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Guest Services Manager at Grab & Gourmet Restaurant

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Odessa College

Location: Odessa, Texas
Category: Admin-Other Administrative Positions
Date Posted: September 19, 2024

Job Description

Working Title

Guest Services Manager at Grab & Gourmet Restaurant

Position Status

Full Time

Department

School of Business and Industry

General Summary

About Grab & Gourmet Restaurant:

Grab & Gourmet Restaurant at Odessa College is a bustling short order restaurant that prides itself on delivering gourmet quality food at a fast pace. Our mission is to provide students, faculty, and visitors with delicious, nutritious, and convenient dining options. We are committed to using fresh, locally sourced ingredients and providing a variety of options to accommodate all dietary needs.

Position Summary:

We are looking for a Guest Service Manager to help run the service side of our restaurant & caterings. In this position, you will train, create shift schedules, and ensure that the front-of-house (FOH) runs smoothly. You are ultimately responsible for customer satisfaction, so you must make sure your staff is providing excellent customer service. The guest service manager plays a crucial role in enhancing customer satisfaction and maintaining a positive image for the establishment. By providing exceptional service, effective communication, and a welcoming atmosphere, you will contribute to the overall success of the restaurant. Several years of experience working in restaurants, preferably with some time spent in a supervisory role is a plus.

Specific Position Duties

Deliver professional greetings of clients and guests, to the highest standards.
Ensure the team leaders and supervisors coordinate their staff to ensure the delivery of exceptional front of house services.
Implement dynamic operational working procedures, to support the delivery of service excellence.
Develop strong communication and line reporting procedures to guide service implementation making improvements or changes where required.
Implement safe working practices to ensure safety of building occupiers and guests.
Supervise staff and help with breakfast, lunch, and catering services.
Serve guests to the restaurants standards and maintain a comfortable dining environment.
Inform the kitchen and waiting staff of any allergies, food requirements, complaints, or changes to orders.
Maintain stock of necessary product
Ensure guests stay safe and orderly within the restaurant.
Set tables and ensure theyre ready for the next guest.
Train new staff members
Enforce restaurant standards.