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Student Accounts Receivable Specialist

Laramie County Community College

Job Description

The mission of Laramie County Community College is to transform our students' lives through the power of inspired learning. Our over-arching goal is that our accomplishments as a community college will distinguish LCCC from others in the nation, in turn benefiting our communities and bringing pride to the Great State of Wyoming.  Our core values include Passion, Authenticity, and the Desire to Make a Difference. 

 

A cover letter detailing how you meet the minimum and preferred qualifications for this position is required. You can upload a cover letter when you create an applicant profile.

  • Hours of Work: Monday – Friday, 8:00am to 5:00pm. 
  • Screening will begin ASAP and continue until the position(s) is filled.
  • Start date to be determined, but as soon as practicable after the hiring/interview process

Salary and Benefits: This is a full-time, benefited Classified 8 level position. Starting salary range: $24.49 - $27.68/hourly, depending upon experience.

  • Educational Benefits for the employees and dependents
  • Tuition Reimbursement
  • 15 – 18 Paid Holiday/Closure Days
  • Two Paid Personal Days
  • Healthcare/Dental/Vision/Life Insurance
  • Generous Retirement Benefits - 14.62% Employer Paid/4% Employee Paid
  • Paid Vacation and Sick Leave
  • Onsite Childcare Center
  • Professional Development 

Job Summary:

The positions maintains, enhances and improves systems to achieve successful receipt of student accounts receivables. The position serves as the primary contact with regard to collections of unpaid student accounts.  This position provides a positive financial environment for student to enjoy and learn financial responsibilities through their educational experience.  The primary goal is to work with students to resolve conflict to support positive financial results and ensure that students receive fair and equal treatment based on their individual financial situations.  This position requires the adherence of financial compliance with all applicable private, federal and state requirements as well as Laramie County Community Colleges policies and procedures.

 

Other tasks may be assigned based on contemporary institutional need.

 

For information about Cheyenne, visit http://www.lccc.cc.wy.us/about/welcome.

Essential Functions

Essential Functions: – this position is Non-Exempt is eligible for compensatory or overtime pay provisions of the FLSA.  This listing of essential duties is not all-inclusive, but representative; other duties may be assigned).

  • Manage, create, maintain and follow procedures to ensure the timely collections of student account receivables.

  • Communicate with students to provide notification and debt counseling to address the status of their accounts
  • Manage and resolve all escalated accounts receivable customer service issues
  • Perform in- house collection efforts at the end of semester following collections rules and regulations per the Federal Trade Commission
  • Oversee submission of student accounts to collections agencies when the student has not complied with payment policies
  • Coordinate and manage progress of all efforts of collections agencies.
  • Develop short and long range plans to meet objectives and creates and establishes programs to implement plans
  • Establish effective and professional communications with students, financial aid, student services and advising for the timely collections of student accounts receivables
  • Provide student account information to inquiring parties (students, faculty, staff, etc) while maintaining financial compliance with all applicable private, state and federal requirement as well as LCCCs policies and procedures
  • Supervise and administer all automated voice and text messages to students with accounts receivable. Ensure notices are timely and comply with all regulations

Knowledge, Skills, and Abilities:

  • Excellent oral communication and negotiation skills
  • Excellent customer service
  • Work as a team member and foster a cooperative work environment
  • Knowledge of internal control procedures relating to recording and reporting of data
  • Provide support, training and guidance to other departments
  • Assist in preparation of departmental college required tasks, ex. Functional Assessment
  • Request, interpret and analyze data queries
  • Balance and receipt deposits and payments
  • Check records for accuracy of coding and calculations
  • Maintain confidentiality of records and information

     

  • Knowledge of computerized information systems used in financial and or accounting applications, including word processing, spreadsheets, email and internet navigation skills

Physical/Mental Demands:

  • While performing the essential duties of this position, an employee would frequently be required to move around the assigned work space as well as within hallways, meeting rooms, and other parts of the campus facilities
  • There may be multiple/daily instances of prolonged personal computer use which would include keyboard and/or mouse usage as well as viewing a computer monitor
  • Specific vision abilities required by this position include close vision, distance vision and ability to adjust focus.
  • Specific hearing and speaking abilities required by this position for extensive phone usage.

NOTE: This position description is a general description; it is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform.  All employees of the College are expected to perform other tasks as assigned by their respective supervisor/manager regardless of job title or routine job duties.

Qualifications

Education and Experience Requirements:

Minimum Qualifications:

  • Associates degree in preferable in a business discipline
  • 5 years customer service experience
  • Professional experience in accounts receivable/consumer financial counseling/debt management

Preferred Qualifications:

  • Bachelors Degree in any area, preferably a business discipline such as accounting, finance, economics, marketing or management.
  • Experience in higher education accounts receivable
  • Experience with current College systems (Colleague, Banner, etc)
  • Prior reconciliation experience
  • Demonstrate ability to multitask
  • 5 years of experience with collections

If you are selected for the position, your appointment is contingent upon successful completion of a background check. LCCC reserves the right to end this employment agreement should the results of your background investigation not be successful.

*Please mention you saw this ad on CommunityCollegeJobs.*

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