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(PT) One Stop & Financial Aid Assistant

Atlantic Cape Community College

Job Description

Salary

$19.00 Hourly

Location 

Mays Landing Campus, NJ

Job Type

Part-Time

Job Number

202200271

Division

Student Affairs and Enrollment Management

Department

Admissions/Enrollment and Recruitment

Opening Date

10/18/2024

Closing Date

10/24/2024 11:59 PM Eastern

 

 

 

Description

This position will serve as the primary office point of contact for students and prospective
students, parents, and the community with a focus on student financial account inquiries. Serves as One-Stop point of contact to provide needs assessment and centralized enrollment support.

Examples of Duties

 

  • Processes admission applications and all student documents including high school transcripts, unofficial college transcripts, and chargeback requests.
  • Serves potential and current students with the enrollment process by providing front counter, chatbot, text messaging, email, and phone support
  • Supports operations utilizing various online solutions such as customer relations management (CRM) and enterprise resource planning (ERP) systems.
  • Provides student support for online accounts (i.e. Atlantic Cape Connect, Self Service, Buccaneer E-mail, Blackboard, etc.)
  • Provides consumer information on a one-to-one basis regarding Financial Aid eligibility and verification requirements, program information, and budget components
  • Assists students with completing the FAFSA/ HESAAs alternate application and Self Service Financial Aid Checklist
  • Assists students with billing inquiries and offers instruction on making payments via Self Service
  • Provides students with guidance to navigate the college enrollment experience
  • Acts as student liaison across college departments
  • Assist students in scheduling virtual academic advising appointments if requested.
  • Ensure that placement scores, SAT/ACT or multiple measure scores are submitted and recorded
  • Responds to requests and refers students to institutional resources
  • Assists new students with course selection and registration
  • Assists with arrangements for outreach and Recruitment to attend internal/external events
  • Assists with the preparation, setup, and coordination of events.
  • Provides support for events on and off campus (i.e. high school visits, college fairs, open houses)
  • Performs related duties as assigned

 

Typical Qualifications

Education:

  • Associate degree
Experience: 

  • Experience working in a Higher Education setting preferred 
  • Experience working with Ellucians Colleague management information system preferred
Competencies and Skills: 

  • Ability to work independently and make sound decisions.   
  • Excellent ability to communicate in written and oral form.  
  • Strong interpersonal, organizational and communication skills. 
  • Superb customer service skills. 
  • Strong analytical and problem-solving skills 
  • Strong computer literacy, proficiency in Microsoft Office products 
  • Bi-lingual in Spanish preferred

 

Supplemental Information

Terms of Employment:

  • This position requires flexible scheduling to include evenings and weekends and duties at any Atlantic Cape locations.  

  • Possession of a valid New Jersey drivers license and access to reliable transportation.  

 

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