Under the direction of the Assistant Director, the Coordinator will assist in the management of all aspects of the testing center, especially during evening hours, including oversight and training of proctors; reviewing, approving, and managing test requests from instructors; managing, maintaining, and improving computer hardware, software and facility resources; coordinating with college departments and testing centers located on other campuses; communicating with and providing assistance to staff, instructors and students related to testing policies and processes. Actively administers tests when required and is proficient in all activities that support the testing of students in:

• Online and traditional courses.
• Traditional academic courses with testing accommodations.
• Need of placement testing.
• Certification and licensing exams.

The Coordinator assists the Assistant Director to ensure that South City Testing Center staff deliver high-quality service to its customers (students, instructors, staff, and other community members). The Coordinator serves as Testing Center lead.

Securely maintain and oversee administration of all academic test materials. Apply, explain, and enforce testing policies and procedures, including checking student IDs, launching tests, monitoring examinees, and updating testing procedures. Process exams with accommodations and ensure accommodations are upheld.
Coordinate and provide leadership for operations of the Testing Center; foster a cooperative work environment; facilitate student, faculty and staff problem resolution; promote present and future services; and communicate effectively with a wide range of internal and external constituencies.
Participate in the interviewing, hiring, and managing the training, evaluating, and scheduling of all testing center staff. Primary responsibility for staff.
With the Assistant Director’s guidance, review/improve operations and procedures; organize resources and establish priorities; plan and implement short/long-range goals of all aspects of the Testing Center’s operations, in keeping with those of the Department, Division, and College. Coordinate with other department leadership and departments to further the College’s mission and to identify and address online testing needs at the College.
Assist Assistant Director in the gathering and analyzing statistical data to generate relevant reports to direct continuous improvement of testing services and resources.
Other duties as assigned.

Bachelor’s degree in Business, Education, Psychology or related field from an accredited institution.
Zero (0) to two (2) years of direct, full-time, paid work experience in testing, assessment, or program coordination.

Prefer at least one year of direct experience in a college or university testing center.

• Ability to plan, direct, implement, and evaluate support service operations specifically related to testing operations.
• Ability to coordinate with faculty and staff to support student assessment activities.
• Demonstrated experience in the delivery and support of academic assessment technologies.
• Ability to rapidly absorb new technologies and information and apply it effectively to testing center operations.
• Ability to schedule, direct and supervise testing specialists.
• Ability to use a variety of learning and testing technologies including learning management systems such as Canvas and testing platforms provided by independent vendors.
• Excellent problem-solving skills, demonstrating sound judgement and the ability to resolve routine matters.
• Ability to assist staff and peers in their day- to-day tasks and conduct training for new personnel.
• Must be detail oriented with the ability to work well under pressure.
• Must possess exceptional time management skills.
• Must be reliable and arrive promptly for scheduled work shifts.
• Must possess high ethical values and be able to maintain a high degree of confidentiality and discretion.
• Ability to effectively communicate orally and in writing as well as electronically via various mediums.
• Knowledge of academic advising, Disability Resource Center policies, and other college student support services.
• Advanced computer literacy and the ability to adapt to changing software.
• Must be available to work a flexible schedule, including evenings and some Saturdays.
• Ability to communicate effectively with a broad range of diverse people, ability, culture, and ethnic background, to maintain good working relationships across the College.
• Ability to work with all groups in a diverse academic, socioeconomic, cultural, and ethnic background of community college students, faculty, and staff, including those with disabilities.

Primary shift Monday through Thursday 11:30 am to 8:00 pm, ; Friday 9:00 am to 5:00pm.

Primary shift 11:30 am to 8:00 pm, Monday through Thursday; 9:00 am to 5:00pm Friday

Must be available to work a flexible schedule if hours are expanded. Extra hours may be required during final exam period (3x year on multiple successive days).

Salt Lake Community College will complete a background check on the final candidate.

Salt Lake Community College is Utah’s largest open-access college with the most diverse student body in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah’s fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students’ lives to strengthen its surrounding communities. SLCC employees work at 11 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.

Salt Lake Community College seeks and values contributions from each community member and welcomes new and diverse perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation come about when diverse voices can speak and collaborate freely. As an emerging HSI, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving diverse students and being a model for inclusive and transformative education.

Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.

SLCC is a participating employer with Utah Retirement Systems (“URS”).

This position may require the successful completion of a criminal background check.