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DSPS Support Services Technician

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Rio Hondo College

Location: Whittier, California
Category: Admin-Other Administrative Positions
Date Posted: October 8, 2024

Job Description

Job Number

CLA00497P

Position Title

DSPS Support Services Technician

Position Type

Classified Full Time

Percentage Employee

100%

Number of Months Assignment

12

Starting Date

As soon as possible

Current Work Schedule

Monday thru Friday 8:30 a.m.- 5:00 p.m. Days and hours of employment may change depending on District needs.

Salary Range

Range 27

Salary

$5,098.75 – $6,532.57 monthly – Successful candidate will start at step 1 except in cases where District deems appropriate. This is a Categorically Funded position. Continuation of this position is contingent upon continued funding.

FLSA

Non-Exempt

Location

Main Campus

Department

Disabled Student Programs and Services

Open Date

10/08/2024

Closing Date

10/22/2024

About Rio Hondo College

About Rio Hondo College

Rio Hondo College welcomes and embraces all students in their educational and career pathways. As a Hispanic-Serving Institution (HSI), our College has a student population of 22,000, of which 18,000 are Latinx students. We were the first college in Los Angeles County to provide two years of free tuition to first-time, full-time college students through our Rio Promise program. We are proud to acknowledge that many of our students have transferred to high ranked institutions such as Harvard, Stanford, USC and UCLA, UC Berkeley, UC Irvine, Cal State LA, Cal State Long Beach, and Whittier College to name a few.

Strengths

Our caring and dedicated student-centered staff, faculty, and administrators are devoted to the advancement of educational justice, equity, and opportunity for all our students. Our Colleges 900 employees, with close to 600 faculty, hold themselves accountable for the academic success of disproportionately impacted student populations. Our entire staff, with unwavering team collaboration, work hard to ensure our students reach their full potential by eliminating gaps in academic outcomes that traditionally hinder students of color.

Rio Hondo College is committed to the recruitment of qualified and diverse employees who are dedicated to our students success. We recognize that diversity in an academic environment fosters cultural awareness, promotes mutual understanding and respect, and provides suitable role models for our students. We are steadfast in our hiring practices and staff development processes which reinforce the goals of equal opportunity, diversity, and inclusion. Our practices and processes also support the importance of a workforce that reflects the community and the diverse student population we serve.

Rio Hondo College employs approximately 55% tenured track faculty of color; 60% part-time faculty of color; 85% classified staff of color; and 50% administrators of color.

Rio Hondo College offers 30 associate degrees that guarantee transfer (ADTs) to Cal State Universities, a bachelors degree in Automotive Technology, more than 60 certificates, a Pathway to Law School, dual enrollment with K-12 districts, state championship speech & debate team, top-notch athletic teams, student leadership opportunities, travel abroad experiences and more.

In collaboration with the communities in Pico Rivera, Santa Fe Springs, El Monte, South El Monte, Whittier, portions of Norwalk, La Mirada, Downey, La Puente, the City of Industry, Los Nietos and Avocado Heights, Rio Hondo College provides an exceptional academic curriculum to meet the unique needs of our region and strengthen our communities.

Basic Function

Under direction of an administrator or manager, provides instructional, physical, and emotional assistance and support to disabled students; assists instructors in Educational Assistance. Assists in the administration and proctoring of tests according to established guidelines and procedures.

Representative Duties

1. Assists in the administration and proctoring of tests according to established guidelines and procedures for students with disabilities, including functioning as a scribe, as needed. E

2. Receives inquiries from students; schedules appointments for a variety of needs such as testing, assessments, counseling, and registration. E

3. Prepares and maintains various records and reports such as test proctoring schedules, accessible furniture inventories, and specialized equipment use; utilizes the online student database to regularly review and reference data related accommodation requests related to the area of assignment; may assist with student progress reports. E

4. Provides information regarding the Disabled Student Programs and Services (DSPS) program, services and resources to students and the public. E

5. Assists students in navigating college admission and registration procedures. E

6. Provides assistance to instructors in special education classes. E

7. Assists students and staff with completing the preliminary requirements for the DSPS Student Education Contract; ensures compliance to contract requirements. E

