San Diego Zoo Wildlife Alliance is a nonprofit international conservation leader, committed to inspiring a passion for nature and creating a world where all life thrives. Empowering people from around the globe to support our mission to conserve wildlife through innovation and partnerships, we support cutting-edge conservation, and bring the stories of our work back to our two world-famous front doors - the San Diego Zoo and San Diego Zoo Safari Park - giving millions of guests, in person and virtually, the opportunity to experience conservation in action. The deep and extensive knowledge gained from more than a century of experience in wildlife care, health, veterinary services, nutrition and conservation makes us invaluable in the global effort to save species. Our team members play a crucial role in driving our conservation efforts forward and bringing us closer to a world where all life thrives.

HOW YOU WILL IMPACT OUR MISSION
The Desktop Engineer Supervisor leads the Desktop Engineer Team to develop, maintain, and upgrade automated systems to enable department users to manage information; provide ongoing technical assistance for user problem resolution, and maintain existing hardware and software. This position reports to the Associate Director of Infrastructure.

WHAT YOU WILL DO

• Oversee Desktop staff including but not limited to, interviewing, hiring, training and performance management.
• Perform troubleshooting/problem diagnosis of desktop/laptop software, including operating systems, application software and Peripherals.
• Configure and install desktop/laptop operating system and application specific software (i.e. MS Office, Gateway Ticketing, Timeline, terminal emulation, etc.) and Computer Peripherals.
• Install localized (desktop/workgroup) network equipment (switches/routers).
• Support and maintain virtual patch testing environment for the deployment to desktop and remote computers.
• Develop and maintain operating system images in a machine-agnostic environment.
• Assist with the disposal of electronic waste material.

WHAT ARE WE LOOKING FOR?

JOB EXPERIENCE

• 1+ years of experience in the support of Client desktop environment.
• 1+ years experience leading a End User Tech Team.
  

EDUCATION AND CERTIFICATIONS

• Associate's Degree or training in computer science or equivalent specialized training required.
• A+ certification preferred.
  

SKILLS AND KNOWLEDGE

• Strong technical background in a diverse range of Information Technology Application Systems.
• Network systems and network hardware/software knowledge.
• Able to communicate effectively with a high level of tact and professionalism.
• Able to work independently and as a member of a team in a diverse environment.
• Able to handle multiple projects with competing deadlines.
• Strong working knowledge of highly complex computer software and hardware.

SOME OF THE PERKS YOU WILL ENJOY AS A TEAM MEMBER

• Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
• Family Passes
• Complimentary Tickets
• Local and In-House Discounts
• Employee Assistance Program
• Wellness Program

IMPORTANT DETAILS

• Location: San Diego, CA
• Position Type: Salaried Full-Time Exempt Union Position - If selected, there will be fees and dues to be paid to the union
• Salary Range: $71,200 - $78,760

Be an ally for wildlife by joining our team!

At San Diego Zoo Wildlife Alliance, we thrive on celebrating our differences. Diversity is vital for the benefit of our team members, our guests, our community, and our wildlife.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you require a reasonable accommodation to complete an application, please email your request to sdzwacareers@sdzwa.org and provide the job title and location to which you are applying.

As a Federal Contractor, San Diego Zoo Wildlife Alliance is required to participate in the E-Verify Program to confirm eligibility to work in the United States.

San Diego Zoo Wildlife Alliance is a drug free workplace.

• 2920 Zoo Dr, San Diego, CA 92101, USA