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College Success Coach

Portland Community College

Job Description

College Success Coach


The Future Connect Team at Portland Community College is looking for a passionate, student-centered professional to work alongside students at a pivotal point in their education. Future Connect is a college mentorship and support program for first-generation and/or low-income college students within the Department of College Success at PCC. Over 80% of Future Connect students identify as non-white and are recent graduates from local school districts. The Future Connect College Success Coach fosters a sense of belonging, working alongside students beginning their college journey by helping them navigate their transition from high school to college through advising and teaching required college success courses.

This position is an on-site flex position with a primary office space at the vibrant PCC Sylvania campus and up to two days off-site - working from home. We encourage all candidates who meet the minimum qualifications to apply. Come join a diverse team by bringing your lived experience, knowledge and passion for student affairs to Portland Community College.

The College Success Coach is responsible for providing a broad range of services and support to students who are enrolled at Portland Community College within the Future Connect program. The College Success Coach provides academic and career advising, teaches required college success courses, encourages consistent attendance, assists with FAFSA/ORSAA completion, and facilitates student connections to community resources. Coaches work with students throughout their time at PCC to help them persist in their college and career goals. This College Success Coach works independently at the Sylvania campus primarily with students coming from high schools on the westside of Portland and collaborates with other coaches, advisors and faculty within the college. This position will be a minimum 60% on campus work schedule and will work with a team of coaches to coordinate best services for students at the Sylvania Campus. This position reports directly to the Future Connect Manager.

In your cover letter, please address:

  • Your interest in the position
  • How your experience meets the minimum qualifications and success criteria
  • Any special/preferred qualifications you meet




Candidate Profile

These qualifications, skills and abilities are critical for success in this position.
Throughout the screening process, you will be evaluated based on the demonstration of these qualifications.


  • Managing a caseload of students or clients in support of their educational goals (includes experience building a detailed academic plan and experience connecting clients to appropriate support agencies).
  • Building relationships and engaging with students or clients.
  • Teaching, curriculum development, orientations, recruitment, or workshops in formal or informal settings.
  • Working with at-risk students or clients.
  • Collaborating across teams.


Minimum Qualifications

To be considered, your application must demonstrate these minimum qualifications. (Experience is calculated based on the start and end dates you provide multiplied by the number of hours per week worked).


  • Masters degree in Education, Psychology, Social Science, Counseling, or related field. Experience performing the duties of this job may substitute for the degree requirement on a year-for-year basis.
  • Demonstrated experience working in an educational or social service environment.
  • Demonstrated experience working with at-risk and culturally diverse populations.
  • Experience working with students or clients in advising and developing goals.
  • Experience assessing student needs and coordinating educational and community based services.
  • Experience managing caseload and case files.


Preferred Qualifications


  • One year academic advising in a college setting.
  • Demonstrated experience working with first-generation college students.
    Demonstrated experience and knowledge of local programs working on transitioning students to college
  • Knowledge of degree & certificate requirements
  • Knowledge of FAFSA (Free Application for Financial Aid) and ORSAA (Oregon Student Aid Application) and the finances of college.




Position Grade



Starting Salary Expectations
$52,961.00 to $54,816.00 (Step 3); based on qualifications, experience, and internal equity.



Position Grade Salary Range
$52961 to $91834 Annual Salary






PCC Benefits

PCC offers a comprehensive benefit package designed to provide employees and their families, including domestic partners, with access to a broad range of benefit options. Includes Health, Dental, and Vision options, Group Life, Long-term Disability, Long-term Care, and Auto and Home Insurance programs.


PCC currently fully funds the Oregon Public Employees Retirement System (PERS/OPSRP) pension and contributes an additional 6% into the employee's Individual Account Program under PERS/OPSRP. PCC offers a tax deferred annuity program and a deferred compensation program where employees may save additional pre-tax dollars for retirement.

Additionally, PCC provides a tuition waiver for you, your spouse/domestic partner, and dependent children under 24 years of age, as well as partial tuition reimbursement for full-time employees at other accredited institutions.

  • Please note: Temporary Academic Professional employees are not eligible for Personal Leave Days, Life Insurance, Long-term Disability, or AD&D Insurance.

Paid Leave: (Pro-rated by FTE for Part-Time Employees)

  • Starts at 13.33 hours of vacation leave per month (additional vacation hours with years of services)
  • 1 day of sick leave per month
  • 11 holidays
  • 3 additional personal leave days per year


View a complete list of PCC benefits.



Working Conditions and Physical Requirements

Work is typically performed in an office environment. Evening hours are required. Occasional weekend hours may be required. Occasional lifting of marketing materials and display units used for college/high school fairs required. Travel between campuses and various remote sites requires the ability to drive and use of a personal vehicle.




Background Check Required


Portland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment. You will be given instructions during the application process to claim Veterans' Preference in the recruitment of this position, and to provide the documents required for verification of eligibility. Please do not send your documentation to the hiring manager directly. For verification of eligibility, please submit the following documentation:

  • Veterans: DD214
  • Disabled Veterans: DD214 and Letter from the Department of VA

Portland Community College is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected class.

Notice of the Availability of the Annual Security Report:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), you may view Portland Community Colleges (PCC) most recent Annual Security Report (ASR) on the Department of Public Safety website. The ASR contains current security and safety-related policy disclosure statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information and resources, and drug and alcohol prevention programming. The ASR also contains crime statistics for Clery Act crimes which occurred on PCC properties for the last three calendar years. Paper copies of the ASR are available upon request at all Department of Public Safety offices.

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