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IT Support Specialist I

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Lincoln Land Community College

Location: Springfield, Illinois
Category: Admin-Other Administrative Positions
Date Posted: September 25, 2024

Job Description

Quick Link

https://llcc.peopleadmin.com/postings/7900

Position Title

IT Support Specialist I

Full Time or Part Time

Full Time

Months Worked Per Year

12

Hours Worked Per Week

40

Work Schedule

Monday-Friday, 8:00 – 5:00. This position will be located on LLCC main campus in Springfield, IL

Remote Work Availability

No

Job Description Summary

Join LLCC as our IT Support Specialist! Be at the forefront of innovation, providing expert tech solutions and support that drive success across our organization. If youre passionate about technology and thrive in dynamic environments, we want you on our team! We are hiring 3 IT Support Specialists who will provide frontline support to students, faculty and staff. This position will be located at LLCC main campus in Springfield, IL.

As a staff member at LLCC, you can look forward to 23 paid holidays a year, including 2 weeks at the end of the calendar year and one week in March for mid-semester break; 12 Fridays off in the summer; and 2 personal days, 15 sick days, and starting with 10 vacation days per year. LLCC staff, their spouse and qualified dependent children are eligible to use the tuition waiver on credited courses. Staff can also enjoy free access to our on-campus fitness center. LLCC is a positive, team-oriented environment supportive of staff development. You can view all benefits on our website. Come join our team and experience success at LLCC!

Starting salary will be within one of the three ranges below based on skills, experience and training as defined. There is a defined career progression for this position. Level progression will be based on experience, skills mastered and training/education obtained.

I: Entry level, foundational knowledge and experience $47,188 – $61,203
II: 3+ years experience, intermediate knowledge, advanced desktop support experience $50,818 – $66,285
III: 5+ years experience, advanced desktop support experience, experience in systems management/administration, demonstrated leadership abilities $54,798 – $71,721

Employment is contingent upon the successful completion of a criminal background check, drug-screen, physical, and functional capacity exam.

Required Qualifications

Associates degree in Information Technology or related field; or equivalent work experience
One or more years of relevant work experience in enterprise IT
Experience supporting end users remotely as well as in-person
Knowledge of current and emerging technology
Customer-focused attitude with strong communication and interpersonal skills
Excellent problem-solving abilities and attention to detail
Knowledge of networking fundamentals
Possess (or obtain within 6 months of employment) and maintain a valid and current CompTIA A+ Certification
Valid drivers license

Preferred Qualifications

Experience in a helpdesk or technical support role within an educational or similar environment is highly desirable.
Familiarity with ITIL (Information Technology Infrastructure Library) practices and principles.
Proven ability to handle multiple tasks simultaneously and manage time effectively in a fast-paced environment.
Strong understanding of cybersecurity best practices and experience in implementing security measures.
Server administration experience.
Previous experience administering a Microsoft 365 environment.
Previous experience supporting Apple products in an enterprise or educational environment.
Experience installing and supporting audio/visual systems.
Experience supporting videoconferencing equipment in an enterprise environment.
Experience supporting Layer 1 network issues.
Experience in IT asset management and deployment

Physical Requirements

Ability to push, pull, or carry large objects and equipment
Lift 50 pounds from waist to overhead occasionally
Stand for long periods of time
Walk up to 1 mile
Conduct occasional overhead work
Grip, hold, and pinch small objects
Dexterity to bend, squat, stoop, and reach on a regular basis
Ability to frequently climb ladders, scaffold, stairs
Ability to drive a motor vehicle

Position Salary

Starting salary is likely to be between $47,188 and $61,203 per year.

Open Date

09/24/2024

Open Until Filled

Yes

Special Instructions to Applicants

This position will be open until filled; however, applications must be received on or before October 13, 2024, to be considered during the initial review window. In-person interviews for this position are anticipated to begin end of October with an anticipated start date mid November.

If you have a college degree or credits, please upload copies of your transcripts to your application along with a cover letter and resume. Photocopies of transcripts are acceptable to be uploaded. Please redact (black out) any personal information such as age, gender and Social Security Number from your transcripts or other documents you intend to share with us before you upload them to your application.

If you do not have transcripts to upload at the time of submission, please mail them to the address below and instead upload a Word document as your transcripts that indicates you will have transcripts sent directly to us. Please contact the Human Resources office at 217-786-2752 if you have any questions.

Lincoln Land Community College

ATTN: Human Resources

P.O. Box 19256

Springfield, IL 62794

Description of Job Duty

Provide primary IT Support to Students, Staff, and Faculty via phone, chat, email, and ticket submissions ensuring minimal disruption to end-users.

Essential Duty?

Yes

Description of Job Duty

Install, configure, and maintain IT Assets campus-wide.

Essential Duty?

Yes

Description of Job Duty

Perform user account administration tasks.

Essential Duty?

Yes

Description of Job Duty

Perform needs assessments, pricing, quoting, and requisitions when needed.

Essential Duty?

Yes

Description of Job Duty

Assist in audio/video setups for events, videoconferences, and meeting spaces.

Essential Duty?

Yes

Description of Job Duty

Perform informal training to end users as needed.

Essential Duty?

Yes

Description of Job Duty

Participate in projects related to IT infrastructure, system upgrades, and new technology implementations.

Essential Duty?

Yes

Description of Job Duty

Provide printer support, including troubleshooting printer issues, requisitioning supplies (when needed), managing print queues, and coordinating repairs.

Essential Duty?

Yes

Description of Job Duty

Support compliance efforts by participating in audits and maintaining required documentation.

Essential Duty?

Yes

Description of Job Duty

Continually develop oneself professionally by maintaining current knowledge IT systems and tools relevant to the support of the IT systems at Lincoln Land Community College.

Essential Duty?

Yes

Description of Job Duty

Travel to outreach center locations to support IT technology.

Essential Duty?

Yes

Description of Job Duty

Assist in IT requirements for employee processing requests (onboarding, offboarding, changes).

Essential Duty?

Yes

Description of Job Duty

Adhere to SLA policies.

Essential Duty?

Yes

Description of Job Duty

Assist in the college planning and assessment program by developing annual work unit objectives that impact long-range priority goals.

Essential Duty?

No

Description of Job Duty

Perform other duties as assigned.

Essential Duty?

No

Require Applicants to submit references for this position?

Yes

Minimum number of references

3

Applicant Special Instructions

Please provide the names of three people with whom you have worked or trained who have knowledge of your work-related abilities. Relatives are not acceptable references. Please include at least one current or previous supervisor.

*Please mention you saw this ad on CommunityCollegeJobs.*

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