Program Coordinator - Assessment Center
Job Description
DESCRIPTION
BENEFITS
QUESTIONS
Our Opportunity
South Puget Sound Community College (SPSCC) seeks a highly motivated and qualified candidate for the position of Program Coordinator in the Assessment Center.
Student Services supports the Colleges mission and strategic plan by promoting and facilitating the enrollment, retention and goal attainment of students, and supporting student learning in and outside of the classroom. The position provides a point of contact for prospective and new students as well as the public for Assessment services. The position oversees the colleges assessment efforts including multiple measures of placement, virtual and in person testing both at the Olympia campus and in the local community and high schools.
South Puget Sound Community College is committed to increasing its cultural diversity with an emphasis on equity and inclusion among its professional staff. A firm understanding of anti racist policy development coupled with the skills to eliminate barriers that harm underrepresented people is a college requirement. The students that we serve come from a variety of backgrounds. On average, 43% of SPSCC students are people of color. We strongly encourage members of the underrepresented groups, veterans, and bi- or multi-lingual individuals to apply for this position to help meet the needs of our diverse students and service district.
And if that isn't enough? We also offer:
- A healthy work/life balance for our employees with the opportunity for flexible work schedules and remote work depending on position and college needs
- Fine dining in the Percival Room, offering vegetarian, vegan, and gluten-free choices as part of our Culinary Arts and Baking & Pastry Arts programs
- The Clipper Coffee Corner serving Batdorf & Bronson coffee and a selection of delicious food items from our baking/culinary students
- A brand new Health & Wellness Center
- FREE Bus service every 15 minutes to downtown Olympia and beyond
- FREE parking on our campuses – permits are not required
- On-campus child care
- Percival Creek which runs beneath our campus footbridge, provides year-round beauty and views of Chinook, Coho, and chum salmon pass through each fall
- Many walking paths that are marked and on nicely paved sidewalks
- SPSCC promotes wellness with a variety of different workshops and events on campus
- Lots of activities with our Artist & Lecture series, which are FREE for staff and faculty
- Many community events in the Kenneth J. Minnaert Center for the Arts
- Employee Resource Groups (ERGs)that offer an opportunity for SPSCC employees to gather and connect around issues that define them personally, and which affect their work at the College and their professional development. Current Employee Resource Groups include:
- Staff and Faculty of Color (SFOC) ERG - an employee network which strives to create an intentional and relational foundation for community and trust building across different groups through shared values.
- The LGBTQIA+ ERG creates a space for LGBTQIA+ staff and faculty at the college to share resources, build support and community, and work towards greater equity and accessibility.
What You'll Do
Department Oversight
- Oversee day to day operations within the Assessment Center.
- Supervise training of new employees brought into the Assessment Center and review training documentation as needed.
- Establish work priorities for Assessment Center staff and ensure deadlines are met.
- Maintain records & approve time sheets for Part Time and Work Study employees in the Assessment Center.
- Coordinate staffing schedules and provide guidance to support staff & student workers for the Assessment front desk and proctoring.
- Interview and recommend selection of applicants to fill vacant positions in the Assessment Center.
Customer Service
- Provide positive customer service – use active listening and strong written and oral communication skills.
- Inform and advise students, staff and the public with information and interpretation of college policies and activities related to enrolling and placing at South Puget Sound Community College.
- Independently resolve problems and respond to a large volume of inquiries via face-to-face, phone, fax, virtually and e-mail about Enrollment Services, Advising, Registration, Assessment and other campus departments.
- Interpret and ensure confidentiality of customer information following federal FERPA and financial aid guidelines and college regulations.
- Refer/direct customers to appropriate staff and departments within the college when necessary.
- Instruct and demonstrate for customers the use of the college website, including all online functions and general information.
- Utilize desktop publishing, spreadsheet, and word processing software to create and manage documents, forms, track phone messages, etc.
- Answer and respond to the Assessment general phone line.
- Instruct and demonstrate for customers how to sign up for testing appointments online.
Assessment Services Program Support
- Lead for evaluations of placement and milestone requests and ABE/ESL level changes.
- Maintain appropriate credentialing to serve as Lead Proctor for the various testing services offered including signing vouchers, ordering vouchers and maintaining testing units.
- Manage and update the registration and enrollment systems for testing appointments including coordinating off-site testing for revenue generating people and agencies.
- Process invoices and funds accrual working with the Business Office for revenue and billing.
- Communicate and collaborate with a variety of high school partners to coordinate on site high school placement testing.
- Independently check and assist students appropriately when there are issues with their scheduled testing appointment.
- Oversee responses for outgoing or incoming email in the Assessment email box.
Qualifications You Possess
Minimum Qualifications
- High school graduation or equivalent AND two years of related experience; OR an Associates Degree AND one year of experience in a customer service setting; OR equivalent education/experience.
