Enrollment and Outreach Coach
Job Description
Posting Details
Posting Information
External Posting Number
20130491P
Position Number
SA.ENRLCOACH2.ADM.23
Position Title
Enrollment and Outreach Coach
Position Type
Administration
Classification
Professional 1 - Administration
Department
Admissions
Division
Discipline:
Work Schedule
This regular, full-time, administrative position will work Monday through Thursday, 9:00 a.m. to 6:00 p.m. and 8:00 a.m. to 5:00 p.m. on Friday, with evening and weekend hours as needed by the College.
RESPONSIBILITIES include but are not limited to the following
See job duties below.
Position Summary
This full-time, administrative position provide assistance and outreach support for all aspects of the enrollment process from recruitment through registration. The Enrollment and Outreach Coach helps students navigate the enrollment process during outreach events, in the Hub Enrollment Center, and contacting through various means to encourage and support them through the process.
Kellogg Community College is located in Battle Creek, Michigan, a community of approximately 54,000 people. Leisure activities, natural resources and learning opportunities provide a foundation for residents. Located along the I-94 interstate, Battle Creek is within 30 minutes of Kalamazoo, 60 minutes of Lansing and Grand Rapids and within three hours of Detroit, Chicago and Indianapolis.
KCC EQUITY STATEMENT
At Kellogg Community College, we are committed to creating an inclusive environment where we foster respect for others and our differences, support cultural understanding, demonstrate ethical behavior and champion social justice. We will accomplish this by:
Kellogg Community College is located in Battle Creek, Michigan, a community of approximately 54,000 people. Leisure activities, natural resources and learning opportunities provide a foundation for residents. Located along the I-94 interstate, Battle Creek is within 30 minutes of Kalamazoo, 60 minutes of Lansing and Grand Rapids and within three hours of Detroit, Chicago and Indianapolis.
KCC EQUITY STATEMENT
At Kellogg Community College, we are committed to creating an inclusive environment where we foster respect for others and our differences, support cultural understanding, demonstrate ethical behavior and champion social justice. We will accomplish this by:
- Deepening our understanding of diversity, equity and inclusion through learning, engagement with others and personal reflection;
- Valuing the lived experiences and perspectives of others while nurturing and understanding the differences between us;
- Rejecting all forms of prejudice, discrimination and racism; and
- Advancing integrity, justice and civility among and between us.
#HEJ
Physical Demands
The job responsibilities are performed in an office area and presentation venues. Travel by car required. The job has intermittent periods during which continuous physical exertion is required, such as walking, standing, sitting, stooping, bending, climbing, lifting material or equipment, some of which may be heavy or awkward (8 – 45 pounds). Typically requires regular use of one or more physical senses of medium intensity and long duration. Must meet reasonable deadlines, quotas or demands for accuracy, and may be involved in some mildly unpleasant situations.
Minimum Qualifications
- Bachelors Degree (BA or BS) from an accredited college or university.
- One (1) or more years of related experience; such as mentoring, coaching, advising, tutoring, etc.
- Knowledge of K-12 and/or higher education systems.
- Working knowledge of Family Educational Rights and Privacy Act (FERPA).
- Demonstrated effective written and verbal communication skills, including active listening skills.
- Demonstrated skills with Microsoft Office applications.
- Excellent customer service skills.
- Experience working with a diverse population.
- Ability to independently travel in and around the community and regional sites.
Preferred but not Required
- Masters Degree (MA, MS, or MBA) or equivalent from an accredited college or university.
- Direct experience with student engagement in higher education.
- Experience working at a community college.
Proposed Salary
According to the Kellogg Community College Hay Administrative Compensation program, the 2023-2024 annual salary range for a Professional 1 position, $47,392 to $55,753 to start.
Special Instructions to Applicants
At this time, this position is open to internal and external applicants. To be considered, all required materials must be submitted no later than Tuesday, January 16, 2024, at 9:00 a.m. EST, and it is the responsibility of the applicant to ensure all required materials are submitted by the closing date and time. Only online applications will be accepted – any paper applications will be rejected and returned to the applicant. As part of the interview process, applicants will be given a skills test. If you have questions regarding our online application process, please call 269 565-2074 or e-mail hr@kellogg.edu.
Projected Hire Date
External Posting Date
12/13/2023
External Closing Date
01/16/2024
External Closing Time
9:00 a.m. EST
Internal Posting Date
12/13/2023
Internal Closing Date
01/16/2024
Job Duties
Essential Function
Assist Students
Description
- Assist students with navigating the enrollment process, including
- applying to the College and submitting all required documentation,
- completing the Free Application for Federal Student Aid (FAFSA) and financial aid processes,
- registering for new student orientation and scheduling the new student advising appointment,
- following their educational plan with course selection,
- registering for classes, and
- determining payment.
Essential Function
Event Planning and Recruitment
Description
- Assist in planning and executing college recruitment events.
- Utilize college software to maintain and track prospective students.
- Make contact with current and prospective students.
- Assist with direct mail, telephone, and email follow-up with student populations.
Essential Function
Student Support
Description
- Monitor student progress through the enrollment process and utilize various strategies and communication modes to move potential students through the process to the point of registration and beginning attendance in classes.
- Assist financial aid recipients with satisfactory academic progress appeals and refer students to additional resources such as academic advising, counseling, and financial aid administrators.
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