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Director, Outreach, Retention and Engagement

Cuyahoga Community College

Job Description

Through the grant funded initiative, Reimagining Workforce Training in Northeast Ohio, this position will develop and implement outreach strategies to increase awareness and effectively build pipelines of diverse applicants across all workforce training programs. The Director will also focus on student retention and completion, strengthening and expanding partnerships with businesses and industry to identify emerging needs, as well as professional development of instructors.
  • Provides leadership for the development and execution of the Reimaging Workforce Training in Northeast Ohio grant, focused on strengthening community partnerships and expanding engagement with business, educational institutions, community-based organizations, and government agencies
  • Develops and implements an equity-focused Outreach and Retention Plan based on emerging practices and success strategies targeted at connecting unemployed, underemployed and underrepresented individuals to workforce training programs; collaborates and coordinates efforts with the Vice President of Enrollment Management and the Executive Director of Enrollment and Operations, and other college leaders to ensure alignment
  • Partners with leadership to identify and recruit subject matter expert faculty to develop new and update existing workforce curricula to meet emerging industry needs
  • Focuses on access, retention and success of women and Black and/or Hispanic individuals across all workforce training programs
  • Leads and coordinates college-specific outreach programming and events
  • Provides advocacy for students and drives institutional policy improvements for lasting benefits in the training of women and minority populations
  • Ensures professional development opportunities are available to instructors and staff across workforce training programs
  • Connects students to support services throughout the institution and in the community
  • Establishes and evaluates progress toward outreach, enrollment and retention target outcomes and drives planning through data-driven assessment and improvement
  • Prepares mid-year and annual grant reports
  • May manage grant budget
  • Performs other duties as assigned



  • Master’s Degree in a related field
o Significant related experience may substitute for education
  • Minimum of four years of demonstrated community and business outreach
  • Experience with research, data retrieval and analysis of labor market trends, student recruitment, retention, and completion
  • Demonstrated experience effectively making decisions that have major implications on the management and operations within a department
  • Demonstrated effectiveness in a role requiring dynamic and abstract problem-solving methods in adaptive situations

  • Ability to create and implement programs, initiatives, and strategies to effectively build diverse pipelines of applicants for workforce training programs
  • Demonstrated leadership and project management skills
  • Ability to collaboratively develop internal and external partnerships
  • Possess excellent written, verbal and interpersonal communication skills
  • Ability to manage multiple projects simultaneously in a deadline-driven environment
  • Ability to be creative and exercise initiative
  • Ability to cultivate relationships and sustain partnerships
  • Demonstrated excellence as a collaborative and responsive contributor with the ability to contribute to, cultivate and sustain a high touch service culture
  • Ability to present to small and large groups (virtually and/or in-person)
  • Possess strong organizational and time-management skills
  • Ability to work accurately with great attention to detail
  • Ability to effectively complete work assignments independently
  • Demonstrated intermediate proficiency with Microsoft Excel, Word, PowerPoint, and Outlook
  • Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
  • Ability to collaborate, persuade and gain cooperation and acceptance of ideas on significant projects
  • Possess sensitivity to respond appropriately to the needs of a diverse population


  • Collaboration
  • Quality of Work
  • Results Focus

  • Communication
  • Adaptability
  • Time Utilization

  • Customer Service
  • Servant Leadership
  • Innovation


  • 2-3 years relevant experience with issues related to diversity, equity, and inclusion in a professional or academic setting
  • Demonstrated workforce development experience
  • Demonstrated grants management and budget experience
  • Demonstrated experience with Client Relationship Management (CRM) tools (i.e., Salesforce, SLATE, Recruit)

(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
  • The work is performed in a normal, professional office environment;
  • The work area is adequately lighted, heated and ventilated;
  • Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
  • Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

Special Note:

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

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