Title: Financial Aid Specialist
Position Number: 0079882
Hiring Unit: Financial Aid
Location: Kaua'i Community College
Date Posted: April 5, 2025
Closing Date: May 30, 2025
Band: A
Salary: salary schedules and placement information
Monthly Type: 11 Month
Full Time/Part Time: Full Time
Temporary/Permanent: Permanent

Other Conditions: Full time, 11-month, general funds, to begin approximately August 2025, pending position clearance, availability of funds, and actual staffing requirements. Renewal of appointment contingent on satisfactory performance and availability of funds. Position may be converted from 9 to 11 months or 11 to 9 months based on operational needs.

Duties & Responsibilities

• Responsible for intake: assist both current and prospective students with financial aid questions at front counter
• Use critical analysis skills and Banner to resolve discrepancies with financial aid eligibility
• Conducts outreach services to high schools, college explorations/orientations, community/civic groups, and affiliated learning institutions to promote financial aid and higher education, with special emphasis on Native Hawaiian serving organizations.
• Counsel prospective and current students on financial aid and scholarship resources in person and via telephone
• Run regularly scheduled reports through the Student Information System (Banner) to monitor disbursement activity and potential over awards. Review and troubleshoot to ensure that awards have been properly disbursed and adjust awards if necessary
• Verify financial aid eligibility based on federal and state regulations; and monitor satisfactory academic progress
• Assist in monitoring budgets and expenditures.
• Process administrative tasks related to travel, purchasing, and office operations
• Participate in outreach activities/functions (i.e., financial aid workshops, orientation) that are scheduled during nights and/or other duties as assigned.
• Other duties as assigned

Minimum Qualifications

Education and Professional Work Experience

• Possession of a baccalaureate degree in Education, Business, Communication, Public Administration, Social Science or related field, and 1 year(s) of progressively responsible professional experience with responsibilities for customer service; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills, and abilities as indicated.

Knowledge, Skills, and Abilities

• Functional knowledge of principles, practices and techniques in the area of organization, time management, customer service and/or in person counseling demonstrated by knowledge, understanding and ability to apply concepts, terminology.
• Functional knowledge and understanding of principles, theories, federal and state laws, rules, regulations and systems associated with business and customer service.
• Demonstrated ability to recognize problems, identify possible causes and resolve the full range problems that may commonly occur in the area of in person counseling.
• Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations.
• Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals.
• Demonstrated ability to operate a personal computer, apply word processing software.

Supplemental Minimum Qualifications

• Experience in disseminating information to small and large groups.
• Some knowledge of the principles and practices of modern office management.

Desirable Qualifications

• Familiarity with the mission and values of the college.
• Experience in working with a computerized student information system, preferably Banner.
• Experience in working with high school students.
• Demonstrated proficiency in Microsoft Office programs.
• Experience in working with disadvantaged or minority groups.

EEO, Clery Act, ADA

The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status. For more information, visit: https://www.hawaii.edu/offices/eeo/policies/

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.

Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link:https://www.hawaii.edu/offices/eeo/accommodation-request/