8. Provides information and emotional support to students as needed; relates positively to the emotional needs of students with disabilities and assists them in functioning productively in the educational environment. E

9. Communicate with various District departments and personnel, students, other educational institutions, outside agencies and the public as necessary to facilitate DSPS services; provides information to the supervisor regarding the needs of disabled students. E

10. Under supervision provides instructional assistance, including tutoring, to students with disabilities. E

11. Operates a variety of equipment and machines including computers and commonly used computer technologies, copier, audio recorder, closed circuit television and other assistive technologies. E

12. Assists with outreach activities to engage DSPS students and the community on campus and off-site as requested. E

13. Provides DSPS community outreach – on campus and off-site as necessary. E

14. Performs a variety of clerical and administrative responsibilities in support of the departments day-to-day activities and/or operations utilizing a variety of communication modalities including but not limited to answers and responds to phone calls, emails, text messages, and chat platforms; opens, screens, and distributes mail and correspondence; photocopies documents and requests duplication services; ensures maintenance and repairs of assigned work areas, facilities, or equipment; enters various requests for services from IT, Facilities, and Maintenance; contacts vendors for equipment service, when needed; follows-up with vendors to ensure satisfactory completion of requests; may perform simple repairs or maintenance to standard office equipment. E

15. Performs other duties that support the overall objective of the position.

Knowledge and Abilities

Knowledge of:

· District and college policies, procedures, rules, and regulations related to the area of assignment.

· California Education Code and Title V as it relates to the area of assignment.

· Federal Educational Rights and Privacy Act (FERPA).

· Federal, state, and local laws, codes, and regulations and District policies and practices pertinent to the area of responsibility.

· Best practices and procedures on use of various office equipment.

· Effective communication skills both verbally and in writing.

· Correct English usage, grammar, spelling, punctuation, and vocabulary.

· Effective communication techniques and interpersonal skills using tact, patience, and courtesy.

· General knowledge of the educational, physical, and emotional aspects of students with disabilities.

· Applicable laws, codes, and regulations.

· Basic methods and techniques of American Sign Language (desired).

· Special resources and equipment designed for students with disabilities.

· Interpersonal skills using tact, patience, and courtesy.

· Strong customer/student services skills, including but not limited to: telephone techniques and etiquette.

· Record-keeping, filing, file sharing, and filing system methods and techniques.

· Tutoring methods and techniques for students with disabilities

· Community College procedures and guidelines

· General knowledge of applicable laws, codes and regulations including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act Amendments (ADAA) regulations.

· Computer software programs, applications, databases, and Enterprise Resource Planning (ERP) systems; computer hardware and peripheral equipment related to the area of the assignment.

· Basic operating knowledge of assistive technology software used in the DSPS lab.

· Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint)

Ability to:

· Independently perform the essential responsibilities of the position.

· Apply District and department policies, procedures, rules, and regulations related to the area of assignment.

· Related positively to the physical and emotional needs of students with disabilities.

· Plan, organize, and prioritize workload to meet schedules and timelines.

· Exercise tact and diplomacy in dealing with sensitive and complex issues and situations.

· Understand and follow oral and written directions.

· Effectively communicate both orally and in writing.

· Operate various office machines (including personal computers and copiers) and the use of software, such as, Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) and District Enterprise Resource Planning (ERP) Systems.

· Provide instructional, physical, and emotional assistance and support to disabled students.

· Work effectively with disabled students with various physical conditions.

· Provide instructional assistance in Educational Assistance classes, as needed.

· Understand and follow verbal and written directions.

· Effectively communicate both verbally and in writing.

· Utilize computer software programs, applications, and databases; computer hardware and peripheral equipment related to the area of assignment.

· Communicate with students, staff, and the public in person and via a variety of communication modalities using various technology resources.

· Learn to interpret, apply, and explain rules, regulations, policies, and procedures.

· Maintain records, files, file sharing, and filing systems.

· Generate and prepare standard reports related to the area of assignment.

· Operate a variety of diverse types of equipment and machines including computers, copier, audio recorder, closed circuit television, and other assistive technologies.