- Ability to work independently, prioritize multiple tasks, and accommodate multiple interruptions.
- Ability to function as a team member and maintain office confidentiality.
- Intermediate knowledge of computers and software applications, specifically MS Office suite: Word, Outlook, Excel
- High degree of accuracy and attention to detail.
- Excellent written and verbal communication skills.
- Commitment to a working environment that values a diverse academic environment, inclusive of students, faculty, and staff of diverse cultural, socioeconomic, and educational backgrounds.
- Experience leading a specialized functions office
- Proctoring certification/credentialing (current or previous)
- Experience with a Student Management System (SMS) and/or PeopleSoft.
- Experience as a supervisor of staff or work study students
- Experience as a customer service representative
To Apply
- Cover letter addressed to the Screening Committee highlighting your ability to perform the responsibilities and competencies described in the job posting.
- Current resume/CV showing all educational and professional experience which demonstrates how you meet the minimum and any preferred qualifications.
Veterans Preference
Applicants who meet the minimum qualifications and are wishing to claim Veterans Preference should redact their personally identifiable information from a copy of their United States Department of Veterans Affairs honorable discharge documentation and email to neaton2@spscc.edu with the job number for which they are applying in the subject line.
Background Check Condition of Employment
Employment with the college is contingent upon the successful completion of a comprehensive background check. Any adverse information will be considered on a case-by-case basis and does not automatically preclude a candidate from employment.
Bargaining Unit
This position has been designated as a bargaining unit position represented by the Washington Federation of State Employees.
South Puget Sound Community College values diversity and is an Equal Opportunity Employer and Educator
South Puget Sound Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). SPSCC provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following person has been designated to handle inquiries regarding non-discrimination policies, Title II and Title IX, Samantha Dotson, Executive Human Resource Officer /Title IX Coordinator, 360-596-5361, ssoto@spscc.edu, Building 25, Room 220, 2011 Mottman Rd SW, Olympia, WA 98512; South Puget Sound Community College is a smoke-free/drug free environment.
Applicants needing accommodation in the application process in an alternative format may contact the Human Resources office at (360) 596-5500.
2011 Mottman Rd SW
Olympia, Washington, 98512
360-596-5500
Our Opportunity
South Puget Sound Community College (SPSCC) seeks a highly motivated and qualified candidate for the position of Program Coordinator in the Assessment Center.
Student Services supports the Colleges mission and strategic plan by promoting and facilitating the enrollment, retention and goal attainment of students, and supporting student learning in and outside of the classroom. The position provides a point of contact for prospective and new students as well as the public for Assessment services. The position oversees the colleges assessment efforts including multiple measures of placement, virtual and in person testing both at the Olympia campus and in the local community and high schools.
South Puget Sound Community College is committed to increasing its cultural diversity with an emphasis on equity and inclusion among its professional staff. A firm understanding of anti racist policy development coupled with the skills to eliminate barriers that harm underrepresented people is a college requirement. The students that we serve come from a variety of backgrounds. On average, 43% of SPSCC students are people of color. We strongly encourage members of the underrepresented groups, veterans, and bi- or multi-lingual individuals to apply for this position to help meet the needs of our diverse students and service district.
And if that isn't enough? We also offer:
- A healthy work/life balance for our employees with the opportunity for flexible work schedules and remote work depending on position and college needs
- Fine dining in the Percival Room, offering vegetarian, vegan, and gluten-free choices as part of our Culinary Arts and Baking & Pastry Arts programs
- The Clipper Coffee Corner serving Batdorf & Bronson coffee and a selection of delicious food items from our baking/culinary students
- A brand new Health & Wellness Center
- FREE Bus service every 15 minutes to downtown Olympia and beyond
- FREE parking on our campuses – permits are not required
- On-campus child care
- Percival Creek which runs beneath our campus footbridge, provides year-round beauty and views of Chinook, Coho, and chum salmon pass through each fall
- Many walking paths that are marked and on nicely paved sidewalks
- SPSCC promotes wellness with a variety of different workshops and events on campus
- Lots of activities with our Artist & Lecture series, which are FREE for staff and faculty
- Many community events in the Kenneth J. Minnaert Center for the Arts
- Employee Resource Groups (ERGs)that offer an opportunity for SPSCC employees to gather and connect around issues that define them personally, and which affect their work at the College and their professional development. Current Employee Resource Groups include:
- Staff and Faculty of Color (SFOC) ERG - an employee network which strives to create an intentional and relational foundation for community and trust building across different groups through shared values.
- The LGBTQIA+ ERG creates a space for LGBTQIA+ staff and faculty at the college to share resources, build support and community, and work towards greater equity and accessibility.
What You'll Do
Department Oversight
- Oversee day to day operations within the Assessment Center.
- Supervise training of new employees brought into the Assessment Center and review training documentation as needed.
