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College Information Technology Systems Supervisor (Campus-wide Network Systems)

Job Description

Position Summary

The College Information Technology (IT) Systems Supervisor (Campus-wide Network Systems) is charged with the responsibility to plan, organize, supervise and participate in the activities of the college IT Department; ensure timely and accurate problem solving, system testing, and change management; maintain user relations; assure compliance with College/District policies and principles of good IT practices; prepare internal and external documents and activity reports; and supervise, train, and evaluate the performance of assigned personnel. This position may also include responsibility for media services operations.

For a detailed job description for this Los Rios Supervisor Association posting click here.

Typical Duties

Plan, supervise and participate in the implementation and maintenance of network and application software, database systems, web and application servers, maintenance, programming, and support of clients in a collegewide IT department; assure compliance with District and College policies and IT Department procedures; may direct the overall activities of media services operations, including satellite operations and distance learning; implement support procedures, including maintaining inventory of check-out equipment and ensuring operational performance of college technology equipment, smart classrooms and meeting rooms; monitor and supervise version upgrades and enhancements of network/desktop operating systems and application software; recommend changes in procedures as appropriate; respond to verbal, written, and electronic inquiries from clients regarding status of work requests, backlog, and issues; supervise, train, and evaluate assigned staff; establish department goals according to guidelines; provide technical expertise to staff and other IT Department employees; resolve issues and coordinate activities; participate in interviewing and selecting new personnel; coordinate departments' operations with faculty and participating agencies/colleges and make basic arrangements such as program format and adherence to timelines established for projects; confer with College and District Office Departments and Area Dean to coordinate efforts and enhance network systems and capabilities; maintain budgetary expenditures for departments' operations, equipment, supplies and materials; operate office equipment including computers utilizing the MS Office suite and similar software applications; perform other related duties as assigned.

Minimum Qualifications

EXPERIENCE: Four years increasingly responsible experience, including two years in a lead or supervisory capacity, in computer/network system analysis, design, programming, testing, implementation and user relations..

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