· Understand the educational and physical development of students with disabilities.

· Establish and maintain effective and cooperative working relationships with those encountered during the course of work.

Education and Experience

· Associate degree with coursework in a related discipline; AND

· Two (2) years of experience working with and/or tutoring adult students with disabilities.

· Or, any combination of education and experience which would provide the required qualifications for the position.

Foreign Degrees

Any degree from a country other than the United States, including Canada and Great Britain, must be evaluated by an Evaluation Service prior to the closing date. Certification must be attached with copies of transcripts.

Working Conditions

PHYSICAL DEMANDS:

While performing the duties of this job, employees are regularly required to sit or stand for extended periods of time; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel, operate personal computers and other standard office equipment; and reach with hands and arms.

Specific vision abilities required by this job include close vision, use of both eyes, ability to distinguish basic shades and colors and the ability to adjust focus.

Employees are frequently required to walk and stand and occasionally lift up to 20 pounds.

MENTAL DEMANDS:

While performing the duties of this class, incumbents are regularly required to use written and oral communication skills; read and interpret data; use math and mathematical reasoning; analyze and solve problems; learn and apply new information and skills; perform highly detailed work on multiple, concurrent tasks; and interact with District, students, vendors and others encountered in the course of work, some of whom are dissatisfied or abusive.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employees work under typical office conditions, with constant interruptions, and the noise level may vary depending on activities of the office.

The Americans with Disabilities Act (ADA) requires us to identify the essential duties/functions of the position. We have indicated those duties with an E on the job description.

Position Description

Applications are currently being accepted for DSPS Support Services Technician. This is a Full-Time 100%, 12 month position. This position is a Categorically Funded. Continuation of this position is contingent upon continued funding.

Application Procedure

Applications must be submitted by 11:59 p.m. PT on the closing date.

Applicants must submit a complete online application that includes the items listed.

Rio Hondo College online application (which includes supplemental questions)
Résumé/Curriculum Vitae
Complete transcripts of all college/university studies, including degree earned (copies will be accepted). NOTE: Transcripts from multiple colleges/universities may need to be scanned as one document, then uploaded.
Transcripts must include degree awarded and confer date (please circle conferral date on transcripts). Transcripts without this information and online applications without transcripts will be disqualified.

PAPER APPLICATIONS AND APPLICATION MATERIALS SENT VIA MAIL, FAX, OR EMAIL WILL NOT BE ACCEPTED.
NOTE THAT ALL CORRESPONDENCE, INCLUDING INTERVIEW INVITATIONS, WILL BE SENT VIA EMAIL.

Additional Information

The Immigration Reform and Control Act requires the District obtain documentation from every individual who is employed which verifies identity and authorizes his/her right to work in the United States.
Successful candidate is responsible for verifying all prior work experience and providing all academic transcripts for purposes of salary placement.
As a condition of employment, the selected applicant must provide a set of fingerprints (at the applicants expense) taken by an official LiveScan agency.
Provide a Certificate of Tuberculosis Exam for initial employment (The certificate must be renewed every 4 years as a condition of continuing employment).
For positions requiring a valid California drivers license, proof of insurability is required.
Applicants who are protected under the Americans with Disabilities Act and require accommodations for completing the application process, testing (if required for position), or the interview, please notify the Human Resources Office.
A copy of this announcement will be provided in Braille to visually impaired applicants upon request.

Commitment to Diversity

All applicants must have demonstrated cultural competency and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students and staff.

Cancel RTF Policy

WE RESERVE THE RIGHT TO RE-OPEN, RE-ADVERTISE, DELAY OR CANCEL FILLING THIS POSITION.
THIS RECRUITMENT MAY BE USED TO FILL FUTURE VACANCIES.

EEO Statement

Rio Hondo College is committed to employing qualified administrators, faculty and staff members who are dedicated to student success. The Board recognizes that diversity in the academic environment fosters cultural awareness, promotes mutual understanding and respect, and provides suitable role models for all students. The Board is committed to hiring and staff development processes that support the goals of equal opportunity and diversity, and provide equal consideration for all qualified candidates.

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