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HELP DESK TECHNICIAN (CLASSIFIED SPECIAL)

Job Description

Basic Functions

**FIRST DATE OF REVIEW IS SCHEDULED FOR MAY 26, 2023**

Connect2Success Call Center

Categorically Funded Positions - Higher Education Relief Funds (HERF)
  (Continued employment is subject to availability of funds)

The hours of these positions are:

Early Shift: Monday through Thursday 8:00 a.m. - 2:00 p.m.; Friday, 8:30 a.m. - 5:00 p.m.; Saturday 8:30 a.m. - 12:00 p.m. 

Afternoon shift: Monday through Thursday 2:00 p.m. to 9:00 p.m., Friday 8:30 a.m. - 5:00 p.m. Saturday 8:30 a.m. - 12:00 p.m. 

Technician will be assigned a shift and scheduled for up to 19 hours per week based on the designated shift. Hours of employment are subject to change based on student or departmental needs.  

Under the direction of an area administrator, the Help Desk Technician provides excellent customer service to users of computing resources on campus and is the primary level support for students in the use of Blackboard on-line learning systems. This includes troubleshooting problems as they arise, working on special projects to promote the efficient use of Blackboard and other electronic resources.

Representative Duties

Primary responsibility is user support and customer service. Be present and available to users requiring technical assistance. E
 

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