The Student Information Analyst serves as the Colleges lead student information, process, and functional analyst. With the goal of providing user-friendly, collaborative, and service-focused support, the position provides expertise and training on college-wide student functional and technical issues related to student services, accounts receivables and credit and non-credit instruction, among other areas. Job activities include testing upgrades, implementing business process improvements, and applying system configurations, along with the regular development of end-user reports, documentation, and training materials. The position is critical in aiding the College and end users to analyze and identify process improvements that impact student information processing and service delivery.

The position is not a typical information technology job. A professional background in information technology is not required to be successful. Indeed, skills and experience in data analysis, student services, business administration, and education are suitable if you are a self-starter, capable of grasping complex concepts, explaining them to end users, and committed to ongoing learning and relationship-building to achieve goals.

 

• Lead functional analysis activities for student information activities.

• In coordination with student and academic affairs personnel, analyze and identify process improvements to student information systems.

• Serve as a liaison between internal teams and College end users to implement appropriate system changes and identify and prioritize activities related to student success initiatives.

 

• Provide expertise, support and training on technical and functional issues related to student information systems.

• Monitor and manage system upgrades and testing.

• Seek answer and guidance to functional questions regarding system issues, process improvement and system efficiencies.

• Perform project management for student application-related implementations and upgrades.

• Provide end user subject matter expertise (SME) and “train the trainer” training as appropriate.

• Facilitate the analysis, development, and support of end user reports.

• Collaborate with Student Affairs and college-wide teams to assess student information/systems needs such as financial aid, student onboarding, student progress, and student engagement.

• Coordinate and monitor student information system security groups and processes in conjunction with information technology teams.

Individuals must possess these knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the duties and responsibilities of the job, with or without reasonable accommodation, using some other combination of skills and abilities. The individual is expected to follow College work rules and policies.

• Ability to work with student, academic, and technology teams to develop, monitor, and support functional and technical information systems.

• Knowledge and an application of relational databases and queries in the context of data analysis, report creation, and troubleshooting.

• Experience in and ability to collaborate, build relationships, and foster teamwork amongst and between diverse teams and departments toward common goals.

• Knowledge and application of project management principles, practices, and outcomes.

• Ability to work with individuals and teams to identify, document, and improve levels of service to students.

• Ability to effectively communicate, both verbally and in writing, technical and complex issues with both end users and technology staff.

• Ability to demonstrate effective training and presentation skills.

• Ability to effectively problem-solve issues that affect multiple departments, bringing stakeholders to a reasonable consensus on process.

• Ability to work cooperatively with and contribute to a diverse workplace through ideas or experience.

The goal of Central Oregon Community College is to provide an atmosphere that encourages our faculty, staff and students to realize their full potential. In support of this goal, it is the policy of Central Oregon Community College that there will be no discrimination or harassment on the basis of age, disability, sex, marital status, national origin, ethnicity, color, race, religion, sexual orientation, gender identity, genetic information, citizenship status, veteran or military status, pregnancy or any other classes protected under federal and state statutes in any education program, activities or employment. Persons with questions about this statement should contact Human Resources at 541.383.7216 or the Vice President for Student Affairs at 541.383.7211.

This policy covers nondiscrimination in both employment and access to educational opportunities. When brought to the attention of the appropriate parties, any such actions will be promptly and equitably responded to according to the process outlined in general procedures sections N-1, N-2, or N-3.

In support of COCCs EEO statement, bilingual fluency in English and Spanish is considered a plus, along with experience working in a diverse multicultural setting.

• Bachelors degree in data analytics, business, education, technology, student services or a related field.

• Three years of similar/relevant work experience in any combination of the following:

 

The College recognizes the value of skills and knowledge gained outside of formal higher education and paid employment. Applicants who do not meet minimum qualifications but present other qualifications or experience equivalent to those required will be considered and are encouraged to apply. To qualify under equivalency, applicants must indicate how they qualify under equivalency by responding to the supplemental question presented during the application process.

All employees are required to successfully complete and pass a background screen, which includes a criminal history check.