Monday – Friday, 8:00am – 4:30pm

Hennepin Technical College seeks an IT Support Specialist dedicated to excellence in career and technical education who desires to become part of an environment that values excellence, innovation, and inclusion. The successful candidate will demonstrate a strong combination of leadership, human resources, labor relations, and change management experience to ensure success for the department, the college, and the community it serves.

This is an entry-level staff position that works under immediate supervision, and looks to the Director of Technology and Innovation for work direction and coordination. This position is responsible for providing technical support to Hennepin Technical College students, staff and faculty. This position serves as the point of contact for reported incidents, service requests and inquiries and ensures accurate and detailed information is gathered. This position interacts with the College end users through telephone, email, chat, web and other mediums of support. The IT Support Specialist also provides administrative and operational support to the IT Services department.

Specific Duties Include:

 

 

 

 

Minimum Qualifications (expected to have to enter job)

 

 

 

 

Preferred Qualifications (desired but not expected to have to enter job)

 

 

 

Founded in 1972, Hennepin Technical College is the largest technical college in Minnesota. With campuses in Brooklyn Park and Eden Prairie, Hennepin Technical College has a diverse student population of more than 9,500 and offers degree and non-degree coursework in over 45 programs. Achieving a 99% job placement rate within its network of industry partners, Hennepin Technical College prepares students for in-demand and high-paying employment opportunities Hennepin Technical College is a member of Minnesota State, which includes 30 community and technical colleges and seven state universities serving approximately 400,000 students. It is the fourth-largest system of two-year colleges and four-year universities in the United States.


Hennepin Technical College with campuses in Brooklyn Park and Eden Prairie is a member of the Minnesota State Colleges and Universities System. The college is strategically positioned to meet the economic and workforce development needs of business and industry throughout Minnesota. Hennepin Technical College faculty and staff are committed to preparing students to be successful in obtaining the education and skills that can result in employment and a career. Curriculum is industry validated and delivered in an environment that emulates the work setting. Students receive a well-rounded educational experience that gives them the skills and ability to secure the first job in their career as well as to advance in their career. For more information about Hennepin Technical College, please visit our website at: http://www.hennepintech.edu

We offer a GREAT BENEFITS PACKAGE! The State of Minnesota offers a comprehensive benefits package including low cost medical and dental insurance, employer paid life insurance, short and long term disability, pre-tax flexible spending accounts, retirement plan, tax-deferred compensation, generous vacation and sick leave, and 11 paid holidays each year. We also offer a variety of retirement benefits including a pension and voluntary retirement plans with an employer match.

To apply for this position, applicants must submit their application/resume through the State of Minnesota Employment website: https://mn.gov/mmb/careers/. To view and apply for this vacancy, search Job ID 61825.