Job Description

Date:                                     April 18, 2023

Position Title:                     Support Professional, Student Financial Services Collections Specialist

Department:                      Student Financial Services

Job ID:                                   1506

Work Hours/Schedule:      40 Hours/52 Weeks (Monday-Friday, 8:00-5:00)      

Compensation:                 APSS, Level A -  $18.69/hour

Reports to:                      Director of Student Financial Services

Posting Close Date:          May 2, 2023

 

BENEFITS

Grand Rapids Community College provides an excellent benefits experience for our GRCC family.  Our benefit package is designed to enhance employees' health and well-being.  Part-time employees have different benefits outlined in the specific collective bargaining agreements and handbooks. Below is an overview of these benefits, additional details are available on the Human Resources/Benefits website:

• Six health insurance plan options (includes a high deductible plan with a health savings account option).
• A unique dental & vision reimbursement program (includes coverage for adult orthodontia & lasik eye surgery).
• Employer sponsored retirement plans as well as voluntary retirement savings plans (403b or 457 plans)
• Tuition benefits at GRCC for you, your spouse and your dependents.
• Tuition reimbursement at other higher education institutions for you.
• Generous time off that includes sick, vacation and personal leave banks.
• Paid holidays and holiday shutdown period in late December!

 

SUMMARY

The GRCC Student Financial Services Office is responsible for all College cash and the billing and collection of over $55 million in tuition and fees annually. The Student Financials Collection Specialist is the primary contact for students with outstanding account receivable balances. This position supports the collection of past due receivables through billing and outreach. This individual will complete the necessary requirements to assure that students are successful in navigating the options for financing their college education at GRCC.

 

Essential Job Functions

• Primary function is the collection of past due accounts receivables through billing, phone calls, emails and text messages.

• Work closely with collection agencies. Process monthly invoices from collection agencies, including posting payments and completing a journal entry in FSPROD to record the payment.

• Run query daily to update service indicators from student payments made to GRCC and report any payments made to GRCC on accounts turned over to collections agencies on a weekly basis.

• Plan and Coordinate past due accounts receivables billing cycle.
• Collect, process and add service indicators for in-house payment agreements. Send payment reminder communications to students with in-house agreements.

• Create and maintain monthly reporting for Director on receivables collected.
• Foster a friendly, supportive, and welcoming environment for customers.
• Stay up to date on best practice and regulations as they relate to collections.
• Receive student payments, post to the appropriate student accounts and prepare receipts.
• Assist with in person and on the phone with all areas of student finance, providing exceptional customer service.

• Responsible for maintenance and reconciliation of daily individual cash drawer. Run daily cash report, balance tender to report, reconcile discrepancies, and deliver to Head Cashier.

• Assist students and parents in the use of technology to obtain information, make payments, select refund preferences, including but not limited to utilization of the Online Student Center, blackboard (raider card), Bank Mobile, and Nelnet.

• Assist with account balance clean up when payments are pulled to wrong semesters.
• Assist students and parents with interpreting their GRCC student account and planning for payment of their educational expenses.

• Assist with scanning, confirming, and linking documents for students into ImageNow to the appropriate student account.
• Assist in patch testing for updates to the Campus Wide Information System.
• Provide basic information regarding GRCC student services (i.e., application, enrollment, counseling services, financial aid, etc.)
• Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.

 

JOB SPECIFICATIONS

Education/License

• Associates Degree or comparable combination of relevant education and experience required.

 

Work Experience

• Minimum of two years experience in either collections, billing, account receivables or comparable work.
• Minimum two years or more customer service experience (preferably in higher education setting)
• Finalists must possess excellent proofreading skills and have aptitude for detailed work. A skills assessment may be required.

 

Competencies

• The following competencies are essential and will be evaluated for our candidates through the evidence-based selection process:

Foundational Competencies

•  Responsibility
•  Teamwork
•  Adaptability
•  Listening
•  Achievement
•  Information Skills
•  Speaking
•  Decisive

 

Occupational Competencies

• Getting Information
•  Communicating with Supervisors, Peers, or Subordinates
•  Interacting With Computers
•  Establishing and Maintaining Interpersonal Relationships
•  Organizing, Planning, and Prioritizing Work
•  Documenting/Recording Information
•  Processing Information
•  Identifying Objects, Actions, and Events
•  Updating and Using Relevant Knowledge
•  Performing Administrative Activities
•  Making Decisions and Solving Problems
•  Communicating with Persons Outside Organization
•  Evaluating Information to Determine Compliance with Standards
•  Monitor Processes, Materials, or Surroundings
•  Resolving Conflicts and Negotiating with Others

 

Equipment Use/Knowledge/Skills/Abilities

• Exceptional math skills, accuracy with figures and clerical tasks.
• Must maintain a high level of ethics in dealing with large amounts of money.
• Must use good and independent judgment in handling sensitive or difficult situations. Must maintain highest level of confidentiality.
• Ability to prioritize and complete tasks independently and in a timely manner; must be able to multitask and have a strong attention to detail.
• Proficient in a Windows environment with successful experience using Excel and MS Word.
• Willingness to learn Campus Wide Information System (CWIS) and ImageNow.
• Ability to adapt to changing technologies and responsibilities.
• Ability to communicate effectively with a diverse student, staff and business partner population and provide

exceptional customer service.

• Must enjoy working with the public and possess good oral and written communications skills: ability to manage high volume of service requests via phone, email, and in person promptly, courteously and professionally.
• Must be punctual and have a good attendance record.
• Proven ability to provide excellent customer service to students and staff in a demanding work environment.
• High energy level with enthusiasm and interest in helping and supporting students, staff, and the general public.
• Demonstrates a commitment to continuous improvement, individually and for the College
• Problem-solving qualities in order to service customers efficiently and pleasantly.
• Maintain records, files, and office activities in strict confidence in accordance with FERPA and other legal requirements.

 

Physical Demands

• Ability to lift and move up to 25 pounds.
• Ability to sit or stand for extended periods of time.

 

Mental Demands

• Must be a quick learner.
• Ability to work under pressure.
• Aptitude for numbers and detail work.
• Ability to function effectively as a member of a team in a multi-person and high volume customer service department with many interruptions.
• Ability to work in a noisy environment.

 

Working Conditions

• Grand Rapids Community College will comply with any mandated health and safety requirements.  Employees will be directed to our GRCC Policy(s) for compliance information.
• Ability to work evenings, weekends and additional hours as requested by the supervisor.

 

METHOD OF APPLICATION

Grand Rapids Community College is only accepting online applications for this position at https://www.grcc.edu/jobs. Submit a cover letter and resume in one document. The opportunity to apply for this position will close on May 2, 2023 at 11:59PM. Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics.  The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.

*Please mention you saw this ad on CommunityCollegeJobs.*

Apply Now