This is a continuous recruitment for an applicant pool to fill part-time, substitute, temporary, or hourly assignments on an as needed basis.

Compensation will be based on the position that is being subbed. Substitute compensation will be calculated using Step 1 of the Range the classification is placed on the Classified Salary Schedule.

We accept substitute applications on a continual basis.

Departments or Divisions will refer to the pool of applications on file, as needed, to fill temporary assignments.

Applicants will remain in the pool for at least 12 months.

SENIOR VETERANS SERVICES SPECIALIST 

Under the direction of an assigned manager, performs a variety of technical duties to assure eligible students receive available Veteran benefits and educational services; serves as a customer service and technical resources concerning Veteran programs and services; review, verify and process related forms and applications; oversee office operations, train and provide work direction to work-study staff involved with intake and processing Veterans documents; and performs related duties as assigned.

Receives direction from assigned supervisory or management personnel. Exercises technical and functional direction and provides training to work-study staff as needed, but no direct supervision over staff.   

This classification is responsible for coordination of assigned specialized program implementation and outreach tasks in support of Title 38 programs. The work has technical aspects requiring the interpretation and applications of policies, procedures, and regulations and involves frequent contact with students, faculty and outside organizations. Incumbents at this level perform the full range of duties as assigned, work independently, exercise judgement and initiative, and receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

EXAMPLES OF TYPICAL JOB FUNCTIONS

Management reserves the right to make reasonable accommodations so that qualified employees with verified medical conditions can perform the essential functions of the job.

• Performs a diverse range of technical duties to assure eligible students receive available Veteran benefits and educational services; advises student applicants on the application process; explains program regulations and policies; provides assistance with tuition assistance and priority registration, and provides information regarding various veterans programs, VA work-study opportunities, and other services. 
• Provides specialized information and technical assistance to students, faculty, staff, and the public regarding Veteran-related Educational Benefits, College admissions process, assistance with registration, accessing student records, and referrals to other college services.
• Monitors and follows up on student progress and enrollment; assures student needs are being met; reviews various documents to assure students meet college course, enrollment, major, degree, unit, certificate, GPA, residency, program, and service requirements. 
• Processes changes in enrollment certification for adds, drops, and other schedule changes; coordinates concurrent enrollment with other colleges as needed; compiles semester billing records for veterans who are part of the VA Vocational Rehabilitation program. 
• Follows up with and resolves VA payment and discrepancy issues; investigates delays and clarification of payments with U.S. Department of Veterans Affairs (VA); determines qualification for tuition assistance for qualified Veterans; processes priority registration status for veterans; issues bookstore vouchers, and defers billing as needed while receipt of funds are pending.
• Serves as a liaison between the Veterans Administration, the State Approving Agency and the veterans.
• Researches and submits documentation to the State Approving Agency and the Veterans Administration for annual college catalog approval and reports listing of degrees, certificates, and locations at the District to establish and ensure VA approved programs eligible for benefits and funding.
• Collaborates with the Counseling Department on the creation of Student Education Plans that align with VA regulations and student educational goals and assists with reviewing incoming transcripts to ensure veterans are receiving prior credit consideration toward their program of study at the District and that the benefits are established for applicable coursework. 
• Develops and maintains Veterans Resources Center policy and procedure manual.
• Monitors and audits VA students files for VA compliance; applies independent judgment in the reconciliation of student records as required by VA regulations.
• Coordinates efforts to offer and conduct orientations, veterans events, and outreach services for veterans.
• SubmitsrequiredreportsbyVAdeadlinesandreconcilesreportsfromtheVeteransAdministration.
• Oversees and trains, the VA Work-Study students in appropriate office practices, including providing accurate information, and maintaining confidentiality.
• Participates in District providedin-servicetrainingandVAtaskforcemeetingsandtrainingprograms.
• Works productively and cooperatively with others by demonstrating respect, patience, and equitable treatment of all internal and external customers. 
• Observes and complies with District and mandated safety rules, regulations, and protocols.
• Performs other related duties as assigned.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:

• Equivalent to an associate degree with coursework in finance, social services, accounting, or a related field. 

Experience:

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