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Campus Technology Technician
Job Description
SUMMARY
Provides basic support for computers, software and related technology used at multiple campuses/locations. Supports district-wide software upgrades, hardware distribution, technology replacement and asset management. Works collaboratively with Innovation and Instructional Technology department to implement hardware, software and services based on instructional needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Install and provide basic troubleshooting for PC, cabling, network, telephony, printers, Wi-Fi, peripherals and audio visual/classroom/lab technology and applications;
- Provide timely end user support based on incoming tickets, phone calls or e-mails;
- Help to maintain a current inventory of equipment for assigned area(s);
- Assist with evaluation and testing of new campus hardware and software;
- Provide “event support” at HCC offices;
- Promote security awareness to customers through actions and advocacy; and
- Develop and maintain good working relationships with all customers and IT.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required.
EDUCATION
Associate’s degree or certification in Computer Science or a related field required. Four (4) years directly related work experience may be substituted in lieu of degree.
A+ Certification is preferred.
EXPERIENCE
Two (2) years recent experience in hardware/software technical support (HCC experience is considered on a two for one basis).
KNOWLEDGE, SKILLS AND ABILITIES
- Knowledge of current Mac OS, iOS, Windows and Microsoft Office Suite;
- Demonstrated basic competencies in PC hardware/software installation and troubleshooting;
- Able to effectively communicate technical information to users of all skill levels;
- Must be able to lift 50 pounds;
- Must have reliable transportation to occasionally travel to other HCC locations; and
- Subject to working nights, week-ends and holidays.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
This job description may be revised upon development of other duties and changes in responsibilities.
The Organization
- Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City’s 55.
- Approximately 145 languages are spoken here.
- Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
- Houston is a major-league sports town, and don’t forget the annual Houston Livestock Show & Rodeo.
- The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
- World-renowned medical care. The Houston metro area has long been known for its first-rate healthcare system, with many Houston area hospitals consistently ranking among the nation’s top institutions.
- With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston’s cultural scene.
- Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.
EEO Statement
Office of Institutional Equity
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