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Retention Coordinator

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Tidewater Community College

Location: Portsmouth, Virginia
Category: Other Administrative Positions
Date Posted: August 16, 2024
Application Deadline: Open until filled

Job Description

Full Job Description

Posting Summary

Working Title

Retention Coordinator

Role Title

12 month - Administrative - In

Role Code

01123-SW

FLSA

Exempt

Pay Band

00

Position Number

295FA743

Agency

Tidewater Community College

Agency/Division

Tidewater Community College (Div)

Work Location

Portsmouth - 740

Hiring Range

$72,127 - $109,202, commensurate w/ experience.

Emergency/Essential Personnel

No

EEO Category

A-Official or Administrator

Full Time or Part Time

Full Time

Does this position have telework options? -Telework options are subject to change based on business needs-

No

Does this position have a bilingual or multilingual skill requirement or preference?

No

Work Schedule

Varies

Sensitive Position

No

Job Description

Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in 2019-20. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,203 graduates in 2019-2020, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC. TCCs institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

POSITION SUMMARY:
The Retention Coordinator provides leadership and oversight for college-wide retention programming and ensures consistency in retention efforts across the college. The coordinator plans, executes and evaluates strategies and programs that enhance student retention, persistence, and graduation rates. This role involves coordinating academic and student support services and programs, conducting student success workshops, and supervising retention staff. Reporting to the Dean of Retention, the Coordinator is also responsible for data collection, assessment, and reporting to facilitate continuous improvement of retention initiatives.

FUNCTIONAL RESPONSIBILITIES:

Supervise Support Staff:
- Oversee daily operations of Retention Advisors.
- Recruit, supervise, and evaluate staff.
- Ensure orientation, training, and professional development of staff to meet the needs of a diverse student population.
Collaboration:
- Partner with academic and student affairs departments on progression, retention, and graduation-oriented programming.
- Work with other departments to standardize materials, training, and to ensure consistent delivery of retention initiatives college-wide.
Assessment and Reporting:
- Collaborate with the Office of Institutional Effectiveness to assess retention initiatives.
- Request and analyze statistical reports, creating data-driven reports as needed.
- Develop and implement database applications, spreadsheets, document templates and other technology solutions to automate processes and streamline processes.
- Request and analyze statistical reports, creating data-driven reports as needed.
Budget Management:
- Prepare and manage budgets for supplies, materials, and marketing tools for retention initiatives.
Early Alert Program Coordination:
- Coordinate training and information sessions for faculty on the Early Alert program.
- Serve on the Early Alert Team, assessing and improving the system college-wide.
- Maintain accurate records of Early Alert participation and outcomes using Navigate.
Develop and Coordinate Retention Initiatives:
- Plan and implement programs to support students academic, career, and personal development, including mentoring, bridge programs, and support groups.
- Use data and predictive analytics to design timely and strategic interventions.
Support for Students in Academic Difficulty:
- Assist in developing and coordinating academic advising for at-risk students.
- Organize retention programs to support faculty and encourage student success through systematic referral and follow-up.
- Conduct workshops and small group activities on academic success.
- Provide faculty development focused on retention.
- Facilitate communication with faculty regarding at-risk students and retention programming.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

Knowledge of counseling principles, policies, and practices especially as applied to higher education.

Ability to work with staff from college-wide offices to plan and implement student academic advisement, retention, career and personal counseling programs.

Demonstrated knowledge and experience or training in developing and implementing retention strategies and programs for student success.

Ability to supervise the work of the office and evaluate staff while building a highly effective working team.

Ability to work independently and as a team player.

Ability to make oral and written presentations.

Ability to organize and analyze, to negotiate and communicate effectively while establishing cooperative working relationships with a diverse array of individuals.

Ability to interpret college policies and procedures; resolve issues, resulting in mutual respect and tolerance for varying points of view.

Ability to interpret data, strong analytical skills including data gathering, analysis, assessment and evaluation, and evidence-based planning.

Ability to write/create reports using data analysis.

Demonstrated skill in managing budget, equipment and institution resources.

Masters degree in counseling, student personnel services, adult learning, higher education, or a related field from a regionally accredited college or university.

Additional Considerations

Demonstrated understanding of and commitment to the comprehensive mission of the community college.

Experience working at a community college or other institution of higher education.

Demonstrated knowledge of and ability to use an electronic student information system and other electronic technology.

Operation of a State Vehicle

No

Supervises Employees

Yes

Required Travel

Some

Posting Detail Information

Posting Number

FAC_1394P

Recruitment Type

General Public - G

Number of Vacancies

1

Position End Date (if temporary)

Job Open Date

08/15/2024

Job Close Date

09/05/2024

Open Until Filled

Agency Website

TCC.edu

Contact Name

Email

Phone Number

Special Instructions to Applicants

In support of the Commonwealths commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealths Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:

Additional Information

Unofficial transcripts will be accepted with the application; however, no offer of employment will be made prior to official transcripts being provided to the college.

Actual salary will be determined based on individual qualifications and experience with consideration for internal alignment factors. The college offers an excellent benefits package.

Background Check Statement Disclaimer

The selected candidates offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealths Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.

ADA Statement

The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

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