Job Description

• Administrative Functions:
  • Assists with academic services that may include test proctoring, note-taking services, CART/CPRINT, captioning, etc.
  • Keeps individual records of all student communication, decisions and actions taken, as needed
  • Creates forms and procedures for systematic documentation, administrative ease and record-keeping

• Direct Service to Students:
  • Works with students with physical, psychological, psychiatric, sensory, intellectual and learning disabilities
  • Assist with test proctoring for students with disabilities
    • Receive, proctor, and return exams when completed;
    • Manage the daily test schedule using Google calendar and/or other technology;
    • Communicate with faculty and staff regarding testing as needed.
  • Assists with digital accessibility and assistive technology needs.
    • Complete digital accessibility projects as assigned by the Assistive Technology Specialist;
    • Trains students on assistive technology and identifies additional resources to assist students as needed;
  • Follow up with students to evaluate the appropriateness of the academic services and/or assistive technology accommodations that were provided.
  • Connect students to resources on- and off-campus to encourage success in the college environment
• Collaboration with On and Off Campus Partners:
  • Collaborates and consults with faculty, staff, and campus partners regarding student welfare;
• Training and Support:
  • Facilitates communication between students and faculty on particular academic accommodations approved for students with disabilities;
  • Willing to learn, work with, and recommend appropriate assistive technology and additional resources to assist students.
• Additional Functions:
  • Respects and maintains confidentiality, parameters of operation, professional protocols and individual privacy
  • Provides a high level of service and responsiveness to students and faculty/staff
  • Performs other duties as assigned by the supervisor

Qualifications

• Excellent written and verbal communication skills.
• The ability to handle confidential and sensitive situations with diplomacy and sound judgment.
• Ability to work cooperatively with a variety of departments on campus.
• Strong organizational and analytical skills.
• Strong interpersonal communications skills and the ability to work cross campus.
• Ability to navigate and learn new software, applications, and technology essential to office operations
• A bachelors degree in Rehabilitation Counseling, Education, Counseling, Social Services, or a related field is preferred but other degrees will be considered.
• Three years of work experience serving individuals with disabilities
• Supportive of the Hope College mission statement

• Thorough knowledge of all broad categories of disabilities (learning, mobility, sensory, medical, psychiatric)
• A minimum of one to three years experience working in disability services in Higher Education or other educational environment
• Experience with G Suite for Education

Physical Demands

Pre-employment Screenings

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