IT Coordinator

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University of Maryland

Location: College Park, Maryland
Category: Admin-Other Administrative Positions
Date Posted: April 17, 2024

Job Description

Position Number:

116826

Title:

IT Coordinator

Functional Title:

IT Coordinator

Category Status:

33-Exempt Regular

Applicant Search Category:

Staff

University Authorized FTE:

1.000

Unit:

SPHL-School of Public Health

Campus/College Information:

Founded in 1856, University of Maryland, College Park is the states flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nations legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nations capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.

Background Checks

Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify you from employment.

Position Summary/Purpose of Position:

The IT Coordinator oversees the administration of the School of Public Healths hardware, including desktops, laptops, peripherals, and A/V equipment. They are responsible for developing the specifications for the hardware, developing and implementing equipment setup, troubleshooting issues, and coordinating with student workers and campus colleagues to resolve problems and questions raised by the schools faculty, staff, and students regarding SPH and UMD IT resources. The IT Coordinator is responsible for leading projects such as A/V upgrades, computer management changes, and inventory management.

Responsibilities include:

Configure, deploy, and maintain SPH computing resources; employ Microsoft Active Directory services to manage permissions and computer inventory and perform periodic audits of access rights; maintain and configure systems using remote support tools including InTunes, Windows Admin Center, and Jamf to distribute security updates and software packages as well as to provide help requested by users.
Troubleshoot technology problems and answer related questions for SPH users; resolve issues escalated above frontline/student worker support.
Advise on hardware recommendations for SPH and serve as an asset specialist for the school.

Benefits Summary

Top Benefits and Perks:

Exempt Benefits Summary

Minimum Qualifications:

Education:

Bachelors degree in a related field or equivalent experience.

Experience:

2+ years experience in IT.

Knowledge, Skills, and Experience:

Knowledge of and experience supporting Microsoft Windows and Microsoft Office applications.
Ability to quickly learn and implement new technologies.
Excellent analytical, troubleshooting, and customer service skills.
Strong written and verbal communication skills.

Preferences:

Experience supporting A/V systems and remote communication software (such as Zoom)
Experience using Microsoft Active Directory and InTunes
Experience supporting Mac OS; knowledge of Jamf
Knowledge or experience with any of the following: IT security best practices, networking, server configuration, virtualization technologies, deployment automation
Experience supporting IT in the context of higher education
Modern Desktop Administration certification or similar

Additional Information:

Candidates must be currently authorized to work in the United States.

Job Risks

Not Applicable to This Position

Physical Demands

Ability to lift and transport computer equipment up to 60 lbs. Ability to sit and stand for long stretches of time. Ability to assemble and disassemble equipment components with manual dexterity. Specific vision abilities required for this position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Posting Date:

04/17/2024

Open Until Filled

Yes

Best Consideration Date

05/03/2024

Diversity Statement:

The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.

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