Job Description

Enterprise Process and Content Services Systems Analyst

Information Technology, Rose Hill

Fordham University

Fordham University has an excellent reputation as a dynamic institution located in New York City. Founded in 1841, Fordham enrolls more than 16,000 undergraduate and graduate students in its 9 Colleges and Schools.

• Fordham University offers a comprehensive and competitive benefits package to its employees, which includes medical, dental, vision, life, and disability insurance.
• We offer tuition remission for employees and their dependents
• A generous immediate employer match towards a 403(b) retirement plan.
• As a tax-exempt organization under section 501(c)(3) of the Internal Revenue Code (IRC), Fordham is considered a qualifying employer for the Public Service Loan Forgiveness (PSLF) program, a federal program designed to forgive student loan debt for employees of certain public and certain nonprofit employers.
• As part of its work-life balance program, the University provides generous PTO including 15 vacation days, 12 sick days, 2 personal days, 6 summer Fridays, and holidays that include paid time off between Christmas and New year.
• University employees have access to the Employee Assistance Program (EAP). EAP provides no-cost, professional, and confidential services, to help employees and family members address a variety of personal, family, life, and work-related issues.

POSITION SUMMARY

The Workflow Analyst will be responsible for supporting our digital transformation efforts facilitating the configuration and deployment of new workflow/automated solutions. The incumbent will work closely with academic and administrative units to coordinate and empower business areas with their workflow projects ensuring processes are streamlined, and areas are successful in meeting their workflow goals.

• Configure and assist with the development of web forms and workflow solutions to transform and improve business processes.
• Account management of Enterprise Process applications
• Design and development of dashboards to provide insight into the value of solutions focusing on continuous improvement.

The position works closely with the Integration Team to develop solutions that streamline operations and provide an enhanced experience for our constituents. The team consists of three full-time resources, and the position reports to the Enterprise Process and Content Services Manager.

Essential Functions

Imaging and Workflow

• Participates with management and Business Units to determine current and future content management needs, both imaging and workflow automation.
• Designs, integrates, and configures image processing and workflows across various systems.
• Participates in the design and implementation of new software solutions.
• Maintains and enhances existing software.
• Participates in the development of documentation and training materials.
• Participates in evaluation of productivity software.
• Helps build and maintain a cohesive team.
• Designs, and implements specific imaging and workflow processes based on departmental requirements/document analysis.
• Performs process and performance analysis to optimize imaging and workflow solutions.
• Designs forms and develops applications to integrate and streamline imaging and workflow processes between various applications and system platforms.
• Develops technical specifications to complement the functional specifications provided by business analysts/business partners, including designing flow charts.
• Participates in evaluation of the most appropriate software solutions related to imaging and workflow.
• Participates in the development of acceptable test plans.
• Codes, debugs, and tests new software, as well as changes and enhancements to existing applications.
• Supports and triages technical issues with imaging and workflow applications.

General Analyst functions

• Serves as consultant to management and business groups to assess needs, develop and implement solutions
• Contributes to the development of vision and direction for technical initiatives and plans, forecasting needs and maintaining currency with trends in own area of responsibility or specialization
• Challenges and enhances analytical approaches or tools
• Applies fact-based analysis to achieve business strategy
• Reviews and validates analysis and develops recommendations in the context of functional area or full project
• Facilitates constructive communication across the team
• Communicates engagement status, progress, and impact to management
• Demonstrates knowledge of client’s business model and decision-making framework and identifies areas of improvement
• Provides recommendations to client and staff for technical designs and analyses

SUMMARY OF COMPETENCIES:

• Analytical & technical skills
• Interpersonal skills
• Communication, both oral & written
• Presentation skills

REQUIRED QUALIFICATIONS

• Bachelor’s or Minimum 3 years’ experience with content management platforms/workflow applications.
• Successful candidates should have a knowledge of and commitment to the goals of Jesuit Education.

PREFERRED QUALIFICATION

• Higher Education experience
• Knowledge of HTML/CSS
• Strong analytical and technical skills, such as process flow analysis, including a thorough understanding of how to interpret customer business needs and translate them into application and operational technology requirements.
• Good interpersonal, oral, and written communication and presentation skills.
• Ability to lead and work in a team environment.
• Strong skills in the performance and supervision of the following are required:
  • Specific application of concepts within area of technical expertise
  • Strong analytical and technical problem-solving skills
  • Independent management of own workflow and work outcomes
  • Customer service
  • Ability to interact professionally with staff, faculty and students
  • Interaction and collaboration with vendors

Minimum Starting Salary: $70,500

Maximum Starting Salary: $88,000

Note: Salary is commensurate with qualifications, experience, and skills.

FLSA CATEGORY: Exempt

START DATE: ASAP

APPLY HERE: https://careers.fordham.edu/postings/3983

ABOUT FORDHAM

Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its 9 colleges and schools. It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United Kingdom.

Fordham University is committed to excellence through diversity and welcomes candidates of all backgrounds.

Fordham is an Equal Opportunity Employer – Veterans/Disabled and other protected categories

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