Job Description

Office Support, Student Financial Services
1657
March 11, 2024

Department: Student Financial Services
Employee Group: APSS Bargaining Agreement
Schedule: 8:00 am - 5:00 pm, 40/52 weeks
Compensation: $19.39 per hour
Benefits: Full Time
Reports to: Student Financials Functional Analyst
Posting Closes: March 25, 2024

 

SUMMARY
The Tassell MTEC Support Professional will provide direct services to students interested in and enrolling in
programs at the Tassell MTEC, as well as provide departmental administrative support for specific processes
required for successful student completion. This position requires a high level of customer service,
demonstrated consistency in follow up and follow through on details, and the ability to multi-task. Regular
communications with students, colleagues and faculty through various means such as e-mail, phone call,
classroom visits, and face to face conversation is expected. This role works with multiple departments on
campus including Financial Aid, Cashier, Records, MTEC Faculty, Academic Advising, Disability Support Services
and Enrollment Center and Customized Training.

ESSENTIAL FUNCTIONS
● Support and organize all activities for non-degree programs for the Tassell MTEC, including weekly
information sessions, orientations, tours, EXIT Advising Sessions, and graduations
● Greet and direct visitors, students, members of the College, and the public, and respond appropriately
to requests for information
● Assist all prospective and current students with GRCC admissions and enrollment processes by providing
next steps
● Assist students with the use of technology to obtain and submit information, utilization of the Online
Student Center, such as applications, FAFSA on the Web, financial aid acceptance process, personal
data, drops/adds/withdrawals, change in major, or unofficial transcripts
● Process application and registrations in PeopleSoft, Continuity or other enterprise systems for
admissions and enrollment in Job Training, Workforce Training, Continuing Education and Professional
Development and Customized Training
● Schedule and coordinate programmatic assessments for prospective students and record data in
enterprise systems
● Using College enterprise systems (e.g. PeopleSoft, Continuity), scheduling of all Job Training classes per
the direction of MTEC Managers
● Process and Report Satisfactory Academic Progress (SAP) to financial aid by coordinating information
through faculty and operations
● Maintain trainee records, student/organizational IDs, and prepare training certificates for Customized
Training
● Serve as the primary School Certifying Official (SCO) for Tassell MTEC Veteran Affairs participants,
including basic Veteran Affairs information, enrollment assistance, processing of claims, and
maintenance of accurate and detailed files
● Prepare and disseminate faculty evaluation forms for programs

● Support MTEC Managers with annual department strategies for marketing, recruitment, enrollment, and
placement
● Complete Ending Enrollment reporting, which includes preparation and mailing of certificates,
processing final SAP (Satisfactory Academic Progress), data recording and end of course metrics for Job
Training
● Receive and process Emergency Assistance and Transportation Applications
● Take effective meeting notes, accurately transcribe, and distribute and file accordingly
● Accurately update or assist with development of various departmental, public, or internal process and
operations documents
● Operate an efficient office and perform general office duties by maintaining general and confidential
files, writing general correspondence, schedule meetings, answer phone calls in a courteous, friendly,
timely and professional manner, sort and disseminate mail, and coordinate calendars and work
schedules
● Maintain accurate records, files, and office activities with strict standards of confidentiality
● Generate reports as required using Microsoft Office software or enterprise systems, both weekly and
monthly
● Attend training deemed essential for staying current on all aspects of position
● Supervise student employees, including hiring, scheduling, training, evaluating, and prioritizing their
activities when necessary
● Regular attendance during normal scheduled hours is required. Being present is essential for serving
customers and performing the essential functions of this position.
● Performs other related duties as assigned

JOB SPECIFICATIONS
Education Credentials
● Associates degree or comparable combination of relevant education and experience

Work Experience
● A minimum of two years of administrative, customer service, or similar work experience required
● Working knowledge of Windows, Microsoft Office (Word, Excel, Access, PowerPoint), various email
systems (Gmail), and PeopleSoft preferred

Skills
● Proficiency in interpersonal, verbal, and written communication skills
● Excellent organizational skills; ability to prioritize and complete tasks within assigned deadline
● Possess demonstrated initiative and problem-solving abilities
● Possess demonstrated excellence in customer service
● Ability to proofread accurately
● Ability to create, modify, and/or maintain complex (Excel) spreadsheets

Physical Demands
● Ability to lift and move up to 25 pounds

Mental Demands
● Ability to project a professional image, including punctuality and good attendance
● Willingness to flex work schedule when necessary, which may include weekends
● Willingness to work as part of a team
● Ability to work effectively with diverse populations
● Ability to exercise mature judgment in handling sensitive or difficult situations
● Ability to work under and handle pressure situations with tac

● Ability to perform daily duties with minimum supervision

Working Conditions
● GRCC will comply with any mandated health and safety requirements. Compliance information is
available on our policies website.
● Travel to offsite locations may be required

NEXT STEPS / APPLICATION PROCESS
● Please fill out an application at https://www.grcc.edu/jobs. Submit a cover letter and resume. The
opportunity to apply for this position will close at the end of the day on the close date referenced at the
top of this job posting.
● Predictive Index Assessment (behavioral & cognitive) REQUIRED: In order to have your application
considered, you must complete the assessments

https://assessment.predictiveindex.com/bo/8MMT/Support_Professional

HIRING PROCESS
GRCC uses an Evidence Based Selection Process, where we make data driven hiring decisions to help mitigate
bias throughout the hiring process. As part of this process, candidates will participate in assessments (cognitive
and behavioral), reference checks and interviews.

NONDISCRIMINATION STATEMENT
Grand Rapids Community College creates an inclusive learning and working environment that recognizes the
value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and
employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual
orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation,
familial status, veteran status or genetics in all programs, activities, services, employment and advancement
including admissions to, access to, treatment in, or compensation in employment as required by state and
federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment,
including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent
discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of
retaliation against any person for bringing charges of discrimination or participating in an investigation. Further
information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE,
Grand Rapids, MI 49503-3295.

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