Job Description

 

IT Support Specialist

 

 

TERMS OF EMPLOYMENT: Full-Time

 

 

CLASSIFICATION: Career Plan

 

 

ANNUAL SALARY: $40,000 - $45,000 based on skills, qualifications, and experience.

 

 

FLSA STATUS: Salary/Non-exempt

 

 

HOURS: Average 37.5 hours per week. Primarily Monday – Friday 8:00am to 4:30pm. Additional hours may be required. Ability to cover evening shifts during Fall and Winter semesters as determined by the College.

 

 

APPLICATION DEADLINE: Open until filled.

 

 

APPLY ONLINE AT: Apply online through the “Apply” link listed below.

 

 

GENEROUS BENEFITS PACKAGE AVAILABLE (per current contractual agreement)

• Up to thirty-eight (38) paid time off days annually (prorated based on hire date).
• Up to fourteen (14) paid holidays/days closed throughout the year (includes time off from December 24 through New Years Day) depending on hire date.
• Health insurance benefits: Multiple medical health plan options upon date of hire. Employer-paid dental, life, and long-term disability insurance upon date of hire. Reimbursement payments for individuals declining medical and/or dental insurance coverage. Up to $500 annual vision/hearing allowance.
• Participation in TIAA or MPSERS retirement system (includes employer and employee contribution options).
• Scholarship for employee, spouse and/or dependent children to attend SC4 credit classes covering full cost of tuition and technology fee (when applicable) per campus guidelines. Additional funds for employment-related education/training each year upon approval.
• Access to educational funds for education, professional memberships, travel, and conferences

 

 

JOB SUMMARY: The IT Support Specialist is the first point of contact for customers seeking technical assistance by phone, email, or in-person from the Office of Information Technology (OIT). As a User Services Technician, you will work with our faculty, staff, and students to resolve or escalate technical issues that come into the Helpdesk all while providing exceptional customer service.

 

 

RESPONSIBILITIES:

• Serve as the primary point of contact for the helpdesk.
• Provide technical support to end-users for internal applications and services.
• Act as a technical resource to deploy, maintain, and troubleshoot campus technology.
• Provide technical management of websites.
• Implement new technology and provide training to end-users.
• Troubleshoot and maintain video streaming systems.
• Manage and troubleshoot user accounts.
• Install, maintain, and provide support for campus AV systems.
• Evaluate and recommend emerging technologies to support institutional initiatives.
• Recommend and develop workflows to improve business process efficiency.
• Responsible for installation and support for campus equipment and technology.
• Perform other duties as assigned.

 

 

SUPERVISION RECEIVED: Reports to the User Services Manager

 

 

SUPERVISION GIVEN: None

 

EDUCATION/EXPERIENCE: Associate degree and at least one (1) year of similar experience in an educational or business environment required. Bachelors degree in computer related field preferred. Understanding of the community college setting preferred. Equivalent experience or attainment of degree in process may be accepted in lieu of degree requirement.

 

MINIMUM QUALIFICATIONS:

• Strong technical background.
• Ability to provide excellent customer service.
• Ability to communicate effectively, both orally and in writing.
• Excellent interpersonal skills: ability to work effectively with faculty and staff at all levels.
• Strong time-management and analytical skills.
• Highly organized, detail oriented, attention to accuracy.
• Experience in monitoring projects and/or budgets.
• Exercises good judgment in the use of and/or management of facilities, equipment, and supplies.
• Abides by College policies and procedures.
• Experience working with or in environments where collective-bargaining agreements exist.
• Willing to take initiative with projects.
• Strong work ethic, energetic, self-motivated, sense of urgency and “can-do” attitude.
• Ability to develop and follow a logical process to troubleshoot and solve complex technical problems.
• Team player, able to get along well with others, advocate and exemplify a cooperative approach to solving problems.

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