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Manager of Outreach Services

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North Carolina State University

Location: Raleigh, North Carolina
Category: Admin-Extension and Outreach
Date Posted: November 18, 2024

Job Description

Posting Number

PG193600EP

Internal Recruitment

No

Working Title

Manager of Outreach Services

Anticipated Hiring Range

Commensurate with Experience ($95,000-$115,000)

Work Schedule

Monday - Friday, 8am-5pm

Job Location

Raleigh, NC or Ames, Iowa

Department

Dairy Records Processing

About the Department

Dairy Records Management Systems (DRMS) provides herd management information solutions and software to 10,000+ dairy farmers in 45 states and Puerto Rico. DRMS serves dairy farmers through farmer cooperatives. DRMS develops desktop, mobile, and cloud solutions for on-farm management and information analysis for dairy farmers. It utilizes a SQL cloud-based data warehouse and in-house-developed applications for data collection, lab management, data merging, record computation, report generation, information analysis, dashboard reporting, print center management, and business recovery. Dairy farmers utilize DRMS applications and reports to manage their dairy herds to ensure the farms efficiently produce high-quality products while maintaining a profitable dairy operation. After remote users collect data using DRMS and third-party applications, they send it via the Internet to DRMS servers. Then, automated DRMS systems aggregate, validate, enhance, and correct data to enable data processing and analysis. The resulting information is disseminated to dairy farms and associated companies in the dairy industry via DRMS software, website, or printed reports.

Essential Job Duties

Dairy Records Management Systems (DRMS), a leading provider of dairy information management decision support services, is looking for a Manager of Outreach Programs. The successful candidate will lead a Modern Team to Support and Market DRMS products and services.

The location will be at either, Iowa State, Ames, Iowa or NC State, Raleigh, NC

Position Highlights:

Direct interaction with our customers including dairy farmers and allied industry – both travel and video
Explain how to use DRMS software and services for on-farm success
Join a team of 30-35 staff working closely together
Hybrid work environment and flexible work schedule
Competitive salary and excellent benefits

This position will provide primary leadership in all activities relating to reaching and supporting current and prospective dairy farmer clients. Develop and deploy strategies to coordinate user support services and guide marketing staff and contractors to meet the objectives of the organization as defined by the Director and the Advisory Board. Evaluate customer information, competitor data, and market conditions to develop and implement marketing plans and sales campaign changes.

Outreach and Support Services:

Lead and coordinate user support services across both DRMS offices.
Direct creation of educational programs for dairy producers, field staff, and industry consultants.
Direct education efforts to improve customer satisfaction and herd retention.
Develop and manage Cooperative Education efforts for on-farm visits.
Collaborate with coop managers to design customized education plans.

Marketing and Sales:

Conduct market research to understand customer needs, competitor activities, and market conditions.
Define marketing requirements for DRMS products.
Develop and maintain marketing strategies and sales campaigns.
Guide documentation and marketing staff to generate positive media coverage.
Advise service affiliates on marketing and sales efforts.
Effectively manage the marketing and sales budget.

Strategic Initiative:

Develop and deploy a strategic perspective approach to coordinate user support services and guide marketing staff and contractors to meet the organizations objectives.
Evaluate customer information, competitor data, and market conditions to develop and implement strategic marketing plans and sales campaign changes.
Ensure alignment of strategic initiatives with the goals set by the Director and the Advisory Board.
Collaborate with industry media professionals to contract out proposals and social media campaigns, manage deadlines, and ensure the timely delivery of high-quality work.
Continuously assess and refine strategic initiatives to adapt to evolving market conditions and organizational goals.

Operational Management:

Hire, assign responsibilities, develop work plans, and evaluate the performance of direct reports.
Counsel and discipline employees as necessary.
Schedule tasks and manage the workflow of user support services and documentation/marketing specialists.
Coordinate activities of DRMS manager at Iowa State University and facilitate collaboration of ISU staff with NCSU staff.
Hire and manage contractors for additional marketing, UX, and website design needs.

You Belong Here! At NC State, our goal is for all employees to reach their fullest potential at work. As you consider this opportunity, we encourage you to review our Employee Value Proposition (https://news.hr.ncsu.edu/you-belong-here/) and learn more about what makes NC State the best place to learn and work for everyone.

Minimum Education and Experience

Bachelors degree and three years of experience in the area of assignment, of which at least one is supervisory or in a lead-worker capacity.

Other Required Qualifications

Experience in marketing agricultural products or services to dairy farmers.
Experience in managing employees.
Experience with dairy herd management and principles of dairy science.
Excellent communication and teaching skills.
Strong leadership and project management abilities.
Experience in marketing and sales, particularly within the agricultural sector.
Proficiency in using Salesforce CRM or similar systems.
Ability to conduct independent research and manage projects.
Strong problem-solving skills and ability to work collaboratively in a team.
Willingness to travel periodically for on-farm visits and industry trade shows

Preferred Qualifications

Masters degree in Dairy Science, Animal Science, Agricultural Business, or a related field.
Five years experience in marketing agricultural products or services to dairy farmers.
Three years experience in managing employees.
Experience working with Dairy Herd Improvement Associations (DHIAs).
Prior experience in a consulting role within the dairy industry.
Familiarity with cloud-based data management systems.
Proven track record of developing successful educational programs for dairy producers.
Strong network within the dairy farming community.
Experience in coordinating with media professionals and managing social media campaigns.

Required License(s) or Certification(s)

n/a

Valid NC Driver's License required

No

Commercial Driver's License required

No

Job Open Date

08/15/2024

Special Instructions to Applicants

Please attach a Cover Letter, resume/CV, and contact information for three (3) professional references.

Please make sure that the information entered on the application matches what is on your resume.

Position Number

00008086

Position Type

EHRA Non-Faculty

Full Time Equivalent (FTE) (1.0 = 40 hours/week)

1.0

Appointment

12 Month Recurring

Mandatory Designation - Adverse Weather

Non Mandatory - Adverse Weather

Mandatory Designation - Emergency Events

Mandatory - Medical Emergencies

Department ID

110705 - Dairy Records Processing

AA/EEO

NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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