• Chief Student Services Officer: Responsible for developing, maintaining, and assessing the coordinated delivery of essential student services that lead to increasing student success. Oversees key functions in the development, delivery, and continuous improvement of comprehensive enrollment management. This includes admissions, recruitment, onboarding, financial aid, advising, registrar, Student Life, military services, career and transfer services, testing, student accommodations, student support services, student conduct and more.
• Data-Driven Leader: Leverage data analytics to identify opportunities, develop evidence-based strategies, and measure impact. Continuously refine programs and processes to ensure adaptation to evolving student needs and landscapes.
• Collaborative Changemaker: Through cross-functional collaboration, partner with academic leaders, faculty, and colleagues across the institution to foster a seamless student experience, from inquiry to graduation, transfer, and job placement. Drives measurable increases in student success metrics including retention, graduation, transfer, and career readiness.
• Relationship Builder: Work with external stakeholders to create valuable alliances that will benefit students. Serves as the primary college contact for VCCS on all student development matters.
• Tech-Savvy Innovator: Champion the use of technology to enhance student services and personalized learning, exploring the potential of virtual support, AI, and predictive analytics.

• Amplifying Student Voices: Ensure faculty, staff, and administrators understand the lived experience of students. Design services that are responsive to current needs and aspirations, incorporating feedback from students, advisors, and other stakeholders.
• Holistic Success Champion: Cultivate a comprehensive vision for student success that integrates academic supports and non-academic resources, encompassing social, emotional, and financial wellbeing.
• Equity at the Core: Embed principles of diversity, equity, and leadership through decision-making, and impactful strategies, ensuring accessible and effective services for all students, regardless of background or identity.

• Change Agent with a Plan: Lead complex organizational change effectively with high energy, taking strategic action with urgency and building buy-in for impactful initiatives.
• Adaptable and Data-Driven: Nimble and responsive to changing circumstances, leveraging data to tailor services and programs to evolving student needs and trends.
• Collaborative Spirit: Cultivate strong relationships and partnerships across the institution and external communities, fostering a collaborative environment for driving student success.
• Communicator and Motivator: Articulate a compelling vision for student success, captivating audiences, and energizing teams to achieve shared goals with a focus on building effective relationships.

The selected candidates offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealths Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.

The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.