Columbia Basin College ("CBC" or the "College") seeks a Completion Coach (CC) to assist in the delivery of comprehensive specialized services to enhance the retention and completion results of students at CBC. The CC will employ proactive interventions for at-risk students, academic progress monitoring, general systems navigation, educational planning, and provide academic advising during peak registration periods to support retention, persistence, and completion. This position will be responsible for retention efforts and advising for students, and for a comprehensive call-out program to assist students with college transition. The Completion Coach reports to the Director for Advising, Retention & Completion.

• Develop, manage and facilitate a student contact and call-out program to assist with college transition and to provide support throughout the quarter;
• Develop and manage an academic early warning intervention program and provide follow-up services for students referred by faculty members to identify and implement retention and completion strategies;
• Develop, monitor and facilitate a degree completion intervention process to alert students to the graduation process;
• Provide timely and accurate educational information to students on degrees, certificates, courses, College policies and procedures as well as campus resources;
• Deliver developed workshops/presentations on topics to include study skills, college and career planning, financial aid processes, scholarship searches, test preparation, and motivation assessments;
• Assist with the organization of the First Year Introduction program;
• Assist with educational advising by developing online information sessions and an online advising program;
• Assist students in identifying effective problem-solving skills, self-advocacy approaches, decision making and personal responsibility;
• Disseminate information on programs and services to students, College staff and the community; and
• Perform other duties and responsibilities as assigned.

• Bachelor's degree from an institutionally accredited college or university;
• Two (2) years of experience working with diverse populations of varied ethnicities, ages, backgrounds and abilities in an educational, nonprofit or social service setting; and
• Experience giving oral presentations in a group setting.

Preferred Qualifications:

• Biliterate and bilingual in English and in Spanish;
• Master's degree from an institutionally accredited college or university;
• One (1) year of experience working with underprepared adults, first generation college students, and/or students with special needs; and
• Experience in a community college setting.

COMPETENCIES:
Accuracy : Monitor accuracy of own work; recognize and corrects errors; maintain accurate records; accomplish tasks thoroughly through concern for all the areas involved, no matter how small;

Analytical Skills : Synthesize complex or diverse information; collect and research data; identify data relationships and dependencies; design workflows and procedures;

Resourceful & Entrepreneurial : Consistently focus on end results and find most effective way to achieve goals and objectives; act on opportunities; take calculated risks; generate non-routine, non-traditional actions to overcome obstacles and achieve results;

Attitude Toward Progress & Change : Cooperate and support change and new processes; acceptance and quality performance throughout change;

Oral & Written Communication : Speak clearly and persuasively in positive and negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings; structure and convey information clearly and effectively through both formal and informal documents; review and edit written work constructively; ability to tailor to audience in mind;

Student Centered : Attention, interest, activities and efforts are centered upon the best interest of students; create and support an environment that enables learners to achieve their personal, academic, and professional goals; provide courteous and helpful responses to all customers, whether they be students, general public or employees from another department;

Support for Diversity, Equity and Inclusion : Reflecting CBC's mission, vision and values, support initiatives that expand the human qualities that differentiate our workplace and educational setting. Demonstrate and advocate an understanding of differences, open mindedness, compassion, sensitivity and interest in differing viewpoints given the diverse population and show a deep commitment to the involvement of colleagues, students and community members to student experience and success honoring freedom of expression as fundamental to personal, professional and organizational growth;

Accountability : Accountable for own actions, decisions, errors, mistakes and/or failures to act when appropriate; accept responsibility when given, understand what duties employee is responsible for and can be counted upon to carry out those responsibilities; and

Teamwork : Demonstrate a willingness to work with, and help others in completing job assignments, the ability to accept constructive criticism, and to cooperate with fellow employees and supervisors; demonstrate alignment with the "Yes And" culture, (e.g., being present and listening, making each other look good, embracing change and failure and choosing positivity).

This is a full-time, overtime eligible, exempt position. The typical work hours for this position are Monday through Thursday 7:00 a.m. to 4:30 p.m., and Friday 7:00 a.m. to 12:00 p.m.; however, work hours may vary due to work demands and some evening and weekend work may be required.

CBC is an equal opportunity employer and complies with the letter and spirit of all federal and state laws. CBC encourages applications from qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or other legal protected characteristics. Candidates who need any accommodation in the application process or in employment should contact the Office of Human Resources.

CBC offers excellent medical/dental insurance, life insurance, long-term disability, paid leave, retirement plans, and a variety of benefit options. Please view the “Benefits” tab for comprehensive benefits information.

Successful candidates must meet the following requirements:

• Provide proof of lawful permanent residency or other appropriate work authorization as required by the Immigration Reform Control Act of 1986.
• Disclose any substantiated findings or any ongoing investigations related to sexual misconduct as required by RCW 28B.112.080.
• Pass a criminal background check. Note: information learned during the criminal background check will not necessarily preclude employment but may be a factor in eligibility for the position.
• Maintain an alcohol-free and drug-free workplace during employment.

OTHER JOB ELEMENTS:

The working conditions listed below represent those that must be met by an incumbent to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

WORKING CONDITIONS:

While performing the duties of this position, the employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach and manipulate objects. The position requires mobility including having the ability to move materials on a regular basis such as files, books, office equipment, etc. and travel between buildings on campus. Manual dexterity and coordination are required to operate equipment such as computer keyboard, calculator, and standard office equipment.

Work environment includes usual office working conditions. The noise level in the work area is typical of most office environments with telephones, personal interruptions and background noises.