P/T Admissions Pathway Coach-Admissions and Recruitment

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P/T Admissions Pathway Coach-Admissions and Recruitment - Bunker Hill Community College

Location: Boston, MA

Category: Part Time Non-Benefited Positions

Posted On: Fri Aug 12 2022

Job Description:

This is a hybrid position that allows for the flexibility of an agreed upon remote work schedule.

Primary Responsibilities:

Outreach and follow up with students from point of inquiry through acceptance utilizing a customer relationship management systesm, TargetX and other student information systems such as Ellucian-Colleague
Utilize virtual meeting platforms for student appointments; assist students with navigating technological resources such as the BHCC Website and MyBHCC Self-Service
Work with new transfer students and review transcript(s) utilizing Transferology to identify transfer credit and recommend courses for transfer.
Inform students of the resources for learning about all Massachusetts City & State Transfer Programs
Assist students with understanding the process of paying for college; Financial Aid, Scholarships, Payment Plans, etc.
Refer students to appropriate offices for additional services, serve as a liaison for students by interacting with college staff/administration/faculty by responding to student complaints, researching problems, initiating problem resolution, and resolving problems
Assist with Admissions Live Chat and responding to emails from prospective and newly accepted students
Participate in outreach calling campaigns to prospective and newly accepted students

Job Requirements:

Master's degree in Education, Counseling, Psychology or a closely related field; with two (2) years of experience and/or training involving admissions, academic and/or financial advising, student recruitment/retention, student services, or counseling, or comparable experience in an institute of higher education or client-based community organization; or an equivalent combination of education, training and experience;
Demonstrate and possess a strong ability to communicate effectively and work collaboratively with a wide range of people and groups;
Knowledge of student development concepts, principles, and practices in coaching strategies;
Ability to communicate proficiently in more than one language;
Excellent, demonstrated verbal and written communication skills;
Proficiency in student information systems and technology as well as MS Word and Excel;
Ability to work two evenings per week
Ability to work at least three Saturdays (8:30am-2:00pm) during peak registration periods during the months of August, September and January.