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Student Basic Needs Specialist - Bilingual Mount Hood Community College

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Mount Hood Community College

Location: Gresham, Oregon
Category: Student Affairs and Services
Date Posted: December 26, 2022
Application Deadline: January 15, 2023

Job Description

Student Basic Needs Specialist - Bilingual

Salary

$49,090.00 - $67,951.00 Annually

Location

Gresham Campus, OR

Job Type

Full-time

Division

Student Development

Job Number

2022-2000108

Closing

1/15/2023 11:59 PM Pacific

Job Summary and Responsibilities/Duties

Additional Details:
This is a grant funded, limited duration, on-campus position that ends June 30th 2023.

Job Summary
Serves as the main point of contact for students experiencing basic needs insecurity. Assists students in addressing basic needs insecurity by providing direct basic needs resources and connecting students with wrap-around and on-going supports students need to start, persist, and successfully complete a credential, degree, or certificate program. Connects students to on-campus and community resources in the form of economic crisis intervention, student health and wellness intervention. Triages student situations and develops student resource plans that connect students to on-campus and community resources to support them in overcoming personal and academic obstacles so that they can begin and/or continue their studies. Assists students with financial aid processes and other forms of payment and financial assistance resulting in individualized resource funding identification. Assists students with interpreting college systems and in developing their navigation and self-advocacy skills. Works closely with Associated Students of MHCC, Barneys Food Pantry, Adult Basic Skills, Career Pathways and with service areas across the colleges campuses and centers. Provides ongoing support, outreach, and follow up to students.

Essential Duties

1. Serves as a liaison between and works collaboratively with the Student Life Team and other on campus supports to seek solutions and remove barriers that may prevent students from meeting their needs and achieving academic goals.

2. Conducts initial meetings with students to assess needs for appropriate referrals. Responds to incoming referrals, and directs student requests by contacting students, connecting students to college and community resources, and refers students as appropriate. Communicates with students via phone, email, and text message to ensure timely, effective and efficient communications.

3. Facilitates information sharing, as permitted by FERPA, with identified entities including, but not limited to campus departments, parents, families, and designated emergency contacts as appropriate regarding basic needs.

4. Assists in providing crisis intervention for students with immediate definable needs such as shelter, safety, food, financial, healthcare, technology or transportation.

5. Assists students in coordinating financial aid with other forms of financial assistance, resulting in an individualized funding plan for both short term and long-term educational goals. Verifies student information, and refers students as needed.

6. Provides resource distribution to support students experiencing family, personal, or economic crises that may affect school performance. Connects students to needed counseling services, support networks, community health services, or housing services.

7. Contributes to the development and implementation of Student Basic Needs policies and procedures while using a diversity, equity, and inclusion lens relating to outreach, campus basic needs initiatives, publications, and social media. Interprets institutional policies and procedures (e.g., financial aid, program requirements, etc.) to provide sound guidance.

8. Guides students in the development of financial literacy and budgeting skills, helping them to identify gaps of needed resources. Coordinates educational resources and training and demonstrates the use of financial literacy tools and strategies.

9. Creates brochures, forms, and documents for distribution and/or presentation. Conducts outreach for marginalized populations through campus community. Ensures accuracy of print and online publications related to the area of responsibility. Collects and maintains educational and resource materials for students and staff use.

10. Assists with the development and maintenance of an internal and external resource directory for educational and community resources, including social service agencies; facilitates relationships with off-campus agencies and resources that connects students to long-term support.

11. Maintains confidential records on each student that receives services, with accurate documentation. Assists in accurately tracking and maintaining student records for grant reporting.

Additional Duties

1. Acts as a college representative when connecting with external partners such as high schools, other post-secondary institutions, community-based agencies, and professional organizations.

2. Participates in appropriate committees and meetings as needed.

3. May design and deliver presentations to students and internal and external stakeholders.

4. Performs all other duties as assigned.

Minimum and Desired Qualifications

Minimum Qualifications (Education, Experience, Computer Skills, etc.)

