About ECC:

Elgin Community College serves over 9,000 students at every stage of their educational journeys, including university transfer programs, career and technical education, continuing education classes, and adult basic education. As a community, we pride ourselves on nurturing a welcoming campus where every person—students, staff members, faculty members, and campus visitors—feels valued. The work of each ECC employee is central to the colleges mission, and as an employer, the college fosters a positive environment through professional challenges, excellent benefits, and opportunities for recognition and camaraderie.

Work Schedule:

As required by the department

Rate of Pay:

This position is a grade 214 with a minimum hourly rate of $30.88 and a midpoint of $41.18.

Hourly rate offer will be commensurate with the education/experience, in alignment with the Colleges compensation philosophy, and the current CBA, if applicable.

FLSA Status:

Non-Exempt

Grant Funded:

No

Job Summary:

An employee in this classification performs work of moderate difficulty by serving as the technical point person in the development, maintenance and quality control pertinent to the Colleague Finance module and Student Accounts (AR) services. Work is distinguished by the ability to assist in the implementation of projects such as scheduling software, Accounting Seed/Financial Edge and integrating modules and maintenance of currently supported applications. Direction is received by the assigned manager.

Required Knowledge, Skills & Abilities:

• Experience with ERP systems in a higher education environment.

Essential Duties:

• Provide end user support to Business and Finance office including departments such as Finance, Accounting, Purchasing (Business Services), and Student Accounts. This role will be the technical liaison for retail operations departments such as Bookstore, Food services, Childcare and Facilities Rental.
• Escalate issues reported by user groups on priority basis.
• Research and troubleshoot technical issues and escalate to Director of
• Business and Finance Information Systems or other teams.
• Work collaboratively with other technical teams (IT, IR, TLSD etc.) when needed to resolve issues and communicate resolution to end users.
• Work with user groups to create reports in Informer and Synoptix.
• Assist end users during implementation of new products or software solutions.

• Oversee data for accuracy within Finance & Accounting, Business Services
• Student Accounts systems.
• Liaise with the Director to ensure that data security access is appropriately assigned to staff working for teams supported.
• Assist in data mapping, data validation and implementation tasks of new software modules.
• Run and distribute reports as requested or needed pertaining to user groups.
• Assist in designing, implementation, enhancement and maintenance of various systems.
• Provide guidance in developing programming specifications for relevant user groups.
• Testing results and communicate changes to users.
• Manage and maintain systems upgrades/updates in co-ordination with various teams.
• Serve as primary contact for issues reported by Business and Finance offices to ensure the validity of data in Colleague.
• Review Colleague patches and collaborate system testing to identify any potential operational impact.
• Implement and document projects and tasks for example system-generated letters, emails, and other correspondence to students through communications management.

• Learn and train end users on Colleague Finance, Accounts Receivable and and other systems.
• Maintain documentation of process and change management.
• Attend demos, training for newly procured systems that pertain to supported departments.

Other Duties:

Physical Demands:

Sedentary (up to 10 lbs occasionally, sitting most of the time)

Visual Acuity:

Close visual acuity (e.g. computer, assembly)

Work Environment:

Moderate noise

Environmental Conditions:

Typical office or administrative

Current SSECCA Union Member Information:

The initial posting date for this position is 09/26/2024. Elgin Community College Support Staff Association(SSECCA) members that apply by 10/03/2024 and meet the posted minimum qualifications will receive full consideration.

Equal Employment Opportunity Statement: