IT Support Technician

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Western Wyoming Community College

Location: Rock Springs, Wyoming
Category: Admin-Other Administrative Positions
Date Posted: December 10, 2024

Job Description

Win With a Career Move to Western.

At Western Wyoming Community College, one of Americas leading junior colleges, we believe employees are our most valuable resource. We pride ourselves on our inclusive, growth-focused culture and our exceptional benefits package. For full-time employees, here are a few of the amazing benefits we offer:

- Employer paid contribution of 18.62% to your retirement plan with no waiting period. Who doesnt love free money?

- A $3,000 institutional stipend is provided to you annually to assist in offsetting your portion of costs related to health, dental and life insurance. (We cover 82% of these costs for you in addition to the stipend!)

- Generous leave time to support your work/life balance with paid holidays, sick leave and vacation time, 3 personal days, and two weeks off over Christmas break! Not to mention, you get time off at Spring Break and Fridays off in the summer.

- Have you ever wanted to take an art class? Interested in exploring entrepreneurship? FREE tuition for you, your spouse, and your dependents makes this dream a reality.

- Access to amenities like our Childrens Center, Hay Library, aquatic center, fitness center, theatre and more.

- When adventure calls, head out to the Flaming Gorge Reservoir, take a hike around Mustang Loop, surf the local sand dunes, or jump in the car and travel to Salt Lake City, Jackson Hole, or Laramie. For a map of our area, and links to activities and places, view westernwyoming.edu/outsider.

See where your career can take you when you come run with the Mustangs!

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This listing of essential duties and responsibilities is meant to be representative, not exhaustive.

Prioritizes customer-centric service while contributing as a valued technical team member in a dynamic technology environment.
Provides technical support and troubleshooting for end users, including multimedia systems and AV equipment used in classrooms.
Demonstrates effective communication skills by utilizing ticketing systems and email, promptly responding to calls, and following up with customers.
Manages technical documentation for inventory control, software installation, hardware configuration, and problem troubleshooting, thereby contributing to ongoing process enhancements.
Installs, configures, and maintains computer hardware, software, and peripherals, and classroom multimedia equipment such as projectors, audio systems, document cameras, and smart boards.
Provides support to other IT staff under the direction of the Technical Support Manager.
Collaborate with IT team members and customers to identify and implement technical solutions, guided by the Technical Support Manager.
Fosters and maintains professional relationships with vendor sales and technical support personnel.
Collaborates with the Technical Support Manager to develop and maintain a comprehensive list of standardized hardware and software, and multimedia equipment.
Provides training to students, faculty, and staff on technology usage, including multimedia and classroom AV systems, as guided by the Technical Support Manager.
Responds in a timely manner to assigned issues and addresses emergencies as identified through the ticketing system. Keeps users informed of the status of their requests.
Generates inventory records for all new hardware and ensures that new equipment is properly tagged.
Provides after-hours support as assigned by the Technical Support Manager.

EDUCATION AND/OR EXPERIENCE:

Any combination of education and experience that demonstrates possession of the requisite knowledge, skill and abilities. A typical way to obtain these would be:

High school diploma or equivalent
Some experience with computer repair, multimedia systems, and technical support

Knowledge of:

Computer hardware, software, and peripherals
Cloud platform technologies, such as Office 365 and Apple Device Management
Operating systems and application software including enterprise applications
Familiarity with Internet of Things (IoT)
Classroom AV technologies and multimedia tools
Customer Service techniques
Basic troubleshooting methodology

Ability to:

Learn and employ problem solving skills
Troubleshoot multimedia and AV equipment in educational settings
Make informed decisions
Communicate effectively verbally and in writing
Maintain effective working relationships with other people, both independently and alongside a team of IT technicians and professionals
Train, communicate, simplify, and explain technology concepts
Work in a team environment
Ability to follow instructions accurately and efficiently

Associates degree in Information Technology, Computer Science, or a closely related field

*Please note that this position is located at the Rock Springs campus only. Remote work is not available.
This positions hourly wage is $16.67.

*Please mention you saw this ad on CommunityCollegeJobs.*

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