Job Description

 

Date: May 9, 2023

Title: Technical Operations Support Technician – Contingency- Professional Services- No Benefits

Position Number: 1515

Hours: 28 hours per week- Until June 30th
- with possible extension.

Salary: $20.65/hour

Reports to: Associate Director of Technical Operations

Posting Close Date: Open until filled

For information on “Who are Professional Services, No Benefit Employees?” please visit
http://www.grcc.edu/humanresources/employeegroups/contingentemployees.

SUMMARY
The Technical Operations Support Technician is a multifaceted technical specialist that provides installation, maintenance, and disposition support for academic equipment at GRCC. The technician will work in both office and educational lab environments. Academic equipment includes electrical, mechanical, electronic, and specialty items ranging from industrial machines (e.g. automotive lifts, plastic injection machines, mills, lathes) to commercial assets (e.g. hospital beds, dental chairs, and vehicles) to educational trainers (e.g. medical manikins and simulators). The technician must possess basic technical skills required to assist in the installation of new equipment, and to perform basic trouble-shooting, repair, and maintenance of existing equipment. Additionally, excellent interpersonal skills to support faculty, staff, and external repair specialists are a must. An effective technician is one who can work with equipment while serving as the first level of communication with several stakeholders to coordinate work.

ESSENTIAL JOB FUNCTIONS
• Plan, layout and organize work with minimum supervision.
• Provide excellent customer service and communication with faculty and staff on the status of projects, equipment installations and repairs.
• Provide basic mechanical and electronic/electrical support to maintain and repair academic equipment including coordinating maintenance activities with faculty, staff, and outside vendors to minimize equipment downtimes and class interruptions.
• Provide physical and mechanical support for equipment installations and relocations in labs.
• Perform preventive maintenance for lab equipment.
• Maintain inventories of department equipment and repair parts.
• Order parts/supplies as required.
• Regular attendance during normally scheduled hours is required. Being present is essential for serving
customers and performing the essential functions of this position.
• Other duties as assigned by supervisor.

 

JOB SPECIFICATIONS:
Education
• Industrial Maintenance Certificate or equivalent education and/or work experience. (IM- certificate offered by GRCC. General introduction to industrial maintenance welding, electrical, it's a broad survey see GRCC Cert program information). 2-3 industrial experience may be equivalent to an IM Certificate (building, industrial, automotive, engineering, Lab technician)

 

Experience
• Minimum of 2 years of experience working in a maintenance field. (Military terminology Machinists Mate (MM), Electronics Technician (ET) or Electricians Mate (EM) (building, industrial, automotive, engineering, Custodian with 5 yrs. experience. Certified trade work experience. Computer technicians are not the skill set that we are looking for only if they have more than 10 years exp.

 

Equipment Use/Knowledge/Skills/Abilities
• Working knowledge of hand tools, power tools, and test equipment.
• Ability to read and interpret Blueprints, schematics, drawings, troubleshooting guides, and repair manuals.
• Excellent interpersonal and communication skills.
• Ability to manage multiple projects and work independently.

 

Mental Demands
• Responsive to changing priorities.
• Willingness to promote an inclusive environment and work with diverse individuals in a team environment.

 

Physical Demands
• Must be able to lift, carry, push or pull a variety of tools, equipment and materials, with or without accommodations.
• Must be able to disassemble/reassemble equipment and remove/replace parts weighing up to 25 lbs without assistance.
• Must be able to reach and manipulate hardware, tools, and components (e.g. switches, bolts, valves, hoses) within and around equipment.

 

Working Conditions
• Will work alone the majority of the time.
• Will be required to work on the main campus and any offsite locations.
• Will work primarily in academic labs, in a workshop, or in an office.
• May be required to work in an active construction site during special projects.
• Will work with diverse and sometimes hazardous equipment.
• Will work with hazardous substances and equipment (e.g. lubricants and industrial equipment).
• Must have a valid Michigan drivers license to travel between GRCC facilities, suppliers, hardware stores, etc.

METHOD OF APPLICATION
Grand Rapids Community College is only accepting online applications for this position at https://www.grcc.edu/jobs submit a cover letter and resume in one document. The opportunity to apply for this position will close on Open until filled. Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer.

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an
investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.

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