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Manager, Campus (Greensboro)
Job Description
Full job description
The Campus Manager is responsible for planning and facilitating effective student services and supports at the assigned campus locations. The Campus Manager facilitates implementation of effective processes and procedures, informs the AVP of Student Retention and Completion of day-to-day concerns and recommends enhancements at the assigned campus locations. The Campus Manager collects, analyzes, and reports data and information relevant to campus operations and works proactively with the AVP to identify and secure support for campus-based needs. The Campus Manager monitors the needs of students and staff to identify and remove barriers to student success while working collaboratively with internal and external partners.
The Campus Manager engages campus personnel in events and activities that support student retention and completion, such as start of semester welcome-back events, peak registration support, career, and university transfer fairs. This position assists the AVP in building and maintaining robust collaborative relationships within student services and with other departments, including the center for academic engagement, the early middle college, curriculum, continuing and adult education, facilities, information technology, and campus police, to facilitate student success. The Campus Manager supervises administrative assistants and work-study students who work at their assigned campus locations.
The Campus Manager is a primary point of contact for facility and conduct concerns as well as for managing emergency protocols that may arise at the assigned campus locations. The Campus Manager is knowledgeable about campus policies for GTCC and Early Middle College, and in absence of the AVP of Student Retention and Completion, the Campus Manager serves as the primary campus administrator.
Mid Salary $67,752.35 - We offer a competitive salary package that will be determined based on the candidate's experience level and qualifications related to the job. Compensation will be commensurate with your level of experience. Duties/Functions
- Use data and information to create reports that identify appropriate staffing, timing and content of events and activities designed to support student retention and completion. Analyze reports of services rendered at the assigned campus locations and make recommendations for future services including type, timing, format, and recurrence. Work with the AVP of Retention and Completion to design, establish, and evaluate appropriate levels and types of services that promote student engagement, retention, and success.
- Build positive relationships with students, faculty, and staff. Partner with Curriculum and Continuing Education to provide front facing customer service and holistic student support in ongoing registration processes. Provide AVP of Student Retention and Completion with weekly updates on campus culture, programs/activities, and opportunities for planning purposes. Travel to assigned campus locations as needed.
- Facilitate planning, implementation, and assessment of activities and events to support student retention and completion, such as pop-up registration events, information nights/open houses, career and transfer fairs, orientations, and workshops. Lead efforts to coordinate summer, fall, and spring enrollment days, and all welcome back initiatives. Initiate new collaborative efforts with the Center for Academic Engagement, Student Life, Titan Link, and Student Conduct and Community Standards to promote student retention and completion. Work closely with the Marketing and Communications team to amplify campus opportunities for personal, academic, and career development. Participate in planning and implementing community outreach programs (such as Out of the Garden) and presentations as appropriate.
- Work closely with the Office of Student Conduct and Community Standards to educate students on policies and procedures. Ensure campus safety by addressing problematic student behavior, conducting disciplinary hearings, and serving on the Care team to triage student needs and behavioral health. Train and educate faculty on managing student classroom behavior. Engage in proactive dialogue with faculty to create healthy learning environments. Provide leadership in K-12 partnerships and build strong relationships with EMC administrative staff.
- Coordinate with the office of Risk Management, GTCC campus police, and building captains to create campus-wide proactive risk management plans for safety, security, and crisis management. In consultation with these offices, provide ongoing and continuous training to create a culture of care and concern. Participate in campus walks to inventory safety concerns.
- Serve on college committees, attend departmental meetings, participate in college activities and professional development to improve knowledge, skill base and proficiency in the field.
- Demonstrate and model the Colleges employability skills: adaptability, communication, information processing, problem solving, responsibility, and teamwork.
- Other duties as assigned by the AVP of Student Retention and Completion.
- Resolving conflict between faculty, students, and staff
- Responding to and managing student behavior/crisis in consultation with Student Conduct and Community Standards, Campus Police, Titan Link, the Center for Academic Excellence, the Campus Dean, Student Services, and the Office of the Vice-President for Student Affairs
- Managing internal community relationships and partnerships with GTCC, Early Middle College, and faculty/staff
- Daily: Student Services, current and prospective students, faculty, staff and administrators
- Weekly: Adult Education staff, Early Middle College, Continuing Education, Marketing and Communications, Student Conduct and Community Standards, Campus Police
- Monthly: Information Technology Services, Campus Leadership teams
- Earned bachelors degree in educational administration, student personnel administration, business or a related field from a regionally accredited college or university
- Masters degree in educational administration, student personnel administration or a related field from a regionally accredited college or university
- Two years of experience working in a post-secondary education
- Supervisory experience including hiring, scheduling, supervising, and evaluating staff performance
- More than two years of experience in post-secondary education
- Experience monitoring budgets for spending and compliance
- Experience writing successful grant proposals and reports to secure additional support for projects and personnel
- Experience in crisis, mediation, and conflict resolution
- Knowledge and strong understanding of the interdepartmental relationships at the post-secondary level
- Excellent oral, written, and interpersonal communication skills
- Demonstrated understanding of and commitment to student development
- Strong personnel management skills
- Excellent analytical skills
- General knowledge of marketing principles
- Ability to interpret and apply college policies and procedures
- Ability to organize information and data and to plan effectively
- Ability to manage both direct and indirect reports in a complex and dynamic work environment
- Ability to adapt in a changing workplace environment that is focused on student retention and completion
- Ability to maintain accurate, confidential records
- Ability to establish and maintain effective relationships with students, faculty, staff, administration, and the public
- Ability to work independently using good judgment, analytical skills, and problem-solving skills while adhering to college procedures and policies
- Ability to work in a variety of work settings with ease; flexible and adaptable with minimal supervision.
- Experience working within the community college system, and an understanding of the philosophy and mission of the community college
- College service hours are 8am to 5pm Monday through Friday. Some evening and weekend work will be required during registration peak times and for events such as graduation. Summer schedules vary. A work schedule will be established by the AVP of Retention and Completion
- Learning processes and procedures related to student enrollment, retention and completion
- Ability to meet the public easily, willingness to expand scope of knowledge, and ability to adjust to flexible conditions/situation
- Meeting student, faculty and staff needs regarding student events, crisis, and conflict management
- Planning and Assessment
- Must maintain a neat and professional appearance
Physical Activity: Primarily sitting
Environmental Hazard(s): <15%
Lifting: <=20lbs.
Physical requirements include those for general office employment, such as: sitting, standing, keyboarding, and light lifting (of up to approximately 20 pounds).
Posting Type Staff
Environmental Hazard(s): <15%
Lifting: <=20lbs.
Physical requirements include those for general office employment, such as: sitting, standing, keyboarding, and light lifting (of up to approximately 20 pounds).
Posting Detail Information
Posting Number
2024-211-REG
Open Date
03/25/2024
Close Date
04/19/2024
Open Until Filled
Yes
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