Job Description

Working Title

Department

General Summary

Specific Position Duties

• Provide excellent customer service to students, participants and internal/external customers.
• Possess excellent communication and interpersonal skills. Answers inquires and resolves issues.
• Assist students with the enrollment and registration process, offering guidance on program requirements, prerequisites and payment options.
• Serves as a point of contact for American Heart Association (AHA) Training Site customers, assisting in coordinating scheduling of instructors and maintaining the instructor database.
• Effectively communicates program information, schedules, updates and AHA related details to students and prospective participants through phone, email and in-person interactions.
• Serves as a liaison between AHA Training Site customers, ensuring clear communication with instructors and prospective students.
• Maintain accurate and up-to-date records of student information, registrations and AHA related documentation.
• Assist in organizing and building AHA courses, utilizing registration software and ensuring manikin integrity, infection prevention and availability of resource materials.
• Issue AHA eCards, track and create utilization reports, maintain equipment, order supplies and stay updated on AHA PAM Manual.
• Actively promote health careers continuing education programs to potential students by explaining the benefits, features and opportunities they offer.
• Collaborate with other team members and faculty to ensure a seamless and positive experience for students and AHA participants.
• Assist with scheduling and coordination of classes and programs, ensuring they run smoothly.
• Assist with communicate updates and training sessions on course materials, policies, etc. for all AHA instructors.
• Collaborate with the team to provide a positive learning experience for students and participants.
• Ability to pay attention to details and possess strong organizational skills.
• Ability to work independently and as part of a team.
• Ability to work flexible work hours to accommodate morning, evening, and weekend programs as needed.
• Knowledge in use of computers and office software applications.
• Knowledge of health careers or continuing education programs.

Minimum Qualifications

• High School diploma or equivalent.
• Customer service or administrative experience, preferably in an educational or healthcare setting.

Preferred Qualifications

• College coursework preferred.
• Hold a current AHA Provider certification in Heartsaver, Basic Life Support (BLS), or Advanced Cardiovascular Life Support (ACLS) preferred.

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