Job Classification

 

Pay grade level: 17

 

Compensation: Minimum - $68,830 Midpoint - $86,038 Maximum - $103,245. Compensation commensurate with education and experience.

 

Employee category: Staff

 

Position Type: Full-Time

 

FLSA status: Exempt

Position Details

Job Code: SA101FTEDIR

 

Department: Student Success Center

 

Division: Student Affairs and Enrollment Management

 

Reports to: Vice President for Student Affairs and Enrollment Management

 

Positions Supervised: Assistant Director of Student Success and Retention, Career Services Coordinator, Placement Testing Specialist, and Administrative Assistants

 

Location: Primarily Main Campus, but any other college location as assigned by the appropriate administrator

 

 

Job Purpose

The Director of Student Success and Retention provides vision and creative leadership for student success, academic advising, retention, and related programming and services. The Director actively and strategically leads, creates, implements, monitors, and evaluates completion and retention planning components of the KCKCC Strategic Enrollment Management Plan and oversees academic advising, completion coaching, career services, and high school partnerships programs and services.

The individual appreciates shared governance and working in a diverse environment. This position reports to the Vice President for Student Affairs and Enrollment Management (SAEM). The Director is a member of the SAEM leadership team to ensure that the KCKCC strategy for student success and retention aligns with the College's mission, vision, values, and strategic direction.

Position Description

• Lead and develop the Student Success Center's daily operations, including activities related to guided pathways, academic advising, placement testing, completion coaching, career services, student retention, and high school partnership programs and services.
• Develop, implement, and coordinate all programs, including selecting, hiring, training, and supervising Student Success Center staff.
• Maintain high customer service standards and develop a system of staff accountability related to student success, career services, degree attainment, and dual credit/concurrent enrollment high-impact practices.
• Assume a leadership role in developing the annual KCKCC student retention plan in alignment with the strategic enrollment management plan consistent with college priorities and goals.
• Work collaboratively within SAEM and with leadership across the campus to analyze, communicate, and provide recommendations for effective student success, retention, career services, and high school partnerships reports and data, and identify trends.
• Develop, execute, and access office policies, procedures, and data processing and technology systems of the Student Success Center that support the College, division, and departmental strategies and goals.
• Work with Marketing and Institutional Image colleagues to create publications and information for distribution to a broad range of student demographics to promote student success and completion.
• Keep abreast of national trends by attending workshops, and conferences, maintaining appropriate memberships, and other professional development opportunities.
• As assigned, liaison with national, regional, state, and local organizations promoting best advising and retention practices to the College community.
• Actively partner with the Vice President of Academic Affairs, divisional deans, and other critical academic constituents to support student learning and enrollment goals.
• In collaboration with college leadership, lead the development and oversee articulation processes with four-year colleges and universities.
• Collaborating with the Vice President for SAEM, Vice President for Academic Affairs, and High School Partnerships personnel, develop and implement strategies related to enrollment growth and matriculation into KCKCC for dual credit/concurrent students.
• Other duties as assigned by the Vice President for Student Affairs and Enrollment Management consistent with the College and SAEM strategic priorities and goals.

 

 

Knowledge, Skills, and Abilities

• Possess strong written and oral communication skills.
• Must demonstrate a commitment to and ability to work with a diverse student, faculty, and staff population.
• Must demonstrate a commitment to inclusive practices that promote social justice and equity.
• High energy, self-starter who can work with minimal supervision.
• Ability to develop and maintain excellent working relationships and establish credibility with all levels of students, faculty, and staff in the organization.
• Detail-oriented.
• Working knowledge of Microsoft Office 365 applications.
• Ability to manage several projects with multiple deadlines simultaneously.

 

 

Position Qualifications and/or Education

Minimum Qualifications and/or Education

• Master's degree in education, counseling, student development, social work, or a related field.
• Two (2) years of student advising experience in a postsecondary institutional setting.
• Two (2) years of supervisory experience in a postsecondary institutional setting.

 

 

 

Preferred Qualifications and/or Education

• Five (5) years of supervisory experience in a postsecondary institutional setting.
• Experience working within a community or two-year college setting.
• Experience within a higher education institution working with a student population with a highly diverse, first-generation, and financially fragile population.
• A demonstrated record of implementing, developing, or working within a guided pathways advising framework.
• Multilingual writing and speaking proficiency.

 

 

Physical Requirements

While performing the duties of this job, the employee is frequently required to stand, talk, hear, walk, sit, and occasionally push or lift items. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

Work Schedule

Assigned 40-hour work week during Monday – Friday 8:00 A.M. - 6:00 P.M. Must be able to work a variable schedule/hour to meet operational needs. May require evening and weekend hours.

 

To Apply

Visit www.kckcc.edu and click on CAREERS for a list of available positions.

• Read the job announcement carefully noting the minimum qualifications and required information. Note that information contained in your application materials will be used to determine if you meet the minimum qualifications for the position. Make sure you complete/submit all the documents listed as required.
• During the application process, unofficial transcripts may be submitted. However, please note that upon selection for hire, you will be required to submit official transcripts.
• Ensure that your transcripts show that a degree was awarded or conferred if you are stating that it is your highest level of education completed. If you certify your level of education and it cannot be verified from your transcript(s), your application may not be referred to the selection committee.
• Foreign degrees are acceptable provided they have been translated and/or shown to have equivalency to a United States: Associate, Bachelor, Master, or Doctorate level degree.
• Documentation verifying completion of a degree, course work within a discipline, or other educational criteria should be electronically attached (uploaded) to your application.
• Three (3) professional references with phone number and email addresses are required.
• A college selection committee is responsible for application review and interviews. The final candidate(s) selected to be hired will be made by the hiring manager.
• Successful completion of a background check on all persons recommended for employment is required Individual hiring departments may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description may be revised upon development of other duties and changes in responsibilities.

KCKCC is an Equal Opportunity and Affirmative Action Educational Institution