Job Description

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Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college, as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative teaching

• Is attracted by the college's mission to promote equitable access to educational opportunities

• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.

• Focused on student academic achievement and postgraduate outcomes

• Welcomes difference and models respectful interaction with others

• Engages with the community both within and outside of ACC

Job Posting Title:

Coordinator, ACCelerator Assistance

Job Description Summary:

To lead front-line customer service assistance to ACCelerator students and prospective students, faculty, and staff.

Job Description:

Description of Duties and Tasks

1) Exemplifies exemplary customer service to all ACCelerator users.
2) Assists current and prospective students by providing collegewide information and providing referrals as required to other areas.
3) Responds to questions and inquiries in person, by telephone, or via email.
4) Assists in scheduling of ACCelerator spaces and services.
5) Helps students in the setting up of eids, passwords, student email, LMS access.
6) Enters and maintains data in ACCelerator systems.
7) Liaises with other ACCelerator team members in the delivery of ACCelerator events and programs.
8) Maintains information and supply areas.
9) Provides clerical support for ACCelerator programs and functions.
10) Acts as ACCelerator Manager on Duty in the absence of ACCelerator Operations Supervisor and the ACCelerator Manager.
11) May oversee work of hourly employees.

Knowledge
* Customer service techniques and practices.
* Knowledge of ACCelerator mission, programs, and operational procedures.
* General information on collegewide programs and software.

Skills
* Maintaining an established work schedule.
* Effectively using interpersonal and communications skills, including the use of tact and diplomacy.
* Effectively using organizational and planning skills.
* Effectively supervising, leading, and delegating tasks and authority.
* Working collaboratively.

Technology Skills
* Use a variety of spreadsheet, word processing, database, and presentation software.

Required Work Experience
* One year related work experience.

Preferred Work Experience
* Two years work experience in student services and/or administrative support services.

Required Education
* Bachelor's degree.

Preferred Education
* Master's degree.

Other Preferred Qualifications
* Experience working with google applications and college Learning Management Systems.

Physical Requirements
* Work is routinely performed in office environments and educational facilities.
* Subject to standing, walking, sitting, bending, reaching, kneeling, pushing, and pulling.
* Occasional lifting of objects up to 10 pounds.
 

Safety

* Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

Salary Range

$45,760 - $52,576

Number of Openings:

1

Job Posting Close Date:

February 19, 2024

Clery Act

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.

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