Job Description:

This is a responsible, professional support position that reports to the Associate Dean of Student Services. The Sr. Student Success Advisor, Special Populations and Outreach is responsible for coordinating recruitment and outreach efforts College-wide and collaborating with colleagues throughout the division to ensure coverage and presence in area schools and the community. This position also serves as the College-wide point of contact for Student Services related dual enrollment concerns and complaints. Lastly, this position advises dual enrollment students from private, virtual and home school settings.

Essential Functions/Duties

• Consults and advises new program applicants in the process and steps for program admission and completion.
• Serves as the primary academic advisor for dual enrolled students enrolled in private, virtual, and home school settings by utilizing intentional, developmental advising methods focused on student success, skill development, and life-long learning.
• Assists students with curriculum planning, course selection, information related to bachelors and graduate programs, initial transfer credit review, and academic program requirements and degree audits.
• Serves as the primary point of contact for Student Services-related dual enrollment concerns and complaints, with the support and direction of the Associate Dean of Student Services – District.
• Oversees the development and execution of the divisions recruitment and outreach calendar.
• Analyzes course enrollment and provides feedback on the course schedule to program directors, department chairs, and deans, as appropriate.
• Participates in community outreach activities and collaborates to coordinate recruiting and informational meetings, and other events on and off campus during days, nights, and the occasional weekend.
• Analyses data and prepares various reports as requested by program directors and/or college administrators.
• Assists with all other advising functions during peak registration times.
• Communicate effectively with current and prospective students, community members and College staff adhering to privacy of student records requirements (FERPA).
• Other duties as assigned by the Associate Dean of Student Services.

Required Skills

• Demonstrated multicultural competence and understanding of the diverse academic, socio-economic and ethnic factors that contribute to student achievement.
• The ability to establish an effective, professional rapport with students, faculty, and staff
• Good organizational skills, with special attention to details.
• Good oral and written communications skills.
• Ability to work well with others.
• General office skills; computer knowledge Microsoft products such as, word processing, spreadsheets and databases.
• A positive attitude and customer service-oriented work ethic.
• Ability to work independently on broader assignments with the responsibility of planning work.
• Ability to makes decisions within accepted standards.
• Ability to maintain confidential information.

Preferred Skills

• Spanish/English Bilingual

Working Conditions/Additional Information

• Some evenings and weekends.
• Must have the ability to work proficiently in a busy, multi-office work area.
• Must be flexible and able to adapt well to changes.

Salary and Benefits Information

• This position is level P14. Please see below for specific salary range.
• We offer an excellent employer-paid benefits package including the following: Medical, Dental, Life, Long-Term Disability, Vacation (except faculty), Holiday and Sick Leave, Retirement (if eligible) and college fee waivers. Other employee-paid, voluntary benefits (vision, short-term disability, etc.) are also available.

Required Education

• Graduation from an accredited college or university with a Bachelors degree is required.

Required Experience

• Two years of experience in student records in a post-secondary college or university. Student records experience can come from Advising, Financial Aid or other area that deals heavily with reviewing and understanding student transcripts and degree audits.

Submissions that do not include all parts of the following required information will not be considered:

• a resume
• an electronic job application (all sections MUST be completed)

This position close at 8am on Friday, February 23, 2024.

Important Information

• If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.
• Polk State College participates in E-Verify. Candidates must provide documentation of eligibility to work in the United States. Polk State College does not provide visa sponsorship.
• Polk State College is committed to equal access/equal opportunity in its programs, activities, and employment. For additional information, visit polk.edu/compliance. For questions or concerns, please contact: Lonnie Thompson, Chief of Institutional Compliance & Engagement/Title IX Coordinator; lthompson@polk.edu.
• To request Veterans Preference, please be sure to upload all necessary documents (DD-214, etc.) to your application.
• Polk State College is a drug-free workplace.
• Polk State College is committed to working with and providing reasonable accommodation to applicants and employees with disabilities. Reasonable accommodations are considered on a case-by-case basis.
• Reference checks, successful completion of a background check, and third-party Education Verification for all stated degrees will be required prior to employment.
• Polk State College does NOT provide relocation assistance for this position.

We encourage applicants to provide feedback of their experience or request help at Careers@polk.edu.