Monitors and maintains one or more instructional computer laboratories and provides students with assistance in the areas of computer programming, equipment operation, and use of standard software applications.

Schedules and oversees the use of one or more instructional computer laboratories by students, faculty, and staff.

Explains to students the established instructional laboratory policies and the use of equipment available within the instructional laboratory.

Assists students with problems related to arithmetic and logic operations, flowcharting, or coding, testing, and debugging of their computer program assignments.

Assists students with use of standard application software applications such as word processors, spreadsheets, database management, presentations, and computerized accounting.

Assists instructional staff in coordinating classroom instruction with hands-on operation of computer equipment and programming experience by providing them with observations regarding the problems encountered and progress being made by students using the laboratory as part of the educational program.

Diagnoses computer equipment malfunctions and takes corrective action involving minor adjustments and repairs such as changing Blue Ray, CD/DVD, hard disk, and other storage media drives, adapter cards, and memory on computer equipment.

Performs installations and updates of software programs.

Contacts maintenance and service personnel when appropriate and maintains records of maintenance and repair calls.

Sets up and maintains records of equipment reservations, user identification numbers, student usage accounts, and other computer equipment utilization statistics.

Maintains inventory records of supplies and equipment, and prepares periodic inventory reports and requisitions.

Assists instructors with preparation of lab materials such as development of proper computer operating instructions, lab problems, and documentation.

Assists instructors with research of product specifications related to software and hardware purchasing options.

Performs start up and shut down of computer laboratory equipment and all backup and security procedures including detection and removal of computer viruses.

May provide training and work direction to student employees.

Performs related duties as assigned.

An Instructional Assistant, Information Technology, applies knowledge of computer programming, application software and computer operations to assist students with problems related to the computer laboratory assignments, familiarizes students with the operation of computers and ancillary equipment and is responsible for the day-to-day operations of one or more instructional computer laboratories.

An Assistant Computer and Network Support Specialist provides technical support functions of moderate difficulty, complexity and scope involving repair/replacement of computer parts and adjustment of computer equipment, basic troubleshooting of system processing failures, and assistance with a wide variety of software applications in a local area network environment at a college or the District Office.

Instructional Assistants in other academic disciplines are responsible for the day-to-day operations of instructional laboratories and apply their specialized knowledge to a broad range of duties related to the day-to-day operations of their academic departments.

General supervision is received from an academic supervisor. Technical supervision may be received from an Information Technology Department classified supervisor or manager on assigned computer related hardware and software laboratory work and functional supervision from instructional staff on assigned computer laboratory work. Work direction may be provided to student employees.

Knowledge of:

Capabilities, operation, and care of computers, printers, terminals, and local area network(s)

Application software for word processing, spreadsheets, database management, desktop publishing, presentations, and computerized accounting

Operating Systems Environments such as Microsoft Windows, LINUX, MacOS, iOS, Android, and command line environments

Programming logic

Two or more programming languages such as Java, Visual BASIC, C, C++, Python, and SQL

Website development languages/tools such as HTML, CSS, plug-ins, PHP, and ASP

Relational Database Management Systems (RDBMS)

Recordkeeping Procedures

Ability to:

Provides instructional assistance to students and instructional staff

Effectively utilize computer hardware and software of assigned computer laboratories

Diagnose problems related to software and computer equipment malfunction

Perform minor repairs on computer laboratory equipment

Explain and demonstrate the proper utilization of computers and ancillary equipment to students

Communicate effectively both orally and in writing

Work effectively and cooperatively with students, instructional staff, and other District staff Give clear and concise instructions

Keep detailed and accurate records

Learn additional computer programming languages

Learn additional application software packages most commonly used with computer systems

Learn to use electronic measurement and related equipment used for service and simple repair of computers

Education and Experience:

A. An associate degree or its equivalent from a recognized college or university with a major in computer information systems, computer science, computer engineering, or a related field which included course work in at least two computer programming languages, basic computer operations and operating systems, and the use of computer applications software.

OR

B. Graduation from high school or its equivalent AND two years of recent, full-time, paid programming and computer operations experience in a computer environment which included a local area network. Programming experience must include applications development in at least two computer programming languages and the use of computer applications such as word processing, spreadsheet, database management, desktop publishing, and presentation software.

• Medical and dental insurance and vision care plans are provided for employees and their dependents.
• A $50,000 life insurance policy is provided free of charge for each employee.
• New employees receive 12 full-pay days and 88 half-pay days of illness leave.
• At least 15 paid holidays per year.
• Vacation days accrue annually beginning at 10 days and increasing incrementally to 24 days depending on years of service with the District. Vacation days for management and confidential positions begin at 15, 20, or 24 days.
• Other paid time off includes: bereavement leave, personal necessity leave, court subpoena, and jury duty.
• Employees become members of the Public Employees Retirement System. Employees are also covered by Social Security.
• Employee Assistance Program

The examination process may consist of one or more parts which may include a training and experience evaluation, written test, performance test and/or oral interview.

Our class specification generally describes the duties, responsibilities, and requirements characteristic of the position(s) within this job class. The duties, responsibilities, and requirements of a particular position within this class may vary from the duties of other positions within the class.

In accordance with the Americans with Disabilities Act (ADA), the Los Angeles Community College District provides reasonable accommodation to qualified individuals with covered disabilities on a case-by-case basis throughout the application, examination, and hiring processes and throughout employment. If an individual is in doubt about his or her ability to perform the duties and responsibilities of a position or possession of any other requirement noted in a class specification or job announcement, he or she should always apply for a position and request reasonable accommodation at the appropriate time.