Job Description

Reporting to the Manager, Learning Services, the Learning Services and Academic Skills Coordinator is responsible for providing coordination and support to Learning Services including the coordination of program and course-level tutors as well as other Learning Services student employees. The incumbent coordinates, coaches and guides student employees and is responsible for training and supporting the hiring of course-level and program-level tutors and the coordination of these programs, which includes liaising with faculty members for student references and referrals. The incumbent also regularly coordinates and supports attendance, projects and issues that may arise. In collaboration with the Manager, the incumbent coordinates the administrative activities of the Tutoring Centres by providing oversight to the timely and accurate onboarding, training, coordinating and exiting of tutors including setting up and submitting contracts, liaising with Payroll and Sheridan IT. The incumbent supports the development of learning strategies and academic preparedness tools in support of student learning and tutor training in consultation with the Academic Skills Librarian, the Learning and Study Skills Strategist and other members of the Learning Services team. The incumbent also builds relationships across the Sheridan community to connect with groups like Accessible Learning, Advising and faculty partners for delivering academic skills supports and tutoring programming.

What You’ll be Doing

• Modifying and adapting existing learning strategies and academic preparedness tools in support of student learning (e.g. modifies content in the Learning & Study Tools Hub, prepares content for handouts provided in the Centres by tutors and student associates, prepares tutor training content for SLATE that students can access);
• Delivering learning strategies training to tutors and other Tutoring Centre student employees; conducting mid-term sessions and check-in with PAL Specialists and PAL leaders on the topic of learning strategies;
• Representing the Tutoring Centre on external committees and groups and communicates team updates and activities to the manager (e.g. Supplemental Instruction (SI) advisory board, Learning Specialists Association of Canada (LSAC));
• Liaising with Accessible Learning to identify, modify and communicate resources that tutors can provide in their tutoring sessions to support overflow in Accessible Learning;
• Providing coordination of student employees, including recruiting, interviewing and hiring in collaboration with the Learning Services Team;
• Preparing timesheets and contracts for student employees;
• Reviewing and inputting co-curricular record requests;
• Providing information on services and programs available, while ensuring and maintaining confidentiality and safeguarding student rights;
• Acting as an informational resource for visitors to both areas including referring individuals to other appropriate service providers to support their needs;
• Processing tutoring applications, interpreting and assessing transcripts in order to determine academic standing;
• Preparing and attaining necessary approvals and processes bi-weekly payroll timesheets for Tutors and other student employees;
• Guiding and mentoring tutoring centre staff in their provision of services, in the absence of the Manager;
• Providing administrative support, purchasing supplies, arranging for equipment servicing, and ensuring the Tutoring Centre’s condition is maintained;
• Participating and supporting events such as tutor training, convocation, start of term activities, Open House, Discover Sheridan etc.;
• Performing other related duties as assigned.

About You

You have the skills and knowledge to work with an increasingly diverse student and staff population as well as a proven commitment to anti-oppression, equity, and inclusion.

You have a highly collaborative spirit and interpersonal skills with the ability to work with others to support establishing and achieving collective goals.

You are a student-centered individual with a passion for facilitating student success and enhancing the student experience.

You have excellent written and verbal communication skills, and ability to present to diverse audiences and communities.

You enjoy balancing many different tasks, staying organized and like to develop processes or systems to keep things running smoothly.

The successful candidate will also meet the following requirements:

• 3-year diploma or degree in Office/Business Administration, Communications or related field;
• Minimum 3 years progressive experience with customer service and office administration, preferably in a post-secondary environment;
• Experience supporting students with academic needs and providing them learning support services (i.e. tutoring), analyzing student and course data, and designing academic tools and skills supports is required;
• Intermediate proficiency with Excel and scheduling software;
• Excellent verbal and written communication skills are required;
• Strong ability to problem solve and work independently. Time management skills and organization skills to manage competing priorities is required;
• Training related to adult education and/or inclusive academic supports (e.g. certificate in accessible learning strategies from Cambrian College; certificate in teaching and training adults;) is preferred;
• Supplemental Instruction certification is preferred.
  

Who We Are:

Every member of the Sheridan community is passionate about the transformational role we play in people’s lives. Our strategic plan, Sheridan 2024: Galvanizing Education for a Complex World (https://sheridan2024.sheridancollege.ca/), charts a path towards a new ground-breaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to demonstrably advancing equity, diversity and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses, we’re making meaningful strides towards developing an equitable and inclusive community.

• For more information, visit: Why Work at Sheridan

Other Details

Faculty/Department: Integrated Learning Services
Campus Location: Davis (may be assigned activities at any Sheridan campus). This position is currently working in a hybrid model.
Reference #: J0922-0422
Employee Group: Support Staff
Payband: I
Hourly Range: $35.83 - $41.52
Hours/Week: 35
Hours: Monday – Friday, 8:30am – 4:30pm
Application Deadline: September 21, 2022

Sheridan is deeply committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Mississaugas of the Credit First Nations, Anishinaabe Nation, Huron-Wendat and the Haudenosaunee Confederacy. Sheridan is situated on these lands, and it is our collective responsibility to honour and respect those who have gone before us, those who are here, and those who have yet to come. We are grateful for the opportunity to be working on this land.

Sheridan values the diverse and intersectional identities of its students, faculty, and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from qualified candidates who have been historically disadvantaged and marginalized, including those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.

Sheridan is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources.

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.

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