Provides complex technical support functions related to the installation, customization, testing, and debugging of the Districts local and wide area enterprise networks; assists in monitoring network performance and responding to service requests to resolve platform and service performance disruptions; and implements and supports of internetworking infrastructure systems throughout the District.

Provides complex technical support related to the installation, customization, upgrade, and maintenance of District network systems, including LANs, WANs, internet, security, and wireless.

Troubleshoots enterprise routing and switching environments, virtual private networking (VPN), wireless networking, and voice communications infrastructure/systems including Voice Over IP and assists in configuration tasks.

Plans and implements standard based data, voice, and video solutions.

Monitors network performance and utilizes a variety of diagnostic tools to analyze and monitor systems technical performance including, but not limited to, speed, capacity, and transaction distortion.

Installs and monitors network data and telecommunications hardware and software such Dynamic Host Configuration Protocol (DHCP) or Proxy.

Implements and maintains security configurations in firewalls, Intrusion Protection Systems (IPS), routers, switches, Virtual Private Network (VPN) appliances and communications circuits.

Installs and uses systems management software to monitor network activities at multiple sites.

Interfaces with technology peers, vendors, and support staff to coordinate activities, exchange information, and solve campus network issues and concerns.

Participates in periodic systems backups and recovery tests involving network hardware and software.

Researches and makes recommendations on products and services related to network systems.

Creates and maintains documentation related to daily activity logs, network configuration, network mapping, processes, and service records.

Participates in developing network systems procedures and standards.

Trains staff with lower-level skills on network operating procedures.

Attends and participates in meetings, conferences, and seminars related to network technology to maintain current knowledge of technological advances in the field.

Performs related duties as assigned.

A Network Engineer provides complex technical support functions related to the installation, customization, testing, and debugging of the Districts local and wide area enterprise networks; assists in monitoring network performance and responding to service requests to resolve platform and service performance disruptions; and implements and supports internetworking infrastructure systems throughout the District.

A Senior Network Engineer provides innovative and highly complex technical support functions related to the installation, customization, testing, and debugging of the Districts local and wide area enterprise networks; assists in monitoring network performance and responds to the more complex service requests to resolve platform and service performance disruptions; implements and supports internetworking infrastructure systems throughout the District; and provides technical direction to network staff on a project -by-project basis.

A Network Architect plans, designs, and documents, the physical components, functional organization, configuration, and operating protocols and standards of highly complex enterprise networks Districtwide including data, voice, audio/video and physical security systems; leads the implementation of infrastructure projects, monitoring of network performance, and response to platform and service performance disruptions; manages internetworking infrastructure systems throughout the District; and drives continuous improvements and growth in network technologies, internet routing, and virtual private networks

General supervision is received from information technology management staff. Functional supervision may be received from a Network Architect. Technical assistance is provided to staff with lower-level technical skills.

Knowledge of:

Principles of local and wide area network design, network development, implementation, and administration

Network systems, protocols, and standards such as: TCP/IP, HTTP, HTTPS, DHCP, NAT, 802.1x, MPLS, OSPF, BGP, QoS, multicast, DWDM/CDWM, IPSEC & SSL VPN, GRE tunnels, HSRP, DHCP, DNS, ARP, SNMP, WAN optimization, and IPv4 and IPv6 dual stack architecture, implementation, best practices, and transition techniques

Network security and access control such as Intrusion Protection Systems (IPS), Virtual Private Network (VPN) appliances

Large complex enterprise wireless infrastructure and technology including IEEE 802.1x authentication, mobility, captive portal, and BYOD

Data Center network architecture and technologies including but not limited to Layer 2 and Layer 3 switches, cloud networking, 802.1q VLAN Trunking, Spanning-tree, and Load Balancers VoIP architecture and technologies

Fault isolation, testing procedures, and network mapping and diagramming tools

Operation and application of a wide variety of network software

Network management, network availability, and capacity planning tools

Fiber and copper cabling design, topology, specifications and best practices of the District communication systems

Communications network architectures, programmable protocol analyzers, and communications hardware

Methods and techniques of technical documentation and record keeping

New trends and developments in computer and network technology

Principles of training

Ability to:

Install, customize, test and debug a variety of network systems

Contribute to network design enhancements

Monitor network performance and security and devise solutions when problems occur

Modify and implement network software configurations

Analyze network systems problems and devise solutions

Produce and maintain documentation of complex network implementations

Formulate and express ideas clearly and effectively orally and in writing

Conduct assessment and document large complex enterprise networks

Transcribe project technical requirements into system documentation

Perform sizing and capacity assessments

Complete performance analytics

Perform root cause analysis, forecasting, and trend analysis

Troubleshoot and test fiber and copper cabling systems; replace or repair fiber and copper patch cables as needed

Respond to emergency service calls to resolve platform and/or service performance disruptions as needed

Utilize diagnostic test procedures and tools

Write technical specifications and network diagrams, and other technical reports in understandable terms

Meet established priorities and schedules

Work effectively and independently on assigned projects

Perform assigned duties in a manner consistent with professional standards

Maintain a focus on details, quality, and precision in the performance of duties

Actively contribute to a culture of constructive collaboration and innovation with colleagues

Build rapport with clients and maintain a professional demeanor while handling complex user issues

Maintain high levels of customer service and satisfaction

Maintain confidentiality of work-related information and materials

Establish and maintain effective and cooperative working relationships with a diverse pool of District staff, technology staff, network users, and vendors

Keep current on emerging/new technologies and industry standards through educational opportunities, research, professional affiliations, and personal networking

Education and Experience:

A bachelors degree from a recognized college or university, preferably with a major in computer science, computer information systems, management information systems, computer engineering, or a related field

AND

Two years of recent, full-time, paid, professional-level experience in the installation and maintenance of computer networks in large enterprise environments supporting LAN/WAN, web, mobile, and cloud platforms. Qualifying experience must have included the management of routers, firewalls, and switches. Additional qualifying experience may be substituted for the degree requirement on a year-for-year basis.

Vendor training courses in router and firewall management is highly desirable. Experience in multi-vendor and/or higher education environments is desirable.

Certification:

The following certification or an equivalent must be obtained within six months of employment and remain current thereafter:

• Certified Cisco Network Associate (CCNA)

Special:

A valid Class "C" California driver's license is required.

Travel to locations throughout the District is required.

• Medical and dental insurance and vision care plans are provided for employees and their dependents.
• A $50,000 life insurance policy is provided free of charge for each employee.
• New employees receive 12 full-pay days and 88 half-pay days of illness leave.
• 19 paid holidays per year.
• Vacation days accrue annually beginning at 10 days and increasing incrementally to 24 days depending on years of service with the District. Vacation days for management and confidential positions begin at 15, 20, or 24 days.
• Other paid time off includes: bereavement leave, personal necessity leave, court subpoena, and jury duty.
• Employees become members of the Public Employees Retirement System. Employees are also covered by Social Security.
• Employee Assistance Program

Our class specification generally describes the duties, responsibilities, and requirements characteristic of the position(s) within this job class. The duties, responsibilities, and requirements of a particular position within this class may vary from the duties of other positions within the class.

In accordance with the Americans with Disabilities Act (ADA), the Los Angeles Community College District provides reasonable accommodation to qualified individuals with covered disabilities on a case-by-case basis throughout the application, examination, and hiring processes and throughout employment. If an individual is in doubt about their ability to perform the duties and responsibilities of a position or possession of any other requirement noted in a class specification or job announcement, they should always apply for a position and request reasonable accommodation at the appropriate time.