• Associates degree in education, counseling, or related field

• Three (3) years of experience working with marginalized and culturally diverse populations in an advising, workforce development, and/or social work role

• Bilingual in English and either Spanish, Russian/Ukrainian or Vietnamese

• Experience providing direct service and/or interpreting and translating in Spanish, Russian/Ukrainian or Vietnamese

• Intermediate level skill with Microsoft Word, Outlook, and PowerPoint. Basic skill with Microsoft Excel, Forms and Access

Equivalent combinations of education and experience may be considered.

Desired Qualifications

• Bachelors Degree in education, counseling, or related field

• Knowledge of and experience with student services functions at a community college setting such as financial aid, advising, counseling

• Current driver's license, insurance and access to reliable automobile during work hours for transportation to off-campus sites

• Training and experience using student information systems and student resources platforms such as EAB navigate, Jenzabar: CARS or CX, TOPS Pro, or Banner

• Experience using remote meeting platforms, preferably Zoom

Additional Qualifications and/or Knowledge, Skills and Abilities (KSAs)

Knowledge, Skills and Abilities

• Knowledge of health and wellness, student advocacy, food and housing insecurity, and community support resources.

• Ability to communicate effectively and professionally with a variety of audiences.

• Knowledge of and ability to use remote meeting platforms such as Zoom

• Excellent oral and written communication skills, including active listening skills

Working Conditions and Important Information

Working Conditions
Work is typically performed in a normal office environment while sitting at a computer terminal. Visual eye strain and repetitive hand/wrist motion for data entry and keyboarding functions.

Salary:
Initial salary placement will be based on years of relevant full-time equivalent experience at the sole discretion of the College, per the guidelines in the applicable Handbook or Collective Bargaining Agreement. Please include all relevant full and part-time experience in your application that you want the College to review towards potential placement. Hired employees will not have an opportunity to update past experience or appeal initial placement after the time of hire.

Important Information:
MHCC only accepts applications through our online application system at http://agency.governmentjobs.com/mhcc/default.cfm. For technical assistance, please call 855-524-5627.

Please note: We do not request or read letters of recommendation. Also, it is not necessary to upload a large number of documents with your materials. We are looking for the required documents and perhaps one or two additional documents of your choosing (optional). Faculty applications require a current resume, cover letter and official transcripts (copies are fine for application purposes) and/or any required certificates or licenses.

Please note: this is initially a self-screening system. We recognize that our application process can be lengthy, so before you begin, please read all of the stated requirements to determine if you meet them. Applicants must meet all of the stated minimum qualifications and additional requirements to be considered for this position. Based on your responses to the qualifying questions, the system may automatically screen you out from further consideration.

Position subject to budget consideration and approval.

Final candidates will be subject to a criminal background check as part of the employment process.

MHCC is NOT able to support Visa applications for employment at the college. Applicants must already be eligible to work in the United States to be considered.

MHCC provides qualifying veterans and disabled veterans with preference in employment in accordance with ORS 408.225, 408.230, and 408.235; OAR 105-040-0010 and 105-040-0015.

Qualifying veterans and disabled veterans may obtain preference by submitting as verification of eligibility a copy of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) or a letter from the US Dept. of Veteran's Affairs indicating receipt of a non-service connected pension to your application. Disabled Veterans must also submit a copy of their Veteran's disability preference letter from the Dept. of Veteran Affairs, unless the information is included in the DD Form 214 or 215.

If you are seeking this preference, appropriate documentation must be provided at the time of application. You may submit an electronic copy in the document upload area of the application in the section marked "veterans' preference document," or fax to 503-491-7257 or mail to Human Resources, Mt. Hood Community College, Gresham, OR 97030. If you do not have your documentation, you may request it through your Veterans' Administration Office.

Applicants with disabilities may request accommodation to complete the application and interview process. Please notify Human Resources at least three working days prior to the date of need.

Mt. Hood Community College is an Equal Opportunity Employer that actively supports workforce diversity.

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