Job Description

The Clark is a leading cultural institution and actively seeks employees who are energized and motivated by its dual mission as an art museum and a center for research and higher education, dedicated to advancing and extending the public understanding of art. The Clarks mission and its geographical location define three essential aspects of its character and identity: the quality of its art, the beauty of its pastoral setting, and the depth of its commitment to the generation of ideas. Clark employees enjoy the opportunity to live and work in the Berkshires of Western Massachusetts, a place of rich natural beauty, a dynamic environment defined by its deep cultural resources, and a region that is growing as both a center of innovation and a major tourist destination.

The Clark Art Institute seeks a creative, collaborative, and service-driven Systems Administrator to join its growing IT team. This is a primarily on-site role in at the Clarks campus in Williamstown, Massachusetts; relocation assistance is available.

The IT Systems Administrator provides timely and effective technology support and services to the Clark Art Institutes staff and stakeholders. This role partners with other IT staff, distributed technologists, and the Clarks Managed Service Provider to provide technical support, device and software lifecycle management, and account and systems administration.  

This role requires excellent organization and time management skills, sound independent judgment, and a commitment to customer service excellence. 

About the Clark and Clark IT
The Clark Art Institute is a renowned dual-mission art museum and research/academic institution located in the beautiful Berkshires of western Massachusetts. The Clarks IT organization is a small, but evolving, team currently comprised of four full-time staff, a managed service provider, and 2-3 on-call or contracted staff. Our goal is to develop an IT organization with robust core IT, enterprise technology, and A/V support via thoughtful improvements to our technology infrastructure and hiring of creative, talented, and collaborative staff across these functional areas.

Key Responsibilities

• Help Desk and Desktop Support  
  • Provide Tier 1 & 2 technology support including problem intake, triage, and escalation for computers, printers, and other devices. 
  • Provide triage and initial technical support for Clark business applications. 
  • Provide basic support for point-of-sale devices and related software/equipment. 
  • Collaborate with the Clarks managed service provider and other internal IT staff to ensure timely and effective responses to support requests. 
  • Oversee device lifecycle tasks including pre-purchase consulting, inventory management, and preparation and delivery of new devices such as computers and printers. 
  • Assist with research, testing, and selection of technology hardware including computers, peripherals, and printers. 
  • Contribute to the creation and maintenance of internal and external documentation and training materials. 
• Infrastructure support and management 
  • Serve as primary administrator for the Clarks Microsoft 365 environment. 
  • Serve as primary identity & access management administrator. Oversee the timely completion of account administration tasks such as account creation, password reset, rights management, and account termination. 
  • Serve as primary administrator for the Clarks print management system. 
  • Assist with support and maintenance of technology infrastructure such as remote and on-premise servers, switches, and access points. 
  • Participate in on-call rotation and other emergency response processes and workflows. 
• Event & Meeting A/V support 
  • Provide supplementary and backup A/V technology support and production services for institutional and guest events including live performances, lectures, webinars, livestreams, special events, and meetings.  
  • Operate events A/V equipment including but not limited to A/V control systems, soundboards, speakers, microphones, projection systems, video cameras, and related equipment. 
  • Other relevant duties as assigned. 

Minimum Starting Salary: $73,000/yr.

Minimum Qualifications 
Education, Training, and Skills 

• High school diploma or equivalent required. 
• Service management strategies/frameworks such as ITIL or KCS. 
• Videoconferencing systems such as Zoom or Microsoft Teams. 
• Hardware and software/application troubleshooting methodology/strategy. 
• Endpoint operating systems including Windows, macOS, and iOS 
• Windows Server support & management 
• Microsoft 365 including Office 365, Azure Active Directory, Exchange Online, and Microsoft Entra. 
• Enterprise printing support and management  

Work Experience 

• Three or more years experience providing technology support in a professional environment. 
• Experience troubleshooting and resolving computer, printer, and other hardware and software. 
• Experience using and supporting Microsoft Windows, Apple macOS, and mobile device platforms. 
• Experience administering and supporting Microsoft 365 accounts and services 
• Experience supporting business/enterprise networking and connectivity 
• Experience supporting A/V for meetings and events, including videoconferencing software 
• Familiarity with point-of-sale software and equipment 
• Experience building and maintaining positive working relationships with clients and colleagues from a variety of backgrounds and identities. Experience working with VIP clients and stakeholders.  
• Experience organizing and managing inventory and asset data. 
• Experience writing technical documentation for technical and nontechnical audiences. 
• Experience providing basic technical training to nontechnical users. 
• Experience developing, contributing to, or managing a work order/ticketing system, knowledgebase, or other IT administration tools. 
• Familiarity with cybersecurity & privacy concepts and best practices.  

Physical Demands and Work Environment  
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
Physical Demands:  

• The position requires working at desk and using a computer for prolonged periods of time.  
• The position requires working at varying days and hours including early mornings, evenings and weekends. 
• The position requires frequent standing, bending, crouching, reaching, and climbing. 
• The position requires the ability to hear and see sufficiently to configure and operate video and audio equipment. 

Work Environment:  

• Work may be performed in a wide variety of spaces including indoor offices, indoor meeting and event spaces including the auditorium, and outdoors in a variety of weather conditions.  
• Work may include exposure to loud noises and bright or strobing lights. 

Employment at the Clark is contingent on the verification of background information submitted by the applicant.

The Clark is an equal opportunity employer, and is committed to the principles of diversity, equity, inclusion, and accessibility (DEIA). We strongly encourage applications from individuals from all identities and backgrounds.

The Clark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or transgender status, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, leaves of absence, compensation and training.

The Clark considers equivalent combinations of experience and education for certain jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply

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