How to Apply

Applications are welcomed and encouraged from all qualified individuals regardless of background and identity. To apply, please complete the application on the U-M Careers site. A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline experience that is directly related to this position.
 

Summary

As Student Support Specialist, you will report to the Director of Admissions and Recruitment and Assistant Director of Curriculum and Support Services. You will work closely with the Associate Dean for Academic Programs at the School for Environment and Sustainability (SEAS) and Program in the Environment (PitE) faculty, staff, and students to provide the highest level of service and expertise to students regarding financial aid, curriculum planning, and the graduate admissions process. The overarching goal of this position is to provide excellent service and expertise to potential and current SEAS/PitE students and administrative support to the curriculum and financial aid team.

Mission Statement

The School for Environment and Sustainability (https://seas.umich.edu/) is a collaborative and interdisciplinary school. Our mission includes contributing to the protection of environmental resources and the achievement of a sustainable society. We accomplish this by generating and sharing knowledge, contributing to policy and engaging managers and stakeholders. The University of Michigan is a top-ranked public university with excellence in research and teaching.  Ann Arbor, home to the University of Michigan, is a town known for arts, culture, parks and restaurants. 

SEAS is committed to creating and maintaining an inclusive and equitable environment that respects diverse experiences, promotes generous listening and communications, and discourages and restoratively respond to acts of discrimination, harassment, or injustice. Our commitment to diversity, equity and inclusion is deeply rooted in our values for a sustainable and just society.
 

Why Work at Michigan?

Being part of something greater, of serving a larger mission of discovery and care — that's the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this world-class institution. It's adding a purpose to your profession. Work at Michigan and become a victor for the greater good.

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses
   

Responsibilities*

Admissions and Recruitment

• Respond to prospective, admitted, and matriculated student inquiries.
• Provide one-on-one admissions coaching to diverse populations with in-person appointments, telephone calls, and emails to develop relationships.
• Send official SEAS communications to applicants throughout the entire recruitment and admissions cycle. 
• Coordinate individual information meetings with prospective students and admissions coaches.
• Maintain and update applicant information in the admissions management tools, such as the Admissions File, M-Pathways, and CollegeNET.
• Utilize admissions management tools and review systems for collecting prospective student and applicant data, processing applications, and transitioning prospects into matriculants.
• Represent SEAS, both on and off campus, to prospective students, families, and influencers, as well as alumni and other members of the university community.
• Support the Admissions and Recruitment team with events, such as Fall Visit Day, PhD Visit Day, and Admitted Student Visit Day, and other school-wide events.

Funding Coaching and Data Entry

• Provides high quality customer service to students and faculty through answering questions, working with the Fellowships and Grants Advisor to resolve problems and make recommendations and provide advising support.
• Provide logistical and execution support for information events to large and small groups of prospective and current students on financial aid options, financial wellness practices, and scholarship programs (e.g. Wyss Scholars).
• Process all student funding payment and fellowship benefit authorizations for MS/MLA students, and process award disbursements in MPathways.
• Administer Graduate Student Instructor and Graduate Student Research Assistant posting and hiring process for both SEAS and PitE classes.

Curriculum Planning Support

• Update and maintain PitE Course descriptions each semester on the online College of Literature Sciences and Arts Course Guide
• Maintain SEAS course lists on the website.
• Provide backup support to the Assistant Director of Curriculum and Support Services for time schedule data entry.
• Manage Course Approval Request Form (CARF) process for both PitE and SEAS courses working with LSA and Rackham Curriculum Committees.
• Manage course teaching evaluation ordering, review, and filing.
• Manage course override, waitlist monitoring, and enrollment tracking for both PitE and SEAS courses (with the exception of independent study and capstone course credits).
• Provide administrative support for PitE courses including transportation reservation requests, supply orders, and guest speaker logistics.
   

Required Qualifications*

• Bachelor's degree and 2-4 years of experience working in higher education, K-12 educational organizations, and/or an equivalent combination of education and experience.
• Excellent oral and written communication skills and experience presenting to large groups.
• Demonstrated ability to work with a diverse academic community and commitment to Diversity, Equity, Inclusion, and Justice.
• Outstanding organizational skills and meticulous attention to detail.
• Demonstrated ability to prioritize work and manage multiple responsibilities.
• Demonstrated ability to perform independent work in a team environment.
• Demonstrated skill in providing clear and organized instructions to relevant stakeholders.
• Willingness to work some evenings and weekends and to travel to selective and strategic locations to recruit students.
• Ability to work in a fast-paced office that places a high value on quality customer service, team orientation, and planning.

Desired Qualifications*

• Interest in the environment  and demonstrated understanding of environmental issues.
• Experience with Microsoft Office and Excel, creating and building spreadsheets for data and reporting purposes.
   

Additional Information

Salary will be determined based on experience.

Remote and flexible work agreements may be made to support partial off-site work at a remote location.
 

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

Applications will be reviewed as received throughout the posting period and continue until the position is filled.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations, including one booster when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine.  This includes those working remotely and temporary workers.   More information on this new policy is available on the U-M Health Response website or the UM-Dearborn and UM-Flint websites.