Under supervision, Front Desk Coordinator is the first point of contact for patients. Performs a variety of clerical and receptionist duties in support of daily patient services within clinical areas: greets patients, check in and check out procedures. Multi-specialty clinic appointment scheduling, insurance and authorization verification, updating patient demographics, audit billing documents, disposition appointments, co-pay collection, managing/monitoring petty cash drawer, and working closely as a resource for managers, physicians, nurses, staff and other UCSDH departments. Other related duties as assigned.

• A minimum of three (3) years of previous related experience in a large complex healthcare setting.
• A minimum of one (1) year of prior front desk and scheduling experience in a health care setting.
• Proven knowledge of third-party payors including federal, state, and private health plans.
• Strong problem-solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met.
• Proven ability to work in an interactive environment and possess excellent customer service skills both in person and over phone.
• Excellent communication skills with the ability to communicate clearly both verbally and in writing.
• Proficiency using Microsoft Applications i.e., Outlook Email, Outlook Calendar, Teams, Word and Excel. Proven computer skills and be able to work between multiple systems during calls.
• Strong organizational skills. Ability to set priorities, handle deadlines and manage conflicting demands with limited supervision.
• Self-starter who is accountable and requires minimal direction and supervision; a person who is open to new ideas; and a creative and flexible individual who is comfortable working in a large, complex organization.
• Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, able to maintain strict confidentiality with experience applying good judgment and discretion.

• EPIC-Cadence, EMR, Template and scheduling experience.
• Experience in a fast-paced, multi-specialty clinic.
• Authorization and registration experience.

• Must be able to work various hours and locations based on business needs.
• May be required to float to other sites to provide coverage as needed. Possible overtime.
• Employment is subject to a criminal background check and pre-employment physical.