- Establish work priorities for Assessment Center staff and ensure deadlines are met.
- Maintain records & approve time sheets for Part Time and Work Study employees in the Assessment Center.
- Coordinate staffing schedules and provide guidance to support staff & student workers for the Assessment front desk and proctoring.
- Interview and recommend selection of applicants to fill vacant positions in the Assessment Center.
Customer Service
- Provide positive customer service – use active listening and strong written and oral communication skills.
- Inform and advise students, staff and the public with information and interpretation of college policies and activities related to enrolling and placing at South Puget Sound Community College.
- Independently resolve problems and respond to a large volume of inquiries via face-to-face, phone, fax, virtually and e-mail about Enrollment Services, Advising, Registration, Assessment and other campus departments.
- Interpret and ensure confidentiality of customer information following federal FERPA and financial aid guidelines and college regulations.
- Refer/direct customers to appropriate staff and departments within the college when necessary.
- Instruct and demonstrate for customers the use of the college website, including all online functions and general information.
- Utilize desktop publishing, spreadsheet, and word processing software to create and manage documents, forms, track phone messages, etc.
- Answer and respond to the Assessment general phone line.
- Instruct and demonstrate for customers how to sign up for testing appointments online.
Assessment Services Program Support
- Lead for evaluations of placement and milestone requests and ABE/ESL level changes.
- Maintain appropriate credentialing to serve as Lead Proctor for the various testing services offered including signing vouchers, ordering vouchers and maintaining testing units.
- Manage and update the registration and enrollment systems for testing appointments including coordinating off-site testing for revenue generating people and agencies.
- Process invoices and funds accrual working with the Business Office for revenue and billing.
- Communicate and collaborate with a variety of high school partners to coordinate on site high school placement testing.
- Independently check and assist students appropriately when there are issues with their scheduled testing appointment.
- Oversee responses for outgoing or incoming email in the Assessment email box.
Qualifications You Possess
Minimum Qualifications
- High school graduation or equivalent AND two years of related experience; OR an Associates Degree AND one year of experience in a customer service setting; OR equivalent education/experience.
- Ability to work independently, prioritize multiple tasks, and accommodate multiple interruptions.
- Ability to function as a team member and maintain office confidentiality.
- Intermediate knowledge of computers and software applications, specifically MS Office suite: Word, Outlook, Excel
- High degree of accuracy and attention to detail.
- Excellent written and verbal communication skills.
- Commitment to a working environment that values a diverse academic environment, inclusive of students, faculty, and staff of diverse cultural, socioeconomic, and educational backgrounds.
- Experience leading a specialized functions office
- Proctoring certification/credentialing (current or previous)
- Experience with a Student Management System (SMS) and/or PeopleSoft.
- Experience as a supervisor of staff or work study students
- Experience as a customer service representative
To Apply
- Cover letter addressed to the Screening Committee highlighting your ability to perform the responsibilities and competencies described in the job posting.
- Current resume/CV showing all educational and professional experience which demonstrates how you meet the minimum and any preferred qualifications.
Veterans Preference
Applicants who meet the minimum qualifications and are wishing to claim Veterans Preference should redact their personally identifiable information from a copy of their United States Department of Veterans Affairs honorable discharge documentation and email to neaton2@spscc.edu with the job number for which they are applying in the subject line.
Background Check Condition of Employment
Employment with the college is contingent upon the successful completion of a comprehensive background check. Any adverse information will be considered on a case-by-case basis and does not automatically preclude a candidate from employment.
Bargaining Unit
This position has been designated as a bargaining unit position represented by the Washington Federation of State Employees.
South Puget Sound Community College values diversity and is an Equal Opportunity Employer and Educator
South Puget Sound Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). SPSCC provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following person has been designated to handle inquiries regarding non-discrimination policies, Title II and Title IX, Samantha Dotson, Executive Human Resource Officer /Title IX Coordinator, 360-596-5361, ssoto@spscc.edu, Building 25, Room 220, 2011 Mottman Rd SW, Olympia, WA 98512; South Puget Sound Community College is a smoke-free/drug free environment.
Applicants needing accommodation in the application process in an alternative format may contact the Human Resources office at (360) 596-5500.
A generous benefits package including medical, dental, vision, life insurance, long-term disability, retirement, and optional deferred compensation programs. The position is eligible to participate in the Department of Retirement Systems (DRS) retirement plan. Employees have the option to participate in two tax-deferred retirement investment programs. For health benefit information go to Washington Health Care Authority
COMPENSATION
Your paycheck is just part of your total compensation package, with an employee benefits package worth about 30% of your salary.
VACATION AND SICK LEAVE
Annual leave includes vacation, 11 paid holidays, and 12 days of sick leave. Additional leave may fluctuate as a result of the WFSE union bargaining agreement
For more benefits information please visit our Employee Benefits website.
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