Guest Services Manager at Grab & Gourmet Restaurant
Job Description
Working Title
Guest Services Manager at Grab & Gourmet RestaurantPosition Status
Full TimeDepartment
School of Business and IndustryGeneral Summary
About Grab & Gourmet Restaurant:
Grab & Gourmet Restaurant at Odessa College is a bustling short order restaurant that prides itself on delivering gourmet quality food at a fast pace. Our mission is to provide students, faculty, and visitors with delicious, nutritious, and convenient dining options. We are committed to using fresh, locally sourced ingredients and providing a variety of options to accommodate all dietary needs.
Position Summary:
We are looking for a Guest Service Manager to help run the service side of our restaurant & caterings. In this position, you will train, create shift schedules, and ensure that the front-of-house (FOH) runs smoothly. You are ultimately responsible for customer satisfaction, so you must make sure your staff is providing excellent customer service. The guest service manager plays a crucial role in enhancing customer satisfaction and maintaining a positive image for the establishment. By providing exceptional service, effective communication, and a welcoming atmosphere, you will contribute to the overall success of the restaurant. Several years of experience working in restaurants, preferably with some time spent in a supervisory role is a plus.
Specific Position Duties
- Deliver professional greetings of clients and guests, to the highest standards.
- Ensure the team leaders and supervisors coordinate their staff to ensure the delivery of exceptional front of house services.
- Implement dynamic operational working procedures, to support the delivery of service excellence.
- Develop strong communication and line reporting procedures to guide service implementation making improvements or changes where required.
- Implement safe working practices to ensure safety of building occupiers and guests.
- Supervise staff and help with breakfast, lunch, and catering services.
- Serve guests to the restaurants standards and maintain a comfortable dining environment.
- Inform the kitchen and waiting staff of any allergies, food requirements, complaints, or changes to orders.
- Maintain stock of necessary product
- Ensure guests stay safe and orderly within the restaurant.
- Set tables and ensure theyre ready for the next guest.
- Train new staff members
- Enforce restaurant standards.
Minimum Qualifications
- High school diploma or GED certificate
- Several years of restaurant experience
- Supervisory experience
- Strong leadership and management skills
- Communication abilities
- Strong knowledge of food safety regulations and procedures.
- Ability to train and motivate staff.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Strong problem-solving skills and the ability to make quick decisions.
Posting Number
P00405PQuick Link for Internal Postings
https://jobs.odessa.edu/postings/11402*Please mention you saw this ad on CommunityCollegeJobs.*
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