Job Description

Associate Director of Technical Operations

Department: Workforce Development Operations

Job ID: 1355

Work Hours/Schedule: 40 hours/52 weeks

Compensation: Meet and Confer – Grade 16, $68,706 per year

Reports to: Associate Dean of School of Workforce Development

Posting Close Date: August 11, 2022

BENEFITS
Grand Rapids Community College provides an excellent benefits experience for our GRCC family. Our benefit package is
designed to enhance employees' health and well-being. Part-time employees have different benefits outlined in the specific collective bargaining agreements and handbooks. Below is an overview of these benefits, additional details are available on the Human Resources/Benefits website:

? Six health insurance plan options (includes a high deductible plan with a health savings account option).
? A unique dental & vision reimbursement program (includes coverage for adult orthodontia & lasik eye surgery).
? Employer sponsored retirement plans as well as voluntary retirement savings plans (403b or 457 plans)
? Tuition benefits at GRCC for you, your spouse and your dependents.
? Tuition reimbursement at other higher education institutions for you.
? Generous time off that includes sick, vacation and personal leave banks.
? Paid holidays and holiday shutdown period in late December!

SUMMARY
The Associate Director of Technical Operations manages all operational aspects of the School of Workforce Development’s academic labs, including equipment research and acquisition, layout (using CAD software) and installation of lab equipment, equipment maintenance and repair, and disposition of obsolete equipment. The Associate Director collaborates with the Purchasing Department to develop bid documents and RFP’s, evaluate submissions, and provide award recommendations. In collaboration with the Facilities Department, the Associate Director of Technical Operations manages and evaluates campus-wide facility improvement projects (renovations and new construction) associated with the School of Workforce Development, and works with construction managers, architects, contractors, subcontractors and vendors. The Associate Director supervises the work of academic equipment maintenance technicians, promotes staff development, and excellent customer service to both internal and external customers.

Essential Job Functions

• Oversee all operational aspects of the SWD’s academic labs, including equipment acquisition, layout and installation of lab equipment, asset inventory and security, equipment maintenance and repair, and disposition of obsolete equipment.
• Work with GRCC staff and vendors to design new SWD’s academic labs; identify lab or equipment modifications needed, and facilitate improvements to lab spaces.
• Collaborate with SWD academic department heads to develop lab and equipment priorities, including equipment modifications and upgrades, lab design modifications and renovations, and related projects.
• Oversee the SWD academic equipment planning and purchasing processes, ensuring efficiency and maximum return from available resources.
• Monitor and maintain equipment and supplies budgets for the Perkins Grant, GENATC, and Technical Operations operating budgets; control costs related to equipment purchases, day-to-day maintenance work, department projects, etc.
• Supervise the Technical Operations Department’s technicians, including training, evaluation, work assignments and scheduling.
• Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.
• Other duties as assigned by Dean or Associate Dean of SWD.
  

Marginal Job Functions

• Promptly communicate and coordinate with academic lab faculty regarding equipment and/or lab issues as they arise.
• Produce quality RFP’s for SWD academic equipment and services by following proposal writing standards including readability, consistency, and tone; evaluate proposals and provide award recommendations.
• Manage the SWD Lab equipment repair ticket system.
• Establish, develop and monitor equipment and vehicle maintenance requirements.
• Develop service/maintenance plans, priorities, and schedules for the SWD academic labs; establish quality and service expectations for maintenance technicians.
  

JOB SPECIFICATIONS
Education/License
? Bachelor’s Degree in manufacturing, Applied Technology or related or significant commensurate experience.
? National Career Readiness Certificate (NCRC) preferred.

Work Experience
Must possess five (5) or more years of progressively responsible leadership experience in technical field managing equipment acquisition, maintenance, and logistics. Competencies
The following competencies are essential and will be evaluated for our candidates through the evidence-based
selection process:

Foundational Competencies
• Responsibility
• Adaptability
• Achievement
• Decisive
• Information Skills
• Reading
• Speaking
• Listening

Occupational Competencies
• Communicating with Supervisors, Peers, or Subordinates
• Getting Information
• Making Decisions and Solving Problems
• Establishing and Maintaining Interpersonal Relationships
• Organizing, Planning, and Prioritizing Work
• Interacting With Computers
• Evaluating Information to Determine Compliance with Standards
• Resolving Conflicts and Negotiating with Others
• Identifying Objects, Actions, and Events
• Updating and Using Relevant Knowledge
• Developing and Building Teams
• Analyzing Data or Information
• Communicating with Persons Outside Organization
• Developing Objectives and Strategies
• Processing Information

Equipment Use/Knowledge/Skills/Abilities

• Demonstrated project management ability (prioritize and manage multiple projects simultaneously).
• Demonstrated knowledge and experience in coordinating and communicating with internal faculty and staff, internal departments like Facilities and IT, vendors, contractors, etc.
• Ability to manage, plan, and execute maintenance programs including assigning and scheduling work activities for maintenance technicians.
• Proficient with AutoCAD, Microsoft Office and Google Suites (advanced spreadsheet and database skills desired), and the ability to learn College financial software (Peoplesoft).
• Demonstrated ability and experience in obtaining quotes, pricing, and procurement of equipment and repair/replacement parts.
• Demonstrated ability in preparation of bid documents, requests for proposals and quotes (RFP, RFQ) and other technical documents and writing.
  

Physical Demands
? Sitting, perform desk-based computer tasks
? Lift/carry/push/pull objects that weigh up to 25 pounds
? Stand/walk, twist/bend/stoop/squat, climb (use a ladder, scaffolds, or other).

Mental Demands
? Communicate effectively and efficiently both verbally and in writing
? Comfortable in a highly fluid work environment; ability to manage multiple tasks simultaneously
? Ability to organize, prioritize and perform under pressure in both public and internal capacities
? Ability to plan ahead so as to maximize efficiency based on available resources
? Manage high level stress environments

Working Conditions
? Grand Rapids Community College will comply with any mandated health and safety requirements. Employees
will be directed to our GRCC Policy(s) for compliance information.
? Work in an office environment 50% of the time
? Must be able to walk frequently throughout campus buildings while executing and overseeing multiple projects
? Must be able to work a flexible schedule as needed
? Must be able to travel to various work sites off campus and other locations as needed Grand Rapids Community College will comply with any mandated health and safety requirements. Employees will be directed to our GRCC Policy(s) for compliance information.

METHOD OF APPLICATION
Grand Rapids Community College is only accepting online applications for this position at https://www.grcc.edu/jobs. Submit a cover letter and resume in one document. The opportunity to apply for this position will close on August 11, 2022. Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and
eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will
not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an
investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick
Avenue NE, Grand Rapids, MI 49503-3295

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