Job Description

The College is seeking to attract ethnically diverse instructors and staff who can inspire our increasingly diverse student population.  We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Consideration will be given to equity-minded individuals committed to collaborating with faculty, staff, administration, students, and community partners who are also committed to closing equity gaps

POSITION SUMMARY

This is a frontline position providing customer service to telephone and walk-in students, prospective students, faculty, staff, and community members.  This position allows our office hours to extend into the evening (6pm) and provide customer service and office assistant support. Daily activities in addition to the above include processing of confidential student information, maintenance of department policies, ordering of office supplies, and mail pick-ups and delivery within Green Bay campus TET locations. Office assistant functions include updating mailing databases, running PeopleSoft queries, typing, scanning, preparing materials for advisory committee meetings, helping with TET events, as well as back-up support for full-time administrative program support staff.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the functions identified in the job description.

Essential Functions Statement(s)

Provide quality customer service to all via telephone and in-person
Clerical duties involving MS Office, queries, and general related duties
Mail processing and delivery; bulk mail processing
Maintain inventory of promotional materials, office supplies, historical records
ssist faculty, lock/unlock rooms, troubleshoot room schedule issues

POSITION QUALIFICATIONS

Competency Statements (s)

Values - Demonstrate behaviors and action that support the Colleges values - Customer Focus, Everyone Has Worth, Passion and Inspiration, Collaboration, Emotional Intelligence, Results and Accountability, Valuing Talent and Well Being, and Ethics.
Student Success – Demonstrate behaviors and actions that support student recruitment, retention, and student success initiatives.
Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Customer Oriented - Ability to take care of the customers needs while following company procedures.
Friendly - Ability to exhibit a cheerful demeanor toward others.
Reliability - The trait of being dependable and trustworthy.
Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
Other –Must be able to use judgment in handling all situations that may occur during the evening shift when running the office solo.

SKILLS & ABILITIES

Education:Technical diploma

Experience:Two years of clerical as well as receptionist experience; proven customer service skills

Computer Skills:

Basic knowledge of Microsoft Office Suite, particularly Word and Excel. Ability to learn basic PeopleSoft database functions. Ability to operate computer, calculator, copier, scanner, multi-line telephone, etc.

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