Provide customer service and account support to aid in collection and daily operation activities for Student Loans & Receivables. Work hours: 11:00 AM – 4:30 PM, Monday – Friday (with some flexibility and based on department needs).

Perform accounts receivable collection customer service, TDIL, promissory notes, state tax liens, payment plans, and general office/clerical functions, which may include, but is not limited to: billing, account research, student/public relations, answering phones, collection calls, writing letters, filing/scanning, assisting students by answering phones, questions and providing account information. Perform other functions to facilitate the college and Student Loans & Receivable department goals and operations. Other duties as assigned.

One year of post-high school education.
One year additional direct experience or training.

Customer Service Skills, Proficient using Microsoft Office, and General Office Knowledge & Experience.

Self-motivated and a team player.
Oral and written communication.
Ability to organize and set priorities.
Detail and accuracy oriented.
Work well under pressure.
Complete multiple tasks effectively in a busy and stressful office.
Proficient in Microsoft Excel & Outlook.
Ability to learn a variety of software programs.
Ability to operate office equipment.
Ability to work with and safeguard confidential information.
Knowledge of College policies, procedures, and operations preferred.
Basic accounting skills.
Customer Service knowledge and skills.
Knowledge of general office procedures.
Ability to communicate effectively with a broad range of diverse people, ability, culture, ethnic background, to maintain good working relationships across the College.
Ability to work with all groups in a diverse academic, socioeconomic, cultural and ethnic background of community college students, faculty and staff, including those with disabilities.

Write and update procedures for accounts receivable functions; correspond with students and sponsors regarding accounts; provide back-up in the office environment.

*Please indicate on your resume if your work experience is full-time or part-time.

Salt Lake Community College is Utah’s largest open-access college with the most diverse student body in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah’s fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students’ lives to strengthen its surrounding communities. SLCC employees work at 11 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.

Salt Lake Community College seeks and values contributions from each community member and welcomes new and diverse perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation come about when diverse voices can speak and collaborate freely. As an emerging HSI, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving diverse students and being a model for inclusive and transformative education.

Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.

SLCC is a participating employer with Utah Retirement Systems (“URS”).

This position may require the successful completion of a criminal background check.