Job Description

Job Title- MICROSOFT & COMPUTER SYSTEMS ADMINISTRATOR

Position Status- Full Time

Classification Title- Professional-12 m

Work Location- Main Campus-3600 N. Garfield, Midland, TX

Job Summary- The Microsoft & Computer Systems Administrator will implement, manage, and support various Microsoft technologies and computer systems. This role involves providing escalated technical support for computer systems, network infrastructure, and associated peripherals, with a strong emphasis on customer service and Microsoft administration including Active Directory, Office 365, SharePoint, PowerShell, Intune, etc.

Required Qualifications

• Associates degree or equivalent (60 college credit hours) and two years of directly related work experience and demonstrated experience in Active Directory administration, Office 365 administration, SharePoint administration, or PowerShell scripting
• Advanced knowledge of Active Directory, Office 365 administration, PowerShell, computer systems, and associated peripherals
• Advanced knowledge of Windows operating systems (PC and Server), Microsoft Office, computer network technology, and well-developed troubleshooting skills
• Must possess a valid Texas Driver License, good driving record, and be insurable on Midland Colleges insurance policy

Preferred Qualifications

• • Professional certifications

Essential Functions

• • Focus on customer service
  • Implements, administers, and supports on-prem and cloud-based Microsoft Windows Enterprise Products, including Active Directory, Office 365, SharePoint, Exchange, file, print, secure print, remote desktop tools, Azure, Intune, etc.
  • Performs user account creation and update tasks
  • Administers and implements virtual machines
  • Assists with the installation and administration of various enterprise applications
  • Packages third-party software for deployment with patch management
  • Assists in assessing network and data security threats, recommends mitigations to security
  • Administers and implements all aspects of the backup solution including maintaining a regular systems backup schedule and coordinating offsite storage of backup
  • Administers and implements patch management of servers helping to ensure systems are secure and accessible. Performs off-hours patching as necessary along with quarterly maintenance patching
  • Participates in incident response activities, including containment, investigation, and recovery
  • Responds to information security incidents and cyber investigations, including computer forensics, network forensics, root cause analysis, and malware analysis
  • Performs security analysis of existing systems for compliance with security requirements
  • Provides timely, accurate, and consistent service and support to users
  • Responds to telephone calls, emails, help desk tickets, and other requests for technical support
  • Documents, tracks, and monitors problems and requests to ensure timely resolution
  • Ability to prioritize and multi-task when taking phone calls, answering emails, or reviewing help desk tickets and responding to all user requests promptly
  • Installs, maintains, repairs, and troubleshoots devices, including PCs, laptops, printers, peripherals, and telephones
  • Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations
  • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary
  • Supports and maintains user account information, including rights, security, and groups.
  • Evaluate IT-related service requests and notify the requester of the expected completion date for all service requests received
  • Other duties as assigned

Physical Demands

• Must be able to remain in a stationary position 50% of the time
• Must be able to sit or stand for long periods of time
• The person in this position needs to occasionally move or drive to other locations on and off campus
• Repetitive use of a keyboard at a workstation
• Use of manual dexterity
• Occasionally ascends/descends a ladder up to 30 feet tall to service IT equipment
• Constantly positions self to maintain computers and equipment at various locations, including under the desks
• The person in this position frequently communicates with others; must be able to exchange accurate information
• Frequently moves boxes or equipment weighing up to 50 pounds
• Duties indoors and some outdoors
• Duties may require working evenings and weekends

Security Sensitivity- All Midland College positions are security-sensitive and subject to Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. An employment offer is contingent on completion of a satisfactory criminal background investigation.

Pay Statement- Salary is commensurate with educational qualifications and experience.

Posting Number- P01291S2016

Open Date- 09/26/2024

Position Available- Immediately

Special Instructions to Applicants

EEO Statement

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