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Specialist I, Front Desk, Thayne Center (Part- Time)
Job Description
Position Title
Specialist I, Front Desk, Thayne Center (Part- Time)Open Internally or Externally
ExternalIf faculty, tenure track status
Not ApplicableReports to (title)
Administrative AssistantDepartment
Thayne CenterRequisition Number
P23236Position Type
ReplacementJob Category
Part-Time Staff - VariableFT/PT
Part-timeInitial Work Location
Multiple LocationsStarting Salary
$14.00-$14.49Job Open Date
05/11/2023Open Until Filled
YesJob Summary
The Front Desk Specialist in Thayne Center for Student Life, Leadership & Community Engagement assists with office coverage at one or more offices on the Jordan Campus, South City Campus, and Taylorsville Redwood campuses. This role is critical in the Thayne Center’s mission to provide a sense of belonging to SLCC’s diverse community by welcoming and supporting visitors including SLCC students, student leaders needs, faculty, and staff. Provide office coverage during business hours. The Front Desk Specialist must gain, maintain, and communicate directory knowledge of the Thayne Center and its services to ensure visitors successfully connect with appropriate staff and resources.
Essential Responsibilities and Duties
Front-line office coverage
- Maintain a minimum of 20 hours per week each semester. Specialists unable to contribute this minimum number of hours may not be able to maintain their role.
- Maintain regular office hours in at least two office locations (Taylorsville Redwood, South City Campus, Jordan Campus). Business hours are Monday – Friday, 8:00 am – 4:30 pm.
- Communicate regularly with office staff about busy times to ensure uninterrupted service during business hours.
- Assist with office forms (including virtual platforms), keeping copies on hand, updating information, and explaining processes to guests, staff, faculty, and students.
- Maintain a neat and tidy office environment, including oversight of shared spaces. Inventory and maintain office supplies and materials making sure they are stocked and stored.
- Follow opening and closing responsibilities as directed.
- Assist in implementing scheduled programs as requested.
Customer service and engaging environment
- Foster a welcoming and inclusive environment, encouraging students to remain involved with the Thayne Center.
- Respond courteously and promptly to telephone and walk-in inquiries. Provide front-desk customer service, perform clerical functions, and disseminate messages accordingly.
- Learn about Thayne Center’s programs and the duties of all staff. Assist guests, staff, faculty and students with inquiries and redirect them accordingly to program staff.
- Learn about key systems and assist students and advisors in navigating relevant platforms (e.g. campus groups, etc.)
- Maintain professional atmosphere in office and help keep it looking professional.
- Approve advertising and posting in accordance with institutional policy. Document approvals.
- Clearly communicate with other offices on campus to ensure proper arrangements for scheduled activities and events.
- Learn nearby office locations and clearly direct guests, staff, faculty, and students to other resources as needed.
Assist with program equipment rental
- Under direction of a coordinator, implement program equipment rental procedures.
- Learn and demonstrate proper equipment use to students or advisors.
- Communicate return procedures, including documentation via email.
- Complete equipment rental paperwork.
- Verify cleanliness and upon return.
- Do a regular check of area to ensure that office space is maintained, and unneeded equipment is properly stored.
Organizational leadership
- Work individually and in a team.
- Present clear and concise information orally and in written reports.
- Communicate effectively and maintain good working relationships effectively with peers and students across the college including people with different abilities, cultures, racial and ethnic backgrounds, sexual orientations, gender identities, socio-economic backgrounds, and ages.
- Ability to participate in and contribute meaningfully to team meetings and Thayne Center’s programs.
- Adapt to changes in technology, policies, and organizational structure.
- Attend meetings and programs on multiple campus locations and sites.
Other duties as assigned
Essential Responsibilities and Duties Continued
- Must maintain a minimum of 20 hours per week each semester
- Work in a shared work space.
- Work in a public work space.
- Commute to different campuses.
Minimum Qualifications
High School Diploma or equivalent
Knowledge, Skills & Abilities
- Learn departmental policies and procedures.
- Learn a breadth of programs and contacts.
- Prior customer service experience.
- Clear verbal and written communication skills.
- Ability to communicate effectively with a broad range of diverse people, ability, culture, and ethnic background, to maintain good working relationships across the College.
- Ability to work with all groups in a diverse academic, socioeconomic, cultural, and ethnic background of community college students, faculty, and staff, including those with disabilities.
Special Instructions
Please submit resume and cover letter.
Must maintain a minimum of 20 hours per week each semester
Work in a shared and public work space.
Commute to different campuses.
SLCC Highlights
Salt Lake Community College is Utah’s largest open-access college with the most diverse student body in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah’s fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students’ lives to strengthen its surrounding communities. SLCC employees work at 11 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.
Salt Lake Community College seeks and values contributions from each community member and welcomes new and diverse perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation come about when diverse voices can speak and collaborate freely. As an emerging HSI, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving diverse students and being a model for inclusive and transformative education.
Salt Lake Community College seeks and values contributions from each community member and welcomes new and diverse perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation come about when diverse voices can speak and collaborate freely. As an emerging HSI, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving diverse students and being a model for inclusive and transformative education.
SLCC Information
Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.
SLCC is a participating employer with Utah Retirement Systems (“URS”).
This position may require the successful completion of a criminal background check.
SLCC is a participating employer with Utah Retirement Systems (“URS”).
This position may require the successful completion of a criminal background